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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 

 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

@TeamBIC Today I started to get notifications again but it wasn’t for every tag I was in. 

Re: Beauty Insider Community Feedback

@SportyGirly125 @Kim888 @TeamBIC - I also received a couple of email notifications this afternoon.  Thank you for continuing to work this issue!  👍

Re: Beauty Insider Community Feedback

@SportyGirly125 @TeamBIC @I also started getting sporadic notifications emailed to me today 🙂

Re: Beauty Insider Community Feedback

Thanks for letting us know, @SportyGirly125! Our engineers and vendor partners have been making adjustments behind-the-scenes, so we're happy to hear that there has been a bit of improvement. Our teams are continuing to troubleshoot and test new solutions, and we hope to get back to a place where members are receiving consistent notifications! 

 

We so appreciate your patience while we work on this! 

Re: Beauty Insider Community Feedback

@TeamBIC Thank you for always updating us!

Re: Beauty Insider Community Feedback

Hi all! We're continuing to work with our engineering team and vendor partners on solving the ongoing email notifications bug. We want to thank you again for your patience as we continue to troubleshoot! 

 

Since we know several of you are currently not receiving any email notifications for private messages, we're tagging a few of you here with a heads up to please check your private message inbox here: https://community.sephora.com/t5/notes/v1_1/privatenotespage/tab/inbox. We know you would normally get an email notification for this too ... trying all avenues! 😳😉

 

xo,

Team BIC 

Re: Beauty Insider Community Feedback

@TeamBIC 

I didn’t get a post notification or a PM notification, I would have been so bummed if I missed that message! I usually don’t check my messages cause I get a bunch of people trying to sell me stuff so I usually just read the emails first.

Re: Beauty Insider Community Feedback

Thank you so much for the tag and email this morning, @TeamBIC !🤗. On a side note, I have bookmarked and subscribed to a few new conversations but they are not showing up in the Notification feed. Thanks.

 

Example:

https://community.sephora.com/t5/Insiders/Active-Promo-Codes-21/m-p/5706524?search-action-id=4585665...

https://community.sephora.com/t5/Savvy-Shoppers/Deals-Too-Good-to-Pass-Up-2021/m-p/5732864?search-ac...

Re: Beauty Insider Community Feedback

@TeamBIC thank you for trying to get this notification bug fixed, it really is a feature I rely on to instantly remind me of private messages and tags 🙂

Re: Beauty Insider Community Feedback

Thanks so much, all! We also rely on them, so we feel this too. We're advocating as much as we can - fingers crossed it's solved soon! There is a lot of action behind the scenes so we're hopeful. 🤞🤗

Re: Beauty Insider Community Feedback

@TeamBIC I also haven’t received private message notifications but am glad that I do regularly go there to check just in case. Thank you for updating us. 

Re: Beauty Insider Community Feedback

@TeamBIC  I’m also not receiving any email notifications. I’ve been trying to just check my inbox every day!! 

Re: Beauty Insider Community Feedback

Thank you for keeping us updated! I also have not received email notifications lately 

Re: Beauty Insider Community Feedback

Thank you for continuing to work on this, @TeamBIC. Just adding myself to the ‘no notifications’ train! It has been since 3/17/21 since I have received notifications.

 

Posts have also disappeared if I leave the page (on mobile) and return even a few seconds later. 

 

Eta: posts that I am in the process of writing disappear when I toggle between pages, sorry if that was confusing!

Re: Beauty Insider Community Feedback

Thanks! I don’t seem to be getting notifications for replies or messages either. I am also having login troubles and issues posting pics. 

Re: Beauty Insider Community Feedback

@TeamBIC, some responses to posts are not showing up; or they show up, I respond to the post and then that post disappears. There also seems to be a disconnect of sorts between what appears when accessing  the Community "Conversations" through the app or through the website (either on my laptop or phone). 

 

Here's what shows up when I access the Community through my iPhone:

BIC messages error - phone.png

 

 

Here's what I see when I access the same post on my laptop (PC):

BIC messages error - laptop.png

 

 

This started happening yesterday evening. The app posts includes the response form @ather to my post on the mask thread, but does not include my reply. When I log onto BIC from my laptop, and go to the same post on the mask thread, @ather's response to my post does not appear, but my reply to her response to my post does show up. However, it shows up as if it is in reply to @eshoe's response to my original post.

 

Re: Beauty Insider Community Feedback

@TeamBIC 

Any update on when email notifications might be fixed? We're going on two weeks this Wednesday, which is crazy...I don't think they've ever been out for more than a day or two before. 

Re: Beauty Insider Community Feedback

Hi @RGbrown and @CookieGirl1 - thank you for your patience! Our engineers and vendor partners are in the process of implementing changes that we hope will correct this ongoing email notifications issue. 

 

Our apologies again for the inconvenience! We'll be sure to update this thread as soon as we hear a fix has been put in place.

Re: Beauty Insider Community Feedback

@TeamBIC I actually received one email notification for being tagged in a post on Saturday so I thought this was fixed, but I’ve noticed today that I’m back to not receiving the emails. Just thought I’d mention it in case it’s helpful for your troubleshooting!

Re: Beauty Insider Community Feedback

Thanks, @TeamBIC.  Appreciate the update! I hadn't realized until today but I'm not even getting notifications about private messages, not just community tags.  Thanks for trying to work on things. 

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