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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! Welcome to your new Community. Smiley Happy 

 

It’s an exciting day! We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.(Beta!)

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

UPDATE: 

We hear you on the sign on issue. We reported this bug weeks ago and haven't reached a solution so we're still investigating with our tech teams. 

 

For now, we want to collect as much information as possible to identify why this is happening so please follow these steps. 

 

  1. Clear your cookies and try to sign in
  2.  If you're still unable to sign in after clearing your cookies note your browser where you are experiencing issues
  3. Switch to a different browser / device (desktop, mobile web on tablet or phone, Sephora App)
  4. Please test different sign on methods and let us know your experience in detail
  5. Screenshot any errors
  6. If you cannot login on any browser, device and the app isn't working either we don't want to miss your feedback so please email your feedback to email community@sephora.com and include your username
  7. If you can take a video of the experience the team says it would be extremely helpful. If you're willing to take the time please email that to commuity.sephora.com and let us know your username 

 

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

 

 

 

Previous updates will be saved in the spoiler below:

Spoiler

UPDATE 8/23:

  • Live Community Chat is here! Visit the FAQs to learn how it works: https://community.sephora.com/t5/Customer-Support/Live-Community-Chat-FAQs/m-p/2928751
  • Q&A has been removed from product pages.
  • Reviews are temporarily down and will be back up tomorrow, 8/24.
  • We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes. 


UPDATE 8/21:

  • Third level replies are being fixed.
  • Threading order should be fixed for everyone but you must be signed in or you may still have problems.
  • We're fixing the app keyboard.
  • Recent photos will be coming back to the Conversations feed but we do not have timing.
  • On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities. 
  • You should also see some movement in your ranks soon

 

Re: Beauty Insider Community Feedback

Hi all - I wanted to share an update that we've identified a fix for the sign on issue. The fix will take some time to implement but should be fully fixed by the end of May. We appreciate your patience and help with identifying the issue.  

Re: Beauty Insider Community Feedback

Thank you for the update!

Re: Beauty Insider Community Feedback

Good to know!  I think a number of folks have gone on an unintentional hiatus because of the difficulties signing in.

Re: Beauty Insider Community Feedback

Awesome!!! Thanks so much @KatieBT Smiley Happy

Re: Beauty Insider Community Feedback

oh thank the gods!!

Re: Beauty Insider Community Feedback

I'm looking forward to it!  @KatieBT

Re: Beauty Insider Community Feedback

Hey @KatieBT, is there an update on the sign-in posting issues? It seems to have gotten worse for me in the last week.

Re: Beauty Insider Community Feedback

Co-signed! It'd be great to hear if there is a fix in the works. 

What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

similarly formatted boards allow posters this simple option. Is there a logical rationale behind Sephora's choice of forcing posters to participate in this beureaucratic jump through-hoops process involving the necessity of having to approach an 'authoritative' Mod with what may not be but certainly feels on some WHACKED-out level like a "Mother-May-I" dynamic with a power-play undercurrent? "I will hereby grant your wish to delete your post, but only I retain the ability, right, and means to execute such action." Doesn't make sense. Please enlighten.

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

Intro. to post AWOL/MIA::

What is the basis for not allowing us to edit/delete our own posts? It's not as if the technology doesn't exist, and it doesn't infringe on anyone ELSES right to free speech; we should have the right to the command of our own. Usually it's just to edit--adding more specific info re. a product for better or worse after time has passed; sometimes we accidentally post on a completely non-relevant board, etc. 

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

For better or worse, this particular forum is a very highly-walled garden... there are a lot of missing features and affordances, but there are also far fewer trolls, spammers, and general negative vibes (Play and CS groups aside 🙄) than most places. I've come to consider it a cost of doing business, so to speak.

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

Thanks for responding, fieldsofclover! I *kinda sorta* inferred that about "the wall," only I perceive the wall as a majestic and theatrical curtain a la the Wizard of Oz, excluding, OF COURSE, all literary  political allusions implying that the weak are power-hungry, and the powerful, corrupt.

 

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

@Anngelique Ah, I mean it in the walled-garden sense. I can't post any links here for you to read (a convenient illustration of this very structure) but if you do a web search for "internet walled garden" you'll find plenty of discussion of the pros and cons.

 

Like most other tools, I don't think there's anything inherently good or bad about this, but I do find BIC to be a mostly positive example. Sometimes it's annoying and inconvenient (I would spend an unhealthy amount of BI points for the ability to move off-topic threads into relevant groups, for one) but I'm willing to put up with those things because I'm still getting enough value for my time. 

 

More visibly active moderation comes with other baggage anyway, so I am glad the community team here is taking it slow even while some of their longer-term plans are becoming more apparent.

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

I appreciate your taking the time to 'tell it like it is'--in an adroitful if not strategically tactful manner. Well-played.

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

@Anngelique Don't hate the player, hate the game, right? 🤷

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

Hi @Anngelique, the inability to edit or delete may be a glitch or temporary.  I edit posts all the time. I did it this afternoon when I forgot to tag someone, in fact.  I see right now it's not an option, however.  Maybe site maintenance(?)

 

Am I crazy @fieldsofclover?  It's usually an available option, right? 

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

@RachFace2921: Please share with us, step-by-step, the process you use to edit and/or delete posts.

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

@RachFace2921 I think you can (used to be??) only able to delete a post by yourself if no one else had responded yet.

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

I've actually never deleted a post, so I'm not 100% sure of that was an option or not.  What you describe @skcfan seems logical though.

 

As for editing @Anngelique, if you click the three dots in the bottom right of your post, 'edit post' is usually an available option in the pop up menu.  I don't see it now, but used the feature earlier today.  It may just be temporary.  I've seen it disappear and reappear before.

 

I just tried again, and was able to edit this sentence into my reply 😃

Re: What is the basis for not allowing us the freedom to edit and/or delete our own posts? Obviously the technology exists; most sites with++

@Anngelique Both @RachFace2921 and @skcfan are correct. You can find the option to edit/delete by clicking on the three little dots in the bottom right corner of your posts. See screenshot below. Delete option is only available if no one has replied yet (I suspect this is a tech limitation on this platform...the board doesn’t know what to do with replies if the parent post is deleted so it just doesn’t let you). You can edit your posts anytime regardless whether others have replied. If you’re not seeing the options, maybe the site signed you out? I often have to refresh or re-sign in to get all my member options.

 

4D8D1B2D-DD95-4B74-82E0-33B5C4B9879A.jpeg

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