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200,896 Posts
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yep, same here, the ups in my area are"investigating" the...
yep, same here, the ups in my area are"investigating" the packages
whereabouts.... yeah right...
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Re: yep, same here, the ups in my area are"investigating" the...
Hi @lmaster @Moni87 @hutch12 @CocoandChinos, I am sorry to hear this
about your packages. If you are still experiencing issues please send me
a PM with your order numbers so that I can look into this further for
you! Best, Zakiya
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Re: yep, same here, the ups in my area are"investigating" the...
And for it to be still happening to others with that particular skincare
set is too coincidental. Its got to be something fishy going on with
whoever has contact at that point with these limited editi...
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Re: yep, same here, the ups in my area are"investigating" the...
Thank you but eventually the order was fully refunded to me because UPS
said they never received the items, they said it has scanned as coming
out of the warehouse & getting on a trailer to head to th...
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Order status
I submitted my order on 12/1 and it's still in progress. I understand it
hasn't been a long time yet but my VIB purchase was cancelled without
any warning or notification from Sephora. I just want to make sure it
doesn't happen again..
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Re: Order status
Hi @szhang16, I am sorry to hear this! We are experiencing some
processing delays due to high volume. If you have not been assisted with
this please send me a PM with your order number for further assistance.
Best, Zakiya
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BI 100
Hello, I recently received my order and wanted to redeem two products. I
only received one. I had ordered a Beauty Blender Cleanser and didn't
receive it. I also didn't get a notice that my order was ...
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Re: BI 100
Hi @Els12, I am sorry to hear this! If you have not been assisted with
this please send me a PM with your order number. Thanks! Best, Zakiya
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Unsuccessful Authorization Order
My order status was an unsuccessful authorization. Anyway, I have been
using the same credit card. Can someone please help me clarify this
situation please? Thank you
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I will send you a PM for further assistance. Best, Zakiya
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Missing item in order
Hi, I got my package delivered today but it is missing one order, which
is sephora collection lipstick set. I tried to reach customer care but
no success. Can anyone help me with it @Qsephora
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Re: Missing item in order
Hi @Anonymous, I am sorry to hear that there was an item missing from
your order. If you have not been assisted with this, please send me a PM
with your order number. Best, Zakiya
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Every time I redeem my points on Sephora I dont get what I ordered!
I redeemed the NARS set for 500 points that was supposed to include -1
orgasm blush -1 laguna bronzer -1 lipstick -1 primer But instead I got 2
orgasm blushes that came with no box, there was glitter ...
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Re: Every time I redeem my points on Sephora I dont get what I ordered!
Hi @mermaid0660, I am sorry to hear this! If you have not been assisted
with this please send me a PM with your order number so that I can look
into this further for you. Best, Zakiya
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Chat with customer service until they get it right!
Chat with customer service until they get it right!
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returning pat mcgrath
I bought the limited edition pat McGrath skin show liquilust kit. I am
not happy with the way one of the colours looks on me and I want to
return it. Even though the sequins are gone and the packet is open I can
still return it right?
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1 Reply
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Re: returning pat mcgrath
Hi @MahakMo, If you purchased the item in store I suggest that you reach
out to your local Sephora store to see if they can further assist you
with returning or exchanging the item. Make sure that you...
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Received wrong order
I received a wrong order, products inside the shipping box are not what
I ordered… what should I do? I used my discount core and redeem my
points … how can I get my products… refund and points back… thanks for
help
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Re: Received wrong order
Hi @PeilinY, I am sorry to hear that you did not receive the correct
order. If you have not been assisted with this already, please send me a
PM for further assistance. Best, Zakiya
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Beauty reward on cancelled order
I tried using my $25 beauty reward on an online purchase this weekend
and after looking at my account it says that order was cancelled due to
unsuccessful authorization. I am not sure why this order w...
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1 Reply
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Re: Beauty reward on cancelled order
Hi @Susie463, I am sorry to hear that your order was cancelled. For
further assistance with replacing your order and receiving your
promotion I suggest that you contact us at 1-877-SEPHORA. Best, Zakiya
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SR Good Genes fail
I bought the $100 bottle during VIB. Used it 4 times and skin broke out
badly. Can I return it without the box?
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Re: SR Good Genes fail
Hi @TreyM, I am so sorry to hear this. If you purchased the item in
store, I suggest that you reach out to the store where you purchased the
item to see if they can assist you further with returning o...
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Unhappy with online orders recently
Hi, I have not been happy with my recent online orders. One of my orders
took over two weeks to come. Granted that was during the BI/VIB sale
however it was way more delayed than it said it would be. ...
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Re: Unhappy with online orders recently
Hi @Anonymous, I am sorry to hear this! If have not been assisted with
this please send me a PM so that I can further assist you. Best, Zakiya
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I was charged 2X
Hello,Yesturday I placed an order, and I accidentally ordered two orders
of FRESH. I only wanted one order. I haven't yet received my
confirmation number. If I would, I would send it to you to see wha...
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Re: I was charged 2X
Hi @Breesant, I am sorry to hear this! I will send you a PM for
assistance. Best, Zakiya
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THANK YOU ROUGE LINE!!!
I’ve been ordering with the same card and address for years. For some
reason, it switched my delivery address to an old one. I called the
Rouge line for the first time and they tracked down my package...
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Beauty Insider 2017 Reward
so, a week or so back you guys were featuring the easy on the eyes
sephora pallet as one of the bazaar rewards. you guys were sold out and
now no longer feature it as a reward but at the time i found ...
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Re: Beauty Insider 2017 Reward
Hi @kieora No, the 750+ point rewards are only available online. Sorry
for the confusion!
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RE: Beauty Insider 2017 Reward
No you can't @kieora. Rewards are offered on a first come first served
basis. Definitely act quick if you see a reward you are interested in.
And if you're in store and the rewards are out of stock, a...
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MISSING/LOST PACKAGE?
I placed an order with sephora on nov 10 and on dec 1 i finally got the
notice that the package had been delivered but when i went outside there
was nothing there? I was home at the time that the pack...
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Re: MISSING/LOST PACKAGE?
Hi @joann1995 I'm so sorry to hear that you didn't receive your order. I
see you have now been assisted with this by phone.
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Re: MISSING/LOST PACKAGE?
i was told i would get store credit but i dont see anything on my online
account?
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Order in Progress; Out of Stock
Hi, my question is that I ordered some items online and they went
through. My order says pending. But one of the items (Stila Eyeshadow
Set) that is still pending says out of stock. Does this mean I w...
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Re: Order in Progress; Out of Stock
Hi @strangeflower, If you were able to successfully place your order
while the items were in stock, then they are reserved for your order. If
for any reason a modification does need to be made to your...
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RE: Order in Progress; Out of Stock
You might get refunded because it went out of stock before your order.
It takes a few days for them to send u an email. I think the same thing
happened to me.
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Re: RE: Order in Progress; Out of Stock
Very frustrating, but I understand this time of year is hectic. I also
received an email that a lipstick I ordered went out of stock. The email
was sent about a week after I ordered and I was refunded...
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Missing Item
I was super excited to receive my Sephora package yesterday, but when I
opened it I was missing one of my lipsticks (Vampira by Kat Von D).. the
package seemed to be already tampered with. What can I do??
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