Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[angel7594]

Yes, can anyone please stop these spammers?

[molkie]

@KatieBT Some posters mentioned that there had been a video tour and tutorial of the new site which I somehow missed. If it's still available could you post a link? I'm still trying to find my way around. Thanks!

[RGbrown]

A couple more missing threads:

What Are You Wearing Today?

Ulta GWPs

[heartsmyface]

I swear I saw the WAYWT thread at first and now I can't find it! 

[starsandbucks]

(EDITING TO ADD: I added the photo to try to add some context of not being able to move the cursor up and down and around paragraphs. Going back in to edit and I have the same issue but I'm stuck at the top of the message.)

When I'm outside a thread (so just browsing the message board) and I click to the next page I'm taken to the bottom on the page instead of the top. I have to scroll up to get to see/read the posts on the page. Also, having page numbers at the top and bottom of the board would be super helpful so I know where I am at any given time and don't always have to scroll to the bottom to move forward and backwards. 

This next suggestion may be in settings that I haven't found yet as I'm just getting to poke around now but can't we please get to select more than 11 threads to display at one time? I really, really don't want to click and scroll through endless pages.

Also, I'm typing this in a mobile browser right now and the text box doesn't have a scroll bar. How do I scroll up if in needed to edit or review something I typed up above? I can't scroll up. (

[SydBristow]

The text box doesn't scroll on iPad either in rich text, I had a hard time with the trade thread last night - was able to scroll in HTML so I edited it that way but it's still not quite right. 

[Mcakes]

@KatieBT and/or Mod squad when you guys have the chance, can you please move over the followring threads?

The Party Thread

Mermaids & Unicorns

Storybook Cosmetics Thread 

Too Faced Thread 

Thank y'all so much for all of the hard work you're putting into the new site!

[RGbrown]

Another question...

How do I get a notification if someone replies to one of my comments, but doesn't use the @RGbrown tag to get my attention? There's an option to get notifications when someone uses the @ tag, but no option to get notifications when someone replies to my post...I'm only finding replies if I go back to the thread or look through the "My Posts" list. Replies and @ tags should be treated equally, IMHO, or at least there should be options to control notifications for both of them.

[panicked]

HELP! I have been getting flooded by e-mails from Beauty Insider Community Mailer all day today. I've received over 3,100(!) e-mail notifications so far today. I went and unsubscribed from all BT notifications, but the e-mails are still coming in at a rate of about 10/minute. I called the VIB line, and they said there was no way they could unsubscribe me from Sephora BT e-mails without unsubscribing me from all e-mails, but I want to receive the regular Sephora e-mails.

All of the e-mails are of this form:

> Hi panicked,

> 

> username (ROOKIE I) merged a reply in VIB on 06-27-2016 06:02 :

It looks like I'm getting a notification for every post in each thread that's been merged. How do I stop this?

[myumew]

@panicked Wow 3,100 emails.. 😞 There might just be a delay in processing the changes in your settings. I changed my settings ASAP to turn of notifications other than when people @ me and it instantly worked. 

Maybe use an alternate email on your account until this issue subsides? 

[panicked]

Thank you! My account settings show that I'm unsubscribed. I'm guessing that there might be a mail server backlog or a delay in processing the unsubscribe request, as you mentioned. I was able to create an e-mail filter to automatically send the e-mails to my Deleted folder. My number of deleted messages keeps ticking up (it's now at 3,460 messages), but it isn't interfering with my ability to read/send/receive mail anymore. I think I will wait it out for a little while longer and hopefully it will resolve shortly.

[myumew]

 Here are my settings to compare:

Spoiler

[RGbrown]

Time stamps...2 questions/issues:

As a preface, I use the "absolute" setting instead of the "relative" setting.

1. Can you please either make times display as military time, or add AM/PM indicators? The current display is based on 12 hours, but doesn't state AM/PM. 

2. When I click on "My Posts" from the conversations page, all of my posts display with Pacific Time even though my account is set to Central. When I click through to a particular post, the time reverts back to Central as it should, but the My Posts list needs to be fixed. (EDIT: just noticed times are all wrong on the main Conversations page too...they all show the latest post with Pacific time instead of Central time)

[liv545]

Idk about computers because I never use mine. (Drives hubs batty since he bought it) but yeah, I really like the new layout. I don't get what the groups are for and could do without the 8 billion notifications (I think/hope I got that sorted😂) but yeah. Easier to use the forum on my phone which is how I'm usually rolling. Sooooo thank you? I think? ☺️🤗

[Mcakes]

Ok, I'm really sad because I can't join my tribe! The site won't let me join the Besides Beauty and Haul Stars groups 😞 Is there a cap on groups you can join or who can join a certain group? I'm sure I joined those last night but it seems I've been booted off 😞

[jen81]

I'm sure it's a glitch and it will hopefully get fixed soon!

---

Mcakes wrote:

Ok, I'm really sad because I can't join my tribe! The site won't let me join the Besides Beauty and Haul Stars groups 😞 Is there a cap on groups you can join or who can join a certain group? I'm sure I joined those last night but it seems I've been booted off 😞

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[darkiceis]

I'm on Firefox (desktop,) when I click on a user's name it brings me to the Sephora.com and half the page is blank.

[lmi82]

I'm having the same problem, and my browser is Chrome.

[snoflakefaerie]

I'm having that problem on both my laptop and my Android phone.

[mrsbaine]

Hi @KatieBT, I can't find the Daily Skincare thread. @greenchilli is the author. Did it make it? What about Natural Skincare? Thanks! 

[greenchilli]

@mrsbaine@KatieBT@candacebt

My Daily skincare thread hasn't made it.

There are 47 groups by my count.  That is too many and dilutes the advantage of groups.  Now skincare stuff is scattered everywhere.  I find myself joining more and more groups because they are similar and could have threads I might be interested in.  I might end up joining every group and that defeats the purpose.

Oily, combo, natural, acne.....they should all be under Skincare.  Otherwise it dilutes the audience.  Oily skin may be acneaic, and interested in natural skincare.