Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[danielledanielle]

@TeamBIC , happy Thanksgiving! 🦃🍽️ 

Tags are disappearing?  I'm hoping it's in response to new items being untaggable, but I've noticed tags for items in some of my recent posts are gone and in others post as well, particularly in the current haul thread November 2025 Monthly Hauls! 

[Samtian]

@TeamBIC I'm not able to # tag anything nor can I add anything in the associated products box. 

[WinglessOne]

@TeamBIC  Add me to the tagless list. Like @Samtian, I can’t tag any products (whether brand new or long existing) in the reply text box or the associated products box. I just tried doing this in the very recent Winter moisturizer thread with no luck: I was trying to tag The Ordinary Rose Hip Oil and Drunk Elephant Lala Retro.

Tonight I’m using Safari in desktop mode on my iPad (iPadOS 18.7.1). I haven’t tried Chrome yet.

I haven’t checked to see if any of my old tags have disappeared, but I’m curious since @danielledanielle reported it… I might go take a look in the hauls thread soon. 🤔 UPDATE: yep, my tags are missing from the November Hauls Thread post I checked. I still hope the “can’t tag new products” bug gets fixed, even with this hopefully temporary “can’t tag any products” glitch. 😅

[TeamBIC]

Thank you @danielledanielle, @Samtian and @WinglessOne for flagging and sharing what you all are experiencing. We're looking into this with our tech partners to hopefully resolve soon. Do you have any screenshots of that you can reply with? If so, that would be great to send to our product tagging vendor. Feel free to reply and tag us if so! Appreciate your patience. 🧡

[WinglessOne]

@TeamBIC  I just went back to that “winter moisturizer” thread to try tagging products again and take screenshots. This time, I was able to tag with no problems. And now I see my posted tags have reappeared in the November hauls thread. I’m still using Safari (desktop mode) via iPad. Maybe these were temporary bugs? If they come back, I’ll report ‘em again. 

[TeamBIC]

Thanks for the update @WinglessOne, we appreciate you checking and are glad that product tagging is working as expected for you now! 🎉 Please let us know if you encounter any future issues should they arise.

Xoxo,

Team BIC

[Titian06]

@TeamBIC - I thought it was just me until I saw these posts!  I've not been able to tag new products for months.  Now I can't tag any products.  Below is a screen shot of me trying to tag an Ellis Brooklyn perfume (I tried tagging a Maison Margiela and Kilian as well).

Samsung Tab A, Android, Chrome.

[WinglessOne]

@TeamBIC  The bug is back. Since @Titian06 took good screenshots of trying to tag anything, I’ll just add that the November hauls thread post I mentioned earlier has lost its tags again. Same goes for any posts I’ve made (that I’ve checked so far) that included product tags.

Here’s a cropped screenshot of the first spoiler tag in that hauls post, using Safari via iPad. Highlighting added by me.

[TeamBIC]

@WinglessOne @Titian06 Thank you both - we see what you mean! Appreciate the screenshots (and can see the issue live currently) so with your help we have filed a very detailed ticket with our forum partners. 🙂 Stay tuned and apologies for the inconvenience in the meantime!

[Titian06]

@TeamBIC - I haven't received any notifications to my email account in about a week.  I checked the notification icon (the bell) and there are definitely notifications I should have received.  None were @ mentions as I'm not a particularly memorable individual.  It is unusual for me to go one day without any Community notifications.

I have been receiving Sephora emails.

Samsung Galaxy A35 Android

Samsung Galaxy Tab A Android

[TeamBIC]

@Titian06 Strange! Sorry to hear that, and thanks for reporting this. Do you mind double-checking in your settings that you don't have this checked:

And in the meantime, can you give us an example of a notification that you would have normally received an email for, but didn't? (Did you get an email for this @ mention? 😏) We'll check in with our tech partners and see if anything is awry!

[Titian06]

@TeamBIC - No, I did not receive your notification.  No, the block you asked about is not checked.  Below is a screen shot of the first page of my missed notifications.  I had just posted a haul on the November hauls thread and missed 6 or 7 @ mentions specifically as a good example.  

- @ 's, including another one from you on Feedback Wanted: Team BIC's 2024 Holiday Gratis

- The following subscribed threads:

-- Fenty thread

-- Chanel updates

-- Deals too good to pass up

-- Rewards Bazaar trophy room

-- Product releases: 2025

-- Beauty Insider Community Feedback

[TeamBIC]

@Titian06 Thank you for confirming and for sending over these additional details! And sorry to hear you're still not receiving email notifications - we'll dig in on our side and see what might be going on here.

[miss8]

@Titian06 , Not Me On #TheTopOfTheList 😂 #ScreenshotsLastForever 📸

[WinglessOne]

Hey @TeamBIC, a recent .com homepage update for mobile web removed the “Community” icon/link from the bottom nav bar. I thought maybe a Community link was added to the profile menu (I see it was moved there for desktop web a while ago), but I don’t see it there for mobile web. 

Top row: mobile web homepage; profile menu opened on homepage. Bottom row: scrolling through entire profile menu.

Those screenshots are from my iPhone + Chrome, but I see the same issue on iPhone + Safari.

Workaround: I can just directly visit community.sephora.com which is how I’m here right now. But I need to log in via .com first, otherwise I get stung by the .com vs. BIC sign-in bug. (Signing in to BIC instead of .com always causes login issues for me.)

[TeamBIC]

@WinglessOne @danielledanielle @PrettyPaint @Titian06 @curlychiquita Hi all - thank you for flagging your concerns about Community navigation, especially as it impacts the mobile web version of Community. As you can imagine, digital 'real estate' can be tough to come by during the busy holiday season, and so we periodically share the love (and our space) with other features to help shoppers navigate to what's most timely -- including our Holiday Gift Guide and in-store services. We totally understand the confusion this can cause when things aren't where you expect them to be, especially when it makes the features you love (like Community) harder to find when they were once just a quick tap away.

Since Gallery is also part of Community, we're hoping that by at least preserving a Gallery link to under your 'Me' profile menu, you can still navigate to the Forum this way (acknowledging it's a few additional taps compared to before), or by going directly to Community through community.sephora.com, like @WinglessOne mentioned. We appreciate you continuing to hang in there despite ongoing login issues you're experiencing, and for coming to each other's aid by sharing tips and tricks to accessing Community.

We will be sure to share your feedback and concerns with our UX and tech partners -- we hear you! 

[miss8]

@WinglessOne , #ScreenShotsAreLife 🙌 #GoodSave

[danielledanielle]

You can always try to access community through the gallery on the app.

I don't like the button being replaced, but last year after the holidays they put it back, but it seems so arbitrary to do this.... Like you're going to get gifts if you're shopping , no matter what, a specific button 🤷🏽‍♀️

 

 

[WinglessOne]

@danielledanielle  If I ever used the app for BIC, that’s what I’d do. Eh, I could also do that on mobile web since Gallery’s a persistent profile menu link. It’s just faster to plug in BIC’s url on the mobile site. (I know that’s not possible in the app.)

You’d be surprised how many shoppers use the Gifts icon/link. I mean, I don’t know Sephora’s usage stats so I’m making a big assumption here. But I do know the stats of my former employer each year we added specific “gift ideas” navigation. You’d think shoppers wouldn’t even need that since, as you said, they’re shopping for gifts anyway. But they always flocked to those gift-themed pages. They were handy one-stop places to browse, especially for folks who weren’t sure what to give as gifts. I sat in on some usability test sessions (with “actual shoppers” aka non-employees as test subjects) and the insights were interesting. Anyway, it’s all probably part of a marketing push to drive more sales of gift sets and specific products. It’d be fun to see Sephora’s traffic stats, among other stats.

None of what I just rambled means I like having the Community icon removed in favor of the Gifts icon, even just temporarily. 😅 Just sayin’ I think I know why Sephora does that.

[danielledanielle]

Ahh, ok, when you give that context, that makes sense.  @WinglessOne  Also just tells me, I'm the odd one out, because I'm either gift card or a search bar user... And that I usually start stalking browsing gift sets once they start holiday releases 😂

Honestly, they could remove the store button and put the gift button there....