Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[GeorginaBT]

Hi folks! 🙂 Tagging a few of you who have reported sign-in issues in the BIC lately (although it sort of feels like the bugs were affecting all of us!). Our vendor partner is testing a potential solution to the sign-in issues today, and I'm curious to see if any of you notice a difference. I'd recommend clearing your browser cache to give it a little ~reset~, and then trying to log into the Forum as usual. Let me know how it goes! 🙏

@SportyGirly125 @sister13 @RGbrown @Titian06 @Sunnysmom @greeneyedgirl107 @makeitup305 @caitbird @Samtian @WinglessOne @ather 

[Sunnysmom]

@GeorginaBT a little update- I’m still not able to sign in consistently and only when I clear cache on Safari. Same on the app usually. Now I’m not getting all notifications and it also is giving me the no notifications message on the page. Nothing is shown as new if I do get the page. 

[makeitup305]

@GeorginaBT I cleared my cookies and cache on my PC and still cannot log into BIC directly. When I try to log out directly on BIC I get this error.

It seems easier to get on BIC on my Android phone, however.

[sister13]

The iPhone experience seems better. I can go back and forth between community and shopping and remain logged in,  and I can go directly to community and log in which has been an issue ever since this started. Sephora.com and get logged in. Unfortunately, it’s not fixed for me on the iPad/Safari, although I was actually able to login on the iPad for the first time in a long time. But, it’s only after going to Sephora.Com, then logging out and back in again, then going over to community. And the next time, I have to repeat that all over again. And I think still issues on browser but I’ll report back definitively on that next.

 @GeorginaBT 

[sister13]

Actually, an update, I can NOT  log directly in to  the Community on iPhone or iPad. I have to go to Sephora.com which auto logs me in, then log out, log back in, then navigate to Community. 

However, once I do that process, I can go between BIC and shopping (Sephora.com) without getting kicked back out of BIC.

If I just try to go to BIC from Sephora.com, I continue to get that Oops error message. @TeamBIC 

[makeitup305]

@sister13 this is the error I have on PC as well.

[Titian06]

@GeorginaBT - I cleared my cache then clicked on a link in an email notification and automatically logged me in BIC and took me to the message.  This is the first time since sometime last year.  I exited BIC and Chrome and went back into email to try and it worked again.

Android, Samsung Tab A10, Chrome

[Titian06]

@GeorginaBT - This morning, I had to clear my cache again before I could access BIC by clicking on a link in an email notification. 

[GeorginaBT]

Hi all! Understood that the issue isn't totally resolved yet - thanks for weighing in! We'll continue working with our tech partners to troubleshoot. Thanks all again for your patience here, I know this is a frustrating bug. 

@Sunnysmom @greeneyedgirl107 @sister13 @ather @RGbrown @WinglessOne @SportyGirly125 @CynthieLu 

[ather]

@GeorginaBT  Thanks for your diligence in this issue.  I can still get in and I’m use to clearing my cashe every time! It’s not horrible since I can still log in! 

[CynthieLu]

Thank you for keeping us up to date on all the fixes. @GeorginaBT 🙏 

Since the update my regular chrome browser on my Google Pixel phone is working again, hurray! 🥳

Before I could only log in on incognito mode.

[greeneyedgirl107]

@GeorginaBT I really appreciate all your updates!  I'd post more if I were able to get in more effortlessly.   I think others feel this way, because it seems like the boards have been more quiet these past many months. 

[SportyGirly125]

@GeorginaBT Thank you for the update 

[Sunnysmom]

Using iPad, I can only get in if I clear cache every time and go in incognito @GeorginaBT . This is still true as of Thursday and today. I did have issues Thur. but I will try again today. It does not let me stay signed in ever. This has been all of 2024 and part of later months 2023 . Thank you for continuing to work on this for us all! 💞

[greeneyedgirl107]

@GeorginaBT I haven't cleared out anything but I am having more difficulty.  I used to get on via Rakuten but I'm having issues recently.   Now, I have to go incognito then to the Sephora homepage and then to BIC.  I feel like it's been difficult pretty much all of 2024.  Discouraging.

[sister13]

I’ll try some things and report back! @GeorginaBT 

[ather]

@GeorginaBT  I’m still getting the error. The only way I can get on is if I clear my cashe every time I log in. 

[RGbrown]

@GeorginaBT 

It logged me in automatically earlier today (around 1pm central iirc) and I was excited it might be fixed, but just now, I got stuck in the dreaded loop, eventually resolving at an error page. 

Mobile site, Android, chrome browser. Will try again late tonight after I get off work and update this if I have different results. 

ETA: 1135pm central, got the eternal loop again, so I moved over to sephora.com and logged in again from there   😕

[WinglessOne]

@GeorginaBT  Just tested via Safari on my iPad. First I logged out of BIC, then went to .com homepage and logged out of my Sephora account. Cleared Safari cache/history, closed and relaunched Safari, visited .com homepage and logged in. Went to BIC (used Community dropdown menu in top nav to visit BIC homepage) to make sure I was also logged in there (I was; no need to log in a second time). 

From BIC, I visited my BI Summary page and then checked my recent points activity. Where I used to have problems was trying to get back into BIC from any .com page. But today, I went from my BI Summary page to BIC homepage and was still logged in to BIC, hooray! 

I’ll try via Chrome later. Meanwhile, things look good via Safari. 👍 Thanks to you and the tech team for the update(s)! 

[SportyGirly125]

@GeorginaBT It has been the same for me. Although I didn’t have as many issues as others. 

[CynthieLu]

Awesome news! @GeorginaBT 

@heartsmyface I know you've been really effected by the sign in issues, I hope this helps 🙏