Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[ather]

Hi @TeamBIC  is there an issue with posts. I can log in but if I try to go into a post I have been mentioned in I get the oops there’s a problem message. I can post fine otherwise but replying from the email won’t work 😭

[Sunnysmom]

@ather @Titian06  @TeamBIC I’m having this problem sporadically as well as signing in issues even after clearing cookies on website. Also I am getting emails on and off with tag mentions but then they aren’t available or listed under notifications . On the app it’s also now asking me to verify my sign-in constantly. Very odd. 

[Titian06]

@ather @TeamBIC - I've been having this problem too.  I've cleared my cache a couple of times.

Samsung Galaxy A35

Samsung Tab A10

[TeamBIC]

@Titian06 @ather Hi both! Sorry to hear you're having trouble accessing posts you're mentioned in! Are you experiencing this issue on the Sephora app or via mweb?

[ather]

@TeamBIC  Both for me. I’ve tired the web and the app both have the same problem. 

I have an iPhone. Also tried to clear the cookies and nothing. I can get on but I have to manually find the posts. Haven’t tried to use my iPad. I can try! 

[Titian06]

@TeamBIC - I'm on the web.  If I log out then log back in, I've been able to get in.

[TeamBIC]

Hi @ather & @Titian06, thanks for providing more context here! It sounds like this is related to some ongoing tricky login issues we've been experiencing on site and within the BIC. We're continuing to troubleshoot these with our tech partners, and appreciate your patience 💚

[CynthieLu]

Hi @TeamBIC 

I have been trying to write reviews over the last week or so and I keep getting submissions errors on both the webpage and the app. I just tried again this evening on both and still can not post them without receiving submissions errors. 

Any help would be appreciated 🙏

[TeamBIC]

Hi @CynthieLu, thank you for flagging this! We are actively investigating this issue with our reviews partner. Out of curiosity, are you experiencing this on all platforms (desktop, mobile web & app)?

[SportyGirly125]

@TeamBIC Same problem I am having on the app and on mobile desktop using an iPhone. It keeps giving me an error after submitting. 

[TeamBIC]

@SportyGirly125 Thanks for reporting! There was a fix issued for this last night and it should be working now! Can you try again and see if your review goes through? 

Tagging@CynthieLu for an update here too!

[CynthieLu]

Amazing news! @TeamBIC 🙌 Thank you for the tag. 

I went to try and write reviews and one worked for

Anastasia Beverly Hills Slant-Tip Stainless-Steel Precision Tweezers 

And the next review, it loaded for awhile when I hit submit, and then took me back to the main page without confirmation that it went through,

Supergoop! Protec(tint) Daily SPF Tint SPF 50 Sunscreen Skin Tint with Ectoin 14N - fair neutral pea..., I'll check back in a few days to see if it worked. 

And a huge thanks to the tech partners for this fix. 🩷🙏

[SportyGirly125]

@TeamBIC I just tried on the app and it gave me this message even though it never went through yesterday. 

[TeamBIC]

Hi @SportyGirly125, can you confirm which product you reviewed so we can check if it went through on our end? You might have received an error message even it went through successfully. Let us know 😊

[SportyGirly125]

@TeamBIC @It was for ciele glow & PROTECT SPF 50+ liquid highlighter Piper 

[TeamBIC]

Hi @SportyGirly125, we see that your review was submitted successfully 🎉 and is currently pending moderation!

[SportyGirly125]

@TeamBIC Thank you 

[CynthieLu]

Thank you for the reply @TeamBIC 🙏

Yes, across two platforms, mobile web and app. I don't log in on my computer, that device still has log in troubles.

When I try on my mobile web or on the Sephora App on my phone it won't go through. I don't give up if it submission error's me, but even after a few tries on each platform for different products it fails. 

[TeamBIC]

Hi @CynthieLu, thanks again for bringing this to our attention! Our tech partners are still investigating this issue and will hopefully be able to resolve soon!

[CynthieLu]

I appreciate that. @TeamBIC 

I did try again yesterday to write some reviews but it was unsuccessful. Thank you and the tech partners for all the hard work behind the scenes. 🙏

[danielledanielle]

Hurray!

@Samtian 

@jaaayp