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Post in Customer Support
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TreyM
NEWCOMER V Rouge
‎12-04-2017 08:43 PM
‎12-04-2017 08:43 PM

SR Good Genes fail

I bought the $100 bottle during VIB. Used it 4 times and skin broke out badly. Can I return it without the box?
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ZakiyaBT
ALUM II Insider
‎12-12-2017 10:23 AM
‎12-12-2017 10:23 AM

Re: SR Good Genes fail

Hi @TreyM,

 

I am so sorry to hear this. If you purchased the item in store, I suggest that you reach out to the store where you purchased the item to see if they can assist you further with returning or exchanging the item. If you purchased it online, please send me a PM with your order number so that I can look into this further for you.

 

Best,

Zakiya

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