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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 

 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

@keelybt I'm not able to post pictures on the app or desktop 😭

Re: Beauty Insider Community Feedback

@lmaster Oh no 😭

Re: Beauty Insider Community Feedback

@SportyGirly125 it finally let me, but it's taking a LONG time to load

Re: Beauty Insider Community Feedback

@lmaster @Same here 

Re: Beauty Insider Community Feedback

Just got spam email from kccc17

Re: Beauty Insider Community Feedback

@SportyGirly125 @Mellmars1185 @missjeanie @Kim888 Thank you for reporting! You shouldn't receive any more messages from that user.

Re: Beauty Insider Community Feedback

@SportyGirly125 Thanks for bringing this up. I also receieved a long message from this user. 

Re: Beauty Insider Community Feedback

@SportyGirly125  I got one yesterday and today as well from that account.  I believe she's soliciting info/feedback with regards to beauty for a blog she's writing.

Re: Beauty Insider Community Feedback

@SportyGirly125 @Yes I also got a strange inbox message. 

Re: Beauty Insider Community Feedback

I haven't been able to edit or delete my posts ( in Safari, MAC desktop ) for a while now. I tried emptying caches, do updates, blah, blah... Still not able to do so. So I have no idea what is it about. Is there anything else I can try to do, or is it not me at all? I don't have problems of any other kind with or on any other website. Only on Sephora/BIC.

Re: Beauty Insider Community Feedback

Hi @RavenR

 

I am very sorry about that. I will send you a private message.

 

Best Wishes,

 

Janean

Re: Beauty Insider Community Feedback

Just got a spam email from RevivoZ

Re: Beauty Insider Community Feedback

Thanks for bringing this to our attention! We've taken care of this and you shouldn't receive any more messages from that user.

Re: Beauty Insider Community Feedback

@StephanieBT Thank you!

Re: Beauty Insider Community Feedback

Ditto

Re: Beauty Insider Community Feedback

Hello @TeamBIC - I am not able to post in the gallery. I tried via IOS 15.1, in safari browser (not the app). A while back, I remember that it kept giving me issues/specific errors with the tagged items, but this time, just a vague error whether I have tagged items or not. See screenshots from both devices. Thanks! 

FB4AAC13-FDB2-46A1-BA1D-569666D30B38.png  
50C43252-6202-47B7-B581-F0FEE94213F7.png

Re: Beauty Insider Community Feedback

Hi there and happy new year, @sister13🙂 Thank you for flagging this to us and for including screenshots! This error message has been popping up off-and-on for some time now, and reports like this always help our Gallery vendor partners uncover more info. We've passed this along to them so they can continue digging in! 

 

Thanks again! 

Re: Beauty Insider Community Feedback

Thank you! @TeamBIC Happy New Year! 

Re: Beauty Insider Community Feedback

@TeamBIC I don’t know if this has anything to do with the new iPhone 15.1.1 software update that happened recently but it isn’t allowing me to post pictures on the web on my phone. I can post pictures through the Sephora App though. 

When I click on the camera icon nothing pops up to upload the picture. 

Re: Beauty Insider Community Feedback

Hey @SportyGirly125! Thanks for reporting this. Could you let us know what web browser you are using when trying to add photos to your forum posts?

 

Good to know you're on iOS 15.1.1! We'll be sharing all these details with our vendor partners. 🙂

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