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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 


We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.


Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 


Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.


It’s good to see you all and thanks for being patient!


Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

Hey there @KatieBT; I found another #bug within the mobile instance using Chrome. When you go to the Gallery to post a pic, everything loads, but when you go to post it, two things happen: 

1. the accept terms button initially is grayed out. When you hit refresh it comes back- or when you hit submit it will error out and tell you to select it and then it's available. 

2. When you finally do get to select it, and hit submit, you time out after about 3 minutes waiting for it to post. 

Re: Beauty Insider Community Feedback

The new layout feels a little claustrophobic to use. It is possible to increase the width of the newsfeed? I don't like it when the posts are aligned "narrowly" in the middle. 

Re: Beauty Insider Community Feedback

this has probably been asked already, but is there a way to fix the way replies to posts show up? instead of being attached to whatever post you reply too, they show up as the newest content, and i find it really confusing!

Re: Beauty Insider Community Feedback

I apologize if this has already been addressed--how can I delete images from my "Looks"? 😄

Re: Beauty Insider Community Feedback

Spam floating around all over the board, but instead of that getting deleted, my thread disappears instead...


Patience...have patience...trying to have patience...losing patience...



Re: Beauty Insider Community Feedback

I can't post stuff! Anyone can see my response to @Magycmyste  in Natural Skincare Thread? I tried to post as a response to her post, and then as a new post. Nada. In both cases. Or, at least I can't see it. I also don't have it in "my posts". Is this a know issue? What is going on?


Edit: I'll try again. I hope all those attempts won't suddenly decide to show up and clog the thread. 😄 ( Nope. Still nada. I give up. )

Re: Beauty Insider Community Feedback

@lyravega I got the e-mail notification that you mentioned me, at least. This is what I get when I click the link: Screenshot 2017-07-14 00.49.29.png

Re: Beauty Insider Community Feedback

I feel like my eyes are dying. Too much bright white! I need to get some BluBlockers to view this new community.

Re: Beauty Insider Community Feedback

@vegchililover78 I know right, I've been using the Night Shift function on my iPhone to browse forums lol

Re: Beauty Insider Community Feedback

I have to dim down the brightness on my pc.  It hurts and i'm getting a headache.

Re: Beauty Insider Community Feedback

Sorry if I missed this, are profiles disabled or am I broken? I have not been able to drill into my profile at all. I either get a blank white screen, sent to the homepage, or receive an error message of "This page is not currently available. Please try again later." with a link to the homepage. 

Re: Beauty Insider Community Feedback

@KatieBT  Still can't access my profile, I can see everyone else's though.

Re: Beauty Insider Community Feedback

Another thread I can't find is 

Sephora collection brand thread ( ok I forget what was the exact name but it was something about discussion and  Sephora collection new releases)

Re: Beauty Insider Community Feedback

@fatimamummy  I used google and found the name. It's called:

Sephora collection New Releases and Discussion thread

Re: Beauty Insider Community Feedback

Wonderful! Thank you @veronika23

Re: Beauty Insider Community Feedback

1. Some threads I am allowed to give hearts and reply, but others I am not allowed to 😞

2. Not sure if anyone has said anything about this, but when trying to load more conversations or threads, I have to scroll all the way up to see the new threads.

Re: Beauty Insider Community Feedback

I was looking for a particular discussion thread (Pat McGrath for info and thoughts on her newest launch, Matte Trance), one I had read before.  Nothing came up in the search on this site.  I was able to find it via google, but when I click on the link, it tells me Access Denied and "You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue."  I've always read this in the past and it is ridiculous not to have access to posts?  Guessing this is a bug.  Thanks

Re: Beauty Insider Community Feedback

@lshaethe brand thread is up now but the most recent posts made earlier this week etc are either not there or jumbled in the thread. The launch info is in the OP though.

Re: Beauty Insider Community Feedback

Hi @KatieBT, I really like the scrolling and being able to see different threads on mobile faster,  but is there a way that we only see the title of the tread? Vice the most recent replies along with the thread name and descriptions?  It clutters the feed and makes us dig through pages to look at I can only see 3-5 threads on one page depending on how long the posts are..


This feedback is only for viewing on mobile. I haven't tried to view the new BT on a desktop or tablet yet. 


Edited to add: or maybe just show the first line of text for the replies?

Re: Beauty Insider Community Feedback

1. It would be helpful to have a "reply to conversation" reply at the end of a conversation. Currently when you scroll to the end of a conversation, there is only the option to reply to the last comment in the convo. If you want to post a new top-level comment, you have to scroll back up to the top.


2. Filter location needs to be consistent across all sections.The filtering function for the gallery is on the top right. The filtering for conversations is.... well it's not really there but the minimal filtering that does exist is a little lower on the left side.

Re: Beauty Insider Community Feedback

The replies structure is pretty rough. I'm pretty sure I have responded to random posts because they looked like replies to my own. I can see how many replies a post has, but am unable to read them. This makes following any conversation quite difficult. 

For someone who comments less frequently but likes to read the threads, this is becoming incoherent.