Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[SportyGirly125]

@Sunnysmom I have the app too and it doesn’t kick me on there. Maybe I found a loop hole on my end. 

[lmaster]

Ok I'll try that @SportyGirly125 thanks!

[sister13]

Me too, as of this morning, I couldn’t sign in on browser or mobile, but mobile seems to be working now (obviously since I’m posting, lol).

[greeneyedgirl107]

@lmaster @GeorginaBT login issues here, too!

[lmaster]

@greeneyedgirl107 every single time I have to clear cache and cookies to get on 

[greeneyedgirl107]

@lmaster I've been trying to avoid that because idk what it'll do to my phone. But if this keeps up much longer...

[lmaster]

It's annoying lol @greeneyedgirl107 and the incognito tab on my phone is ok but if I go through my email notification it doesn't take me to the incognito tab so I still have to log in again 😞

[greeneyedgirl107]

@lmaster jeez

[peculiarzmakeup]

Website is having trouble. I’m not sure for everyone but mine was logging in and out and the app not showing notifications and glitches I would refresh, clear cookies/ cache. Delete app and reinstall it’s been days for me it’s so weird I hope it gets worked out for everyone and for you soon 💕💕💕 @greeneyedgirl107 

[GeorginaBT]

Hi @lmaster and @peculiarzmakeup! 🙂 I've been having the same issues this morning too, and our vendor partners are aware and keeping an eye on it. Clearing your browser cache/cookies might help - I've seen little improvements throughout the morning so far! 

[danielledanielle]

Is there an update on this @GeorginaBT & @TeamBIC .  I can't log into community on Firefox on Mobile and Chrome just glitches entirely.  I can still shop on Firefox 😓😅

 logged in...

 orrr, if I click on a link from email

[Titian06]

@GeorginaBT - I started getting this same login issue yesterday and I'm still getting it this morning.  I cleared my cache last night.

I'm able to get in via Sephora then clicking on the community at the bottom, but not directly via e-mail notices or my bookmarked link.

Samsung Tab A 10.1 Chrome (Android)

[SportyGirly125]

@danielledanielle @That happened to me too this afternoon but it looks like it is fixed now. 

[danielledanielle]

@TeamBIC, @SportyGirly125 , @GeorginaBT 

It's still happening though.  I've cleared cookies as advised.  I'm logged in, but it just happened a few minutes ago, no 404 error this time*

*ETA, happens when I'm clicking on a link in my email, so when the browser is opened in the Gmail app, I can't log in, I have to open in Firefox, go to the homepage, and then re-login again THEN it might work 😑

[GeorginaBT]

Hi friends! Yes - despite some improvements we're still seeing issues on our end. Thanks for your patience and for trying out temporary solutions like clearing your cache/cookies - we're continuing to work with our vendor partners on a more permanent fix! 🙏

@danielledanielle @Titian06 @SportyGirly125 

[peculiarzmakeup]

@GeorginaBT  Thank you so much 😊

[lmaster]

@GeorginaBT oh thank you!! That helped 🙏

[peculiarzmakeup]

Same here it keeps telling me to refresh browser and signing in and out hopefully they will  resolve it soon 💕 @lmaster 

[peculiarzmakeup]

@lmaster  yay glad it works I downloaded the app I never had the app and that’s working I think the service in this area is wonky 💕

[lmaster]

@peculiarzmakeup I got it to work thanks to @GeorginaBT 🙌 clear your browser cache/cookies

[SportyGirly125]

@TeamBIC 

I just noticed on my buy again list that there is a purchase I didn’t make on 2/5. Is this a glitch?