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View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Hello beautiful Beauty Insider Community members!
We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.
Some things to note as you are reporting issues:
Some tips:
It’s good to see you all and thanks for being patient!
Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!
A couple of suggestions:
- Add page number selection at the top of the thread as well as leaving it at the bottom of the thread. Since the thread opens on page 1, but I need to go to the last page, I have to scroll to the bottom of the page to select the page number. So if I scroll to the first post on the last page and realize I need to go back a page or two, I have to scroll to the bottom of the page to change pages rather than scroll back up to the top, which is typically much closer. In BT, the page numbers were at the bottom and the top. This is was very helpful!
- Add the ability to reply many more times to the same thread. There seems to be a limit. Really annoying! This may have already been reported.
- Add the ability to reply to replies. It seems you either can't do this or there is a limit. Also really annoying! This may have already been reported.
@KatieBT I know it will take a few days before everything is migrated and I submitted a list with missing threads but would it be possible to get the PAT McGRATH LABS migrated since she is releasing new products now. It would be nice to have access to all the info. Thanks! 🙂
Spam all over the board this morning. 😞
Well, at least some things never change. 😕
They will never stop. 😞
Can we also get an "other options" button (the button with the 3 dots that leads you to more options for each post) on the "preview" of each post so that we can report inappropriate content (ex. spam) without having to actually click on the post to find the "report" option? Sorry, I really suck at describing 😞
Everything that was posted since June 6th is missing from The Party Thread. Is the content still migrating?
ETA: or is the order just screwed up?
The same thing is going on with a few other threads (like Mermaids & Unicorns and Beauty Pet Peeves 2) that reappeared today.
Is it possible to create your own group and if it is how can you do it?
No solution for these pesky spammers on new BT either?!
Yeah, I'd really like to see an anti-spammer solution as well.
Yes, can anyone please stop these spammers?
@KatieBT Some posters mentioned that there had been a video tour and tutorial of the new site which I somehow missed. If it's still available could you post a link? I'm still trying to find my way around. Thanks!
A couple more missing threads:
What Are You Wearing Today?
Ulta GWPs
I swear I saw the WAYWT thread at first and now I can't find it!
(EDITING TO ADD: I added the photo to try to add some context of not being able to move the cursor up and down and around paragraphs. Going back in to edit and I have the same issue but I'm stuck at the top of the message.)
When I'm outside a thread (so just browsing the message board) and I click to the next page I'm taken to the bottom on the page instead of the top. I have to scroll up to get to see/read the posts on the page. Also, having page numbers at the top and bottom of the board would be super helpful so I know where I am at any given time and don't always have to scroll to the bottom to move forward and backwards.
This next suggestion may be in settings that I haven't found yet as I'm just getting to poke around now but can't we please get to select more than 11 threads to display at one time? I really, really don't want to click and scroll through endless pages.
Also, I'm typing this in a mobile browser right now and the text box doesn't have a scroll bar. How do I scroll up if in needed to edit or review something I typed up above? I can't scroll up. (
The text box doesn't scroll on iPad either in rich text, I had a hard time with the trade thread last night - was able to scroll in HTML so I edited it that way but it's still not quite right.
@KatieBT and/or Mod squad when you guys have the chance, can you please move over the followring threads?
The Party Thread
Mermaids & Unicorns
Storybook Cosmetics Thread
Too Faced Thread
Thank y'all so much for all of the hard work you're putting into the new site!
Another question...
How do I get a notification if someone replies to one of my comments, but doesn't use the @RGbrown tag to get my attention? There's an option to get notifications when someone uses the @ tag, but no option to get notifications when someone replies to my post...I'm only finding replies if I go back to the thread or look through the "My Posts" list. Replies and @ tags should be treated equally, IMHO, or at least there should be options to control notifications for both of them.
HELP! I have been getting flooded by e-mails from Beauty Insider Community Mailer all day today. I've received over 3,100(!) e-mail notifications so far today. I went and unsubscribed from all BT notifications, but the e-mails are still coming in at a rate of about 10/minute. I called the VIB line, and they said there was no way they could unsubscribe me from Sephora BT e-mails without unsubscribing me from all e-mails, but I want to receive the regular Sephora e-mails.
All of the e-mails are of this form:
> Hi panicked,
>
> username (ROOKIE I) merged a reply in VIB on 06-27-2016 06:02 :
It looks like I'm getting a notification for every post in each thread that's been merged. How do I stop this?
@panicked Wow 3,100 emails.. 😞 There might just be a delay in processing the changes in your settings. I changed my settings ASAP to turn of notifications other than when people @ me and it instantly worked.
Maybe use an alternate email on your account until this issue subsides?
Thank you! My account settings show that I'm unsubscribed. I'm guessing that there might be a mail server backlog or a delay in processing the unsubscribe request, as you mentioned. I was able to create an e-mail filter to automatically send the e-mails to my Deleted folder. My number of deleted messages keeps ticking up (it's now at 3,460 messages), but it isn't interfering with my ability to read/send/receive mail anymore. I think I will wait it out for a little while longer and hopefully it will resolve shortly.