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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 


We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.


Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 


Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.


It’s good to see you all and thanks for being patient!


Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

@KatieBT Some posters mentioned that there had been a video tour and tutorial of the new site which I somehow missed. If it's still available could you post a link? I'm still trying to find my way around. Thanks!

Re: Beauty Insider Community Feedback

@KatieBT and/or Mod squad when you guys have the chance, can you please move over the followring threads?


The Party Thread

Mermaids & Unicorns

Storybook Cosmetics Thread 

Too Faced Thread 


Thank y'all so much for all of the hard work you're putting into the new site!

Re: Beauty Insider Community Feedback

Another question...

How do I get a notification if someone replies to one of my comments, but doesn't use the @RGbrown tag to get my attention? There's an option to get notifications when someone uses the @ tag, but no option to get notifications when someone replies to my post...I'm only finding replies if I go back to the thread or look through the "My Posts" list. Replies and @ tags should be treated equally, IMHO, or at least there should be options to control notifications for both of them.

Re: Beauty Insider Community Feedback

Time stamps...2 questions/issues:

As a preface, I use the "absolute" setting instead of the "relative" setting.

1. Can you please either make times display as military time, or add AM/PM indicators? The current display is based on 12 hours, but doesn't state AM/PM. 

2. When I click on "My Posts" from the conversations page, all of my posts display with Pacific Time even though my account is set to Central. When I click through to a particular post, the time reverts back to Central as it should, but the My Posts list needs to be fixed. (EDIT: just noticed times are all wrong on the main Conversations page too...they all show the latest post with Pacific time instead of Central time)

Re: Beauty Insider Community Feedback

Idk about computers because I never use mine. (Drives hubs batty since he bought it) but yeah, I really like the new layout. I don't get what the groups are for and could do without the 8 billion notifications (I think/hope I got that sorted😂) but yeah. Easier to use the forum on my phone which is how I'm usually rolling. Sooooo thank you? I think? ☺️🤗

Re: Beauty Insider Community Feedback

I am going to need a glass of wine to figure some things out.


Honestly, I feel like "Conversations" is really "Off-Topic" not unless you  join certain groups. Then those threads show up in conversations.  I guess this was done so people could filter out the threads that they don't want to see?

Re: Beauty Insider Community Feedback

Went to write a review on a recent purchase and must be dense....can't figure out where to do so? 

Re: Beauty Insider Community Feedback

I came home from a day at the beach to find 81 emails from here,is there anyway to turn them off?

Re: Beauty Insider Community Feedback

Here's my question....


If you go under settings and privacy, you can adjust "Show private information in profile to" nobody, just friends, everyone, etc. I was hoping to know what private information would be shared. For instance, will profiles contain any identifying info such as date of birth or name? It seems you can't be followed unless you set your profile as public, but I was hoping to understand what this private information includes before changing this. Thanks!

Re: Beauty Insider Community Feedback

Seriously, what's with the missing threads? I can't find my Natural Skincare Talk, Dry Skin Talk, Lipstick Playground, Skincare Diaries... and some others, too ( mine, and not mine ). If this has already been answered someplace, please nudge this poor, lost, soul in the right direction. My head is spinning from all this newness, and is about to explode. Halp?

@KatieBT  @candacebt

Re: Beauty Insider Community Feedback

@KatieBT I used to paste the HTML for Sephora product pics, but there doesn't seem to be that option anymore.  I've been copying and pasting Sephora product pics, but they are coming up big.  Is it supposed to be that way?

Re: Beauty Insider Community Feedback

People are doing a great job reporting errors/glitches, but I have a grievance/question haha


The conversations only show a photo if the most recent response included a photo. I miss the old preview that showed the 5 or so most recent photos. That was really helpful and let us know if new content had actually been posted - and if we should go check the conversation. There are way too many threads to check all the time. So I'm just wondering if that could ever come back with any future layout tweaks?

Re: Beauty Insider Community Feedback

Here's an interesting one: I clicked to join groups, saw that the button changed to indicate that I'm a member, and then the next time I saw the group's icon, it's back to showing Join and I cannot click the button.


Is there a group limit?


These are the general groups- one of them is the Besides Beauty. (AKA they're not VIB/Rouge. 


Re: Beauty Insider Community Feedback

It looks like most of my concerns have been addressed, everyone is doing a much better job of describing them than I am so thank you! 


The only little thing I'm seeing now that other may have pointed out, I'm not sure though, is it looks like there is the option to link a post to another platform, Twitter, Facebook, etc. Is there a way we can make it so anything we personally post isn't shared? I don't know about others, but I know a lot of us felt kinda weird about some of the "outsider" activity... ie. trolls, articles written, etc... I feel like this would just invite more of it. I didn't like having links to threads included in those articles (especially since the author never contacted us about it), and this seems very similar. 

Re: Beauty Insider Community Feedback



1- Is there a way for the OP to be a different color so we can differentiate it better from the rest of the comments? It was very clear in the old format and I find it's harder to tell now where stuff ends lol

2- Is it a bug in the system that you can only reply a certain amount of times? I can't seem to reply to some people after 2 or 3 replies.

3- I used to be able to manage my pictures and folders (private/public). I can't find any of it now.  Where is that located?


Thank you!

Re: Beauty Insider Community Feedback

Not all threads migrated yet? Or what is going on? I can't find some threads.

Re: Beauty Insider Community Feedback

Thanks for these guidelines @KatieBT this was really helpful! I had one question that I don't think has been asked (sorry if it has!) I understand where to go to see your friends (ie who you are following) list but what about seeing who is following you? Thanks! 😄

Re: Beauty Insider Community Feedback

Thanks @KatieBT!!

Missing Threads:



Re: Beauty Insider Community Feedback

Hi @KatieBT @candacebt - the few threads I've noticed that are still missing are brand threads:

Let's Talk About NARS

The Anastasia Beverly Hills Thread

Pat McGrath Labs


and also my 'What's New On The Site Today Canada?' was MIA 



Re: Beauty Insider Community Feedback

I do like the fact that now I can see who I have hearted already and the bell notification of who has hearted me or replied.


One thing I personally don't like about the bell notification is when others are posting in the threads I have been to/commented at and it aimed at otger users..Lets say If I am inactive for long periods then when I log back on this feature drowns any notifications related to Me. Can this be tweaked so I only get notification if someone replied or tagged me? 


Also the layout is a little boxy atleast on mobile and the white space isn't helping the eyes. I also miss the thumbnails on the main page as this drew me into threads and made the main page look lively. 

Re: Beauty Insider Community Feedback

Thanks for the update, @KatieBT! We appreciate it. 


A couple threads I've been looking for today:

  • Charlotte Tilbury brand thread ("let's talk charlotte tilbury")
  • The second (newer) "Canadian Peeps" thread. I'm only finding the original
  • Marc Jacobs brand thread


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