Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[izzydoj]

One thing I have noticed is that every time I go to checkout on the app it makes me enter and confirm my address again. One time while I was doing this , the app kept crashing and the product I wanted sold out!!! I was so frustrated and sad 😞 

[Ispend2much6]

Hello @TeamBIC !

I noticed that my shopping cart keeps emptying itself after a couple of days.  Is this by design?  If so, then I need to just "love" everything instead of putting it in my cart.  Thank you!

[TeamBIC]

@Ispend2much6 That's a good question - though we don't anticipate that your basket would save your picks forever, emptying out after just a couple days seems quick! We'll ask around for you and let you know what we find!

[TeamBIC]

@Ispend2much6 Us again with a quick update! Generally, items added to your basket are saved for up to 30 days. However, this can be affected by individual browser settings so can vary from device to device (and person to person) based on that.

[Imr18]

Hi, I’m having issues with my loves list. All my pre loved items from March/ April have deleted. I’ve tried restarting my phone, logging off the app, browser, and everything is deleted :(( 

is this happening to anyone else? How do I fix it!?

[Sunnysmom]

Same @Imr18 @TeamBIC . I also need to keep reading comments as I continue keep getting notices for certain products like YSL powder blush being back in stock and never are they! 😭 This is on the app even after I have deleted it several times. Also still asking me to constantly sign in. Every few seconds even! 

[gonerogue]

@Sunnysmom  The sign-in bug is the worst. One minute I’m finally on to contribute to the boards and the next I’m booted so I just give up and try again in a few days 😔

[Sunnysmom]

Truth @gonerogue ! I’m sorry for you too! Let’s hope the bugs get worked out very soon! 

[TeamBIC]

@Imr18 @PrettyPaint @gonerogue Oh no! Sorry to hear that - I've flagged this to our internal tech partners to investigate!

[PrettyPaint]

@TeamBIC Thanks so much. I appreciate it!

[gonerogue]

@TeamBIC  tagging you as my Loves list from Feb - April 2025 is gone as well 💔

[PrettyPaint]

@Imr18 My loves list is also gone, so it seems to be a widespread issue. 

[SportyGirly125]

@TeamBIC I have tried posting my review of Sephora Favorites What's In My Bag: Makeup, Hair and Body Value Set a couple times now and it goes through but never posts. 

[TeamBIC]

@SportyGirly125 Thanks for flagging this - and sorry to hear you're having trouble reviewing this product! I have a note out to our R&R partner now and will keep you updated.

[SportyGirly125]

@TeamBIC Thank you 

[TeamBIC]

@SportyGirly125 Thanks for your patience here! 😇 Confirming that your review was remoderated and approved, and should appear live on the site shortly! Apologies for the delay.

[SportyGirly125]

@TeamBIC Thank you for the update. 

[DanielaS08]

I am trying to go to my messages. I’ve tried different browser, private mode, etc… but this keeps showing… anything you can suggest? @TeamBIC 

 

[TeamBIC]

Hi @DanielaS08! Is it possible that you have your PMs turned off? Make sure they are enabled by accessing Community via a desktop or mobile web browser (not the app) and editing your preferences via the gear icon in the top right corner!

[ather]

Hi @TeamBIC  is there an issue with posts. I can log in but if I try to go into a post I have been mentioned in I get the oops there’s a problem message. I can post fine otherwise but replying from the email won’t work 😭