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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! Welcome to your new Community. Smiley Happy 

 

It’s an exciting day! We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.(Beta!)

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

UPDATE 8/23:

  • Live Community Chat is here! Visit the FAQs to learn how it works: https://community.sephora.com/t5/Customer-Support/Live-Community-Chat-FAQs/m-p/2928751
  • Q&A has been removed from product pages.
  • Reviews are temporarily down and will be back up tomorrow, 8/24.
  • We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes. 

 

Previous updates will be saved in the spoiler below:

Spoiler

UPDATE 8/21:

  • Third level replies are being fixed.
  • Threading order should be fixed for everyone but you must be signed in or you may still have problems.
  • We're fixing the app keyboard.
  • Recent photos will be coming back to the Conversations feed but we do not have timing.
  • On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities. 
  • You should also see some movement in your ranks soon

 

RE: Beauty Insider Community Feedback

“Read More” function doesn’t work. I can’t read anyone’s replies past 2 sentences.

Re: Beauty Insider Community Feedback

@KatieBT

Is there going to be any response to the list of threads I posted below on 10/10 (over a month ago) that should be showing up on the main feed but aren't? There are more...that was just a start...but I won't waste my time if Sephora won't even acknowledge the problem, much less work on it.

Re: Beauty Insider Community Feedback

Community support is showing up on the main feed page again!  Really, we don't need to see all the complaints and problems, we have enough in our lives. It also doesn't shed a very favorable light on Sephora if all the complaining is the first thing newcomers see on the main page. Please hide it again.

Re: Beauty Insider Community Feedback

So where should I post Beauty Insider feedback if not under the Beauty Insider Community Feedback thread? 

Re: Beauty Insider Community Feedback

@prettyinpa @Kim888 we agree 110%, this isn't a good look and not the content we want to see. We had fixed this issue in the past and it seems to have broken again. 

 

We've been working on the solution, please bear with us as we sort out what is causing this recurring issue. 

Re: Beauty Insider Community Feedback

@prettyinpa Agreed! It would be really nice if the customer service posts were removed from the main thread. 

RE: Beauty Insider Community Feedback

Following

Re: Beauty Insider Community Feedback

I see lots of comments here on technical issues in the last couple of weeks.  My shopping cart quietly removed my birthday gift, all three samples, and my awesome gift bag of samples. Pretty disappointing opening a box expecting some fun goodies and getting nothing at all, especially since I can't get my birthday gift now.  Sephora used to be the best but it has really gone downhill in the last couple of years.  Making VIBs pay for Flash shipping was a sign of things to come I guess- $45 now to get a gift with purchase that doesn't even contain deluxe samples??  Sadly I think this last website snafu put me over the edge; I now can get better promotions going straight to the manufacturer websites.  

Re: Beauty Insider Community Feedback

Ok so I'm having a few issues tonight. On Safari I can't sign in to BIC. I'm signed in on the regular site, as in, I can shop, but when I switch over to BIC I can't sign in. When I click sign in the page just refreshes. Because of this I switched to Chrome and now I can't heart. I don't get error messages like @lmi82 though, in fact nothing happens. I just wanted to post this while I have the opportunity, so if I go missing, I'm probably just lurking due to technical difficulties Smiley Happy

Re: Beauty Insider Community Feedback

Hi, @KatieBT. I've been having some problems with the website.

 

I have not been able to consistently heart post/threads for the past four days. The site has only let me give out a handful of hearts. Every other time I try to heart something, I receive this error message: "Sorry, unable to complete the action you requested."

An example from the Fall-Winter & Holiday 2017 Releases thread. The same thing happens everywhere.An example from the Fall-Winter & Holiday 2017 Releases thread. The same thing happens everywhere.

This is very frustrating because I'm used to giving out hearts like candy.

 

I also keep getting this error message (413 Request Entity Too Large) when browsing BIC. It mostly happens when trying to view or reply to the Ghost thread. 

Taken 10/25/17. Happened again earlier today.Taken 10/25/17. Happened again earlier today.

 

 

I also receive constant 400 Bad Request pages when trying to browse the Sephora website. 

Taken 10.25.17. Happened again earlier today.Taken 10.25.17. Happened again earlier today.

 

I have tried clearing my cache/cookies numerous times and it does not help. Is there anything that you can do on your end?

 

ETA: My browser is Chome and I use a PC laptop. 

 

Update 10/29: Was able to heart some posts in the Beauty Pet Peeves 2 thread and the Active Promo Codes #18 thread. Still, cannot do anything in the Ghost thread. All of the error messages above are still a problem. 

 

Update: 10/30: Still not able to heart anything or even click anything in the Ghost thread without receiving some kind of error message. Was able to heart two posts in The Llama Thread, but get the error message above everywhere else.

This is getting extremely ridiculous. 

Now, I'm getting the 413 Request Entity Too Large error message when trying to view The Llama Thread again...

The Llama Thread. Taken 10/30/17.The Llama Thread. Taken 10/30/17.

I will try clearing my cache/cookies again, but I already know that it isn't going to do anything... Smiley Sad

 

Update 10/31: It has been a week since I first posted this and nothing has changed. I can only heart a few posts in certain threads and I keep receiving error messages everywhere else. 

 

Update 11/1: We're now into the month of November and I am still having all of these problems

Re: Beauty Insider Community Feedback

@KatieBT  I'm also still having issues with the website...  I keep getting that same Bad Request message as posted above. It makes it hard to browse the site for shopping and updating the community on new products.  It is beyond frustrating! Especially now with the sale.

Re: Beauty Insider Community Feedback

same thing has been happening to me too!

Re: Beauty Insider Community Feedback

@lmi82 we're working on these issues! 

Re: Beauty Insider Community Feedback

I've noticed that I'm only getting half the emails for tags... I just happen to stumble on some of them Smiley Sad

@KatieBT

Re: Beauty Insider Community Feedback

@veronika23 are your notifications in the community also inconsistent? 

Re: Beauty Insider Community Feedback

@KatieBT  TBH I don't pay that much attention to them... but looking real quick some could be missing.  I think the red dot (telling me there's something new) hasn't been showing much but I know I've been tagged so I guess yeah there are some problems. I also often can't access the profile page. Thanks.

Re: Beauty Insider Community Feedback

I can't seem to heart posts since yesterday. Keep getting a message saying my action cannot be completed.

Re: Beauty Insider Community Feedback

is it possible to create a new group in the Sephora app? I’m interested in a group for Gluten-Free makeup, for fellow celiacs and gluten free makeup lovers.

I was recently diagnosed as celiac, meaning bye-bye gluten, bye-bye to all my favorite bready foods and beverages; but worst of all, bye-bye to all my favorite lip products. I’m currently rebuilding my makeup collection to be gluten-free. I know there are plenty of gluten-free makeup lovers out there and I was wondering if we could create a group to ease the challenge of finding gluten-free products. Especially for those of us new to the game.

Re: Beauty Insider Community Feedback

@AnaBanana095 You can start a new thread in the Ingredient Sticklers group. I think that would be a good place to start. Who knows, if it catches on people will see a need for a separate group Smiley Happy

Re: Beauty Insider Community Feedback

That’s a great idea! Thank you 😊

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