Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[blushnglow]

@RGbrown got it thanks!

[blushnglow]

@KatieBT 

1) Is there a way to edit my own post once it's been posted to forum?

2) Is there a way to minimize each reply to one line instead of posting the whole reply on the main screen so I can scroll through the threads quicker?  There is only space for 3-4 threads on the main screen because each entire response is shown all at once. The navigation experience is more cumbersome with the new format.  

3) The conversations flow is not visually instinctive.  The user must navigate through each thread to read the flow.

note: My mode of preference will be for use on a 13" laptop.  Thanks.

[lmi82]

I'm unable to edit the biography portion of my profile. It is just frozen on what I've already saved. I can add words, remove words, or even completely delete what I wrote and it'll still say that I've used 66/170 characters. When I click the "save" button, the page completely freezes, and I'm unable to close the edit profile pop-up window. When I refresh the page and return to my profile, nothing is changed. 

This isn't a huge problem (compared to everything else that's wrong with the site), but it is another thing to add to the pile. This "upgrade" just doesn't work. I miss BT. 😞

ETA: I'm using a Dell laptop (Windows 7 64-bit operating system) and my browser is Chrome (latest version).

[NotCrocker]

Some quick frustration points:

• As Conversations is really the front page for content, it would be great to have a side-bar (like BT) where we can see our subscribed groups listed as well for quick navigation, rather than having to click to a whole other area (and then subsequently into another Conversations page once we've selected our group from that other area). This makes the experience feel really siloed. I don't even pay attention to the groups I've joined because I don't bother going to that page.

• When clicking to the next page of Conversations, please make it bounce back to the top. Right now, it goes to the next page and keeps my place at the bottom of the thread of conversations so I have to scroll all the way back then back down to go to the next page.

• You've heard it a thousand times, the conversation threading is super borked. Beyond the inability to post replies to comments more than 2 deep, the fact that I can enter a thread and the "Newest" comment is from 2 weeks ago because it was bounced to that position because of a 2nd tier reply is really hard to follow and it makes me not want to bother trying to figure out what order I should be reading it all in.

In case some of these are my-computer specific issues (point two could be the case):
MacBook Pro on Chrome Version 59.0.3071.115

[iris67]

Sorry to post again, but I am still having a lot of technical issues that are making it impossible to use the new forum: * I can't give hearts on ANY post or comment * Trying to click to the next page of any group ("Trending Now", etc) simply refreshes the current, first page or gives me an error message that the page cannot be found. * Nothing happens when I try to join groups. The "join button" appears clickable with the hand icon, but I can't join any. * I also cannot change the sorting order on any conversations. Again, nothing happens when I click on it. This is using both Chrome and Safari on a Mac. I have to say, I am very disappointed with the way this change has been rolled out, and I am feeling less and less inclined to stick around 😕 All the bugs I mentioned have been ongoing since the change, and there might be even more but I am feeling too frustrated and unwelcome to explore the new forum any further. Sorry to be so harsh, I am sure the tech team is working as best they can! It just doesn't feel like this change was implemented in the most user-friendly way. Note: Just checked on mobile and all these bugs disappeared, so it must be an issue with the desktop version. I personally hate browsing on mobile, so won't be using the forum that way. It would be great if you guys brought back the scrolling feature to get to the next page instead of a numbered icon. It was much easier to use.

[misscg]

I am soooo confused. Ok here's what I'm noticing:

on my iPad thru safari:

I can't reply to this thread or any thread. It tells me too many redirects occurred.

i can't reply to replies of others, there's just no options to reply to a reply

The ordering of comments is out of order

There's no option to select newest to oldest within a thread (same on mobile site thru safari on my phone)

I'm using chrome on the iPad now and things look a little better. The desktop version is also ok

[veronika23]

Ok I'm not sure if this is a problem or I'm crazy or both. I know I mentioned this before but wondering if it's a bug or a setting issue.

In a thread.

Mrs X will post a new comment

Mrs Z will reply to that comment

Mrs X will reply to the comment Mrs Z made.

And after that no more replies can be added?? The conversation flow can't continue because Mrs Z can't reply to the last comment made by Mrs X.

It makes it very hard to follow conversations.  Is this a bug or a setting issue.

Thank you for everything!

@KatieBT@candacebt

[blackkitty2014]

Can we please fix the display order of the thread?  It drives me nuts.  It should be "newest to oldest" but we want the sorting order liked the old platform ie newest post within the thread is first and then all the replies to that particular post follow. Right now it really is "newest to oldest".  I have hard time to figure out who reply to whom. 😞

[ChristalM]

I can't get into this new structure at all. I can't find anything and the order thing has me off.

Logging off for a while 😞

[k617]

Some things I noticed over the last couple days:

- While being able to upload multiple photos is great, it's a pain to try to write in between photos. When I try to click in between photos, I can't, so I have to use the arrow key to keep going until the little keyboard dash is AFTER the photo, hit enter a few times, then I can write. Otherwise the textbox bounces me to the very top or very bottom, and I can't see where the cursor is. This is on Internet Explorer and Google Chrome.

- The mobile text box definitely needs improvement. There's no way to scroll, so my work around is cutting/pasting until all the text I want is there.

- A combo of the above 2 : trying to upload photos, write below photos on mobile is a total nightmare. (iOS)

[malday]

Okay, so for the most part I haven't had any noticeable problems until now. I keep trying to post in the K-Beauty thread and it will say my comment was posted but then.... it's not there! When I did get it to post, I went to edit it and it disappeared again 😐 I can post in other places though. Idk if it's a text limit maybe? It was longer than my usual posts lol.

Device: MacBook Pro running macOS 10.12.5

Browser: Opera - latest version

[mrsbaine]

Hey there @KatieBT; I found another #bug within the mobile instance using Chrome. When you go to the Gallery to post a pic, everything loads, but when you go to post it, two things happen: 

1. the accept terms button initially is grayed out. When you hit refresh it comes back- or when you hit submit it will error out and tell you to select it and then it's available. 

2. When you finally do get to select it, and hit submit, you time out after about 3 minutes waiting for it to post. 

[prti]

The new layout feels a little claustrophobic to use. It is possible to increase the width of the newsfeed? I don't like it when the posts are aligned "narrowly" in the middle. 

[unfungirl]

this has probably been asked already, but is there a way to fix the way replies to posts show up? instead of being attached to whatever post you reply too, they show up as the newest content, and i find it really confusing!

[myumew]

I apologize if this has already been addressed--how can I delete images from my "Looks"? 😄

[RGbrown]

Spam floating around all over the board, but instead of that getting deleted, my thread disappears instead...

Patience...have patience...trying to have patience...losing patience...

[lyravega]

I can't post stuff! Anyone can see my response to @Magycmyste  in Natural Skincare Thread? I tried to post as a response to her post, and then as a new post. Nada. In both cases. Or, at least I can't see it. I also don't have it in "my posts". Is this a know issue? What is going on?

Edit: I'll try again. I hope all those attempts won't suddenly decide to show up and clog the thread. 😄 ( Nope. Still nada. I give up. )

[Magycmyste]

@lyravega I got the e-mail notification that you mentioned me, at least. This is what I get when I click the link: 

[vegchililover78]

I feel like my eyes are dying. Too much bright white! I need to get some BluBlockers to view this new community.

[myumew]

@vegchililover78 I know right, I've been using the Night Shift function on my iPhone to browse forums lol

[darkiceis]

I have to dim down the brightness on my pc.  It hurts and i'm getting a headache.