Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[SportyGirly125]

@CookieGirl1 That's odd.  It hasn't happened to me as of yet.

[TeamBIC]

@Buootiful @CookieGirl1 @SportyGirly125 Hi all! We've noted that it seems that email notifications are not completely consistent at this time - it seems like members are getting them for some tags and private messages, but not all. We will continue to work on improvements with our vendor partners and engineers.

Thank you again for your patience! 

[Buootiful]

Thank you so much! @TeamBIC ❤️

[CookieGirl1]

@TeamBIC thank you for all your hard work! I'm sure it's frustrating for you as well.

[SportyGirly125]

@TeamBIC Thank you. 

[TeamBIC]

@eshoe @tastelikewater @haleyvvvv @GG84 So happy to hear you are getting email notifications again! Thanks for reporting back. We will continue to work on improvements for consistent notifications - really appreciate all of your patience! 😊

[CookieGirl1]

@TeamBIC Thanks for working on the problem.  Its been so nice to actually receive email notifications again!!!!

[TeamBIC]

And actually, as a follow-up ... @eshoe @tastelikewater @haleyvvvv @GG84 - did you happen to receive an email notification for this reply we posted a few hours ago, and this one now? Just want to see if email notifications are consistent. 

[eshoe]

Yes, yes, yes @TeamBIC 👏🏼 Thank you so much!!!!! This really is so helpful😄

[GG84]

@TeamBIC 

Yes, I did! 💕

[haleyvvvv]

Yes, got an email about that notification and this one, @TeamBIC.

[eshoe]

@TeamBIC I received my first notification in almost a month today!!!!!

ETA: I am so embarrassed I did not say thank you ☺️ THANK YOU from the bottom of my BIC-lovin’ 💗!!!

[tastelikewater]

Oh happy day! Mine just started coming in too. Thank you @TeamBIC !

[haleyvvvv]

This is a mood, @eshoe!! I'm so happy to be getting email notifications again!! 🥳

Thank you, @TeamBIC!! 🙌

[eshoe]

It’s more happy dance than necessary, @haleyvvvv 😂 Who knew?!?!

[lmaster]

@eshoe this is too flipping cute!!! 😆 My feelings EXACTLY 🤣

[GG84]

@TeamBIC 

I’ve also started getting emails today. Someone plugged something back in! 

[SportyGirly125]

@TeamBIC Today I started to get notifications again but it wasn’t for every tag I was in. 

[Titian06]

@SportyGirly125 @Kim888 @TeamBIC - I also received a couple of email notifications this afternoon.  Thank you for continuing to work this issue!  👍

[CookieGirl1]

@Titian06 @Kim888 @SportyGirly125 @TeamBIC me too!  I got a couple of email notifications (which was actually kind of exciting, lol) but I just checked and it looks like the notifications petered out and I'm back to NOT getting them again.

[Kim888]

@SportyGirly125 @TeamBIC @I also started getting sporadic notifications emailed to me today 🙂