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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! Welcome to your new Community. Smiley Happy 

 

It’s an exciting day! We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.(Beta!)

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

UPDATE 8/23:

  • Live Community Chat is here! Visit the FAQs to learn how it works: https://community.sephora.com/t5/Customer-Support/Live-Community-Chat-FAQs/m-p/2928751
  • Q&A has been removed from product pages.
  • Reviews are temporarily down and will be back up tomorrow, 8/24.
  • We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes. 

 

Previous updates will be saved in the spoiler below:

Spoiler

UPDATE 8/21:

  • Third level replies are being fixed.
  • Threading order should be fixed for everyone but you must be signed in or you may still have problems.
  • We're fixing the app keyboard.
  • Recent photos will be coming back to the Conversations feed but we do not have timing.
  • On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities. 
  • You should also see some movement in your ranks soon

 

Re: Beauty Insider Community Feedback

One more thing...

 

I would really love it if we could have the option of hiding the Live Chat button. Why? Because it makes uploading photos a complete pain. When you are inserting a picture, the Live Chat button completely covers the "DONE" button. The only way to work around that is to zoom out by 80% (sometimes 90% if I'm very careful about where I click). Note: I'm using a PC laptop and Chrome browser.

 

Normal webpage. See how the Live Chat is in the way? If I try to add a photo, I will end up opening the Live Chat instead.Normal webpage. See how the Live Chat is in the way? If I try to add a photo, I will end up opening the Live Chat instead.Zoomed out 80%. Live chat is out of the way and I can finally upload my photo.Zoomed out 80%. Live chat is out of the way and I can finally upload my photo.

@KatieBT @candacebt @ShiraBT

 

Also, I hope that you all have been receiving tag notifications. If not, then that's another thing that needs to be fixed... 

Re: Beauty Insider Community Feedback

Ugh @lmi82 this started happening to me too! It drives me bananas! I couldn't even find a workaround and just don't post as many things as I want😔 I think it mostly happens when I use Chrome on my MacBook.

Re: Beauty Insider Community Feedback

There is a lot of recent feedback on this thread, and it is pretty disheartening that there has been no response from any of the mods tagged. At the very least, you could acknowledge what people have been posting.  

 

If this thread is not checked anymore, can you please tell us where to submit our site feedback? 

 

Thanks.

 

@KatieBT @candacebt @ShiraBT

Re: Beauty Insider Community Feedback

@KatieBT Hello! Any update on why some threads STILL don't show up on the main feed even if they've been recently posted in? And pushing @RGbrown's suggestion that the number of responses to a thread show up in the results when searching, that would be a huge help in figuring out which thread is the active/main thread.

 

Re: Beauty Insider Community Feedback

Also, is anything going to be done about users who create weird religious posts?

 

This is a beauty forum, not a prayer group.

 

Thanks.

 

@KatieBT @candacebt @ShiraBT

Re: Beauty Insider Community Feedback

thank god someone mentioned this Smiley Very Happy

Re: Beauty Insider Community Feedback

@KatieBT@candacebt@ShiraBT   why are some threads still not showing on the main feed and why aren't we getting any updates? I saw a deal on the Sephora website this morning and posted in 3 threads... NONE of them showing up on the main feed. Finally I posted in a 4th knowing that one is on the main feed. So what's the point of sharing this info if no ones sees it?  Sephora doesn't want to make money now? Why aren't we getting any types of updates anymore? Why are we being ignored? This is truly frustrating. It doesn't feel like a community at all and I have to agree with the girls below... BIC has become a spam community full of influencer posts.

Re: Beauty Insider Community Feedback

Hello Sephora mods!

I'm writing to see if there is an opportunity to create functionality that allows users to post Influenster related threads in a central location (a custom group).

The creation of a customized group would allow users to post their threads and any subsequent discussion in a centralized location. It would also give users the ability to subscribe to or filter out this group based on their group preferences.

Thank you for your time. 

Re: Beauty Insider Community Feedback

Is something going to be done about these influenster posts? Oh, and the Armani Beauty complimentary sample ones, too. They are basically spam and bring absolutely nothing to this community. These people should be writing reviews instead of creating all of these threads.    

 

Also, I would love to hear if you saw and/or are doing anything with the feedback below about the duplicate thread names. That is a major problem as well. 

 

Thanks.

 

@candacebt @KatieBT @ShiraBT

Re: Beauty Insider Community Feedback

Are you guys still working on improving the functionality of this? It's still really hard to find relevant threads here - I scroll through looking for something specific that's updated a lot (e.g. active promo codes thread) but all I see, on every single page and multiple times on every page, are the same questions about oily skin and dry hair posted over and over, a million new threads on Fenty Beauty, spam posts where all someone's posting is "hi" or admitting they're posting something just to improve their ranking or talking about some random personal problem. I'm sick of having to weed through all of the junk posts just to find something with actual substance. I don't remember seeing anywhere near this many spammy, non substantive posts on the last iteration of the forum. I don't know if the layout is confusing people or if there is less moderation than before or what, but it's extremely annoying to see the same junk posted over and over and over especially when it makes it hard to find threads that are actually useful.

RE: Beauty Insider Community Feedback

Hi all! I'm back and griping again. (Yay!!!) But seriously, can anyone explain the change in mobile reviews? They're much less user-friendly. All the usernames of the people who wrote them are gone. So if you liked a review they wrote you can't click on it and follow them around the site and get ideas of other products you want to try. Randomly someone who has a BIC profile will sometimes show up - but mine doesn't. I love writing reviews for the products I buy but I don't like doing it in the dark. Is Sephora planning on changing this? I'd also prefer to set the default display at "most recent" and keep that preference as permanent. Here are a couple of examples where no name or just one author name appears. (None of these are mine - just stuff I was looking at. Thanks.

Re: Beauty Insider Community Feedback

@KatieBT@candacebt@ShiraBT

 

I'd like to know what is being done about duplicate thread names? I keep seeing threads pop up that have the same names as others and most of the time they aren't even about the same subject. It makes it hard to find the ACTUAL thread in that chaos. If people who are used to the community can't even find the proper threads using the search how can new comers figure this out? Also what is being done about people posting the exact same thread in 4-5 different groups? How come there is no organization??? It feels like a free for all chat from the 1990's. People just posting in the void... no more community. Smiley Sad

Re: Beauty Insider Community Feedback

@veronika23 Nothing is being done about this problem. Scroll down the first page of this thread and you'll see countless posts where multiple mods are tagged and there isn't a single reply to anyone's inquiry or concern.

 

There's your answer. 

RE: Re: Beauty Insider Community Feedback

They. Could. Not. Care. Less.

Re: Beauty Insider Community Feedback

My feedback is not directly related to BIC but to the Sephora online shopping user experience...

  • We should be able to zoom in or get a closer look at the pictures uploaded by users when they review products. You could implement a "pop-up" box when you click on the uploaded pictures. (similar to when you click on the Quick Look function when you hover your cursor on a product).
  • I miss the old Q&A system on a product page. I feel like bringing back the Q&A page for each product would reduce the amount of redundant threads on BIC.
  • My current online shopping experience feels too bland and boring. I just dislike the whole black and white everything theme. I understand that you might be going for a minimalistic approach but minimalism doesn't have to mean minimal colors. For example, I think the stars on the product reviews page should be red. 
  • Certain graphics on the website is a little pixelated probably because of the image compression process. I think the graphics are saved as .jpeg file instead of .png file? (Example: the graphic for the "Get 50 points by completing your community profile" is not of HD quality)
  • The Sephora website on Safari browser is still pretty buggy. I cannot rate other people's reviews while I'm on the Safari browser. 

Sorry if I'm nitpicky. I just feel like my shopping at Sephora has gone way down after the site change and the change from BeautyTalk to Beauty Insider Community.

Re: Beauty Insider Community Feedback

Is there an easy way to see Followers and Following? I can see the numbers on my profile page but can't click on them. 

RE: Re: Beauty Insider Community Feedback

Great point! I'm currently following one person but I never clicked on anyone's profile to follow them to begin with so I'm wondering who that person is? Would love an explanation of how this following thing works!

Re: Beauty Insider Community Feedback

It would be great if you can click on username in the Live Chat and go directly to their page. This would make it easy to follow them and see their profile to give better, more informed advice based on their description.

 

Re: Beauty Insider Community Feedback

@KatieBT@candacebt@ShiraBT

Can you please have the number of responses a thread has received added to search results? It would make it soooo much easier for someone searching say "Fenty" to see which thread is most popular based on the number of responses the main thread has vs the other forty eight thousand one-or-two-post threads.

 

Also, can we please get an update on when the feed will be fixed to display "everything minus cs" instead of the current "not much of anything, and certainly not the majority of the old popular threads"?

Re: Beauty Insider Community Feedback

@KatieBT It looks like The Question Thread is no longer showing up on the main feed. We like having this one visual to cut down on the high number of new threads. Is there a way it can be restored? Please?

 

https://community.sephora.com/t5/Insiders/The-Question-Thread-2-0/m-p/2862786#M96580

 

ETA: Neither is Random Thoughts.

 

https://community.sephora.com/t5/Beauty-Confidential/RANDOM-THOUGHTS-BEAUTY-PART-DEUX/m-p/2461692#M1...

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