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200,890 Posts
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Refund
Hi, on November 27 I went to Sephora store to return a item and they
told me they refund the money to my depit card is been 11 days and I
haven’t seen my refund. How much longer is going to take to see my
refund back in my account. 😞
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Re: Refund
Hello @Anonymous, We're so sorry to see this. Unfortunately, we are
unable to look into in-store purchases and returns on your behalf. We do
recommend reaching out to the store location directly to in...
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Missing product
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RE: Missing product
I'd recommend calling Sephora at 1(877)SEPHORA for immediate assistance
regarding your missing product @Emilyun.
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didn’t receive my samples???
i recently received an order i placed and inside i didn’t receive any of
my samples, what can i do??
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Re: didn’t receive my samples???
Hello @clarkflowerzzz , So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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Didn’t Receive My 3 Samples!
I Made My 5 Th Purchase & Didn’t Recieve Any of my Samples. This is only
negative I see from Sephora. 😔
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Rouge error
I just recently became rouge level on my account & when I try and add
2017Reward it gives me error must be logged onto rouge account and
purchase $50 worth of merchandise to qualify. One time use only...
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RE: Rouge error
Did you already use the promo as a vib either in store or online
@Kbigham ? You can only use it once even if your status has changed.
Also gift cards and custom sets are excluded.
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Rewards Bazaar
I placed an order on the 2nd of December, and I have been saving my
points, so I could get something nice in the 1000pts and up. Well, of
course they are always gone before you can ever get them. Ther...
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Re: Rewards Bazaar
Hi @Rhonii I'm sorry to hear that happened! I will look into this for
you and send you a message with more information.
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Re: Rewards Bazaar
Hi Keelybt, I thank you so much. I was expecting this, but your help is
so greatly appreciated. I was really disappointed when they took them
from my order, but then had them still available the same day? Thanks
again for your time.
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why is my Sephora account locked?
my account is locked when I tried to sign in 😞 but I need to order
something asap, please help!
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Re: why is my Sephora account locked?
Hi @byawm I can see that you have now been able to access your account
and please send me a PM if I can assist you with anything else. Regards,
Megan
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@byaw did you enter the wrong password multiple times? Tr...
@byaw did you enter the wrong password multiple times? Try resetting
your password.
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Free samples missing
I recently made a $50+ order so it qualified for free shipping, and I
added on a sample bag promo (metime code) plus three separate free
samples. I received everything in my order and the sample bag, ...
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RE: Free samples missing
Maybe getting through with the MOD will help and they'll give them. But
unfortunately their online policy states they're not responsible for
samples.
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RE: Free samples missing
This just happened to me too 😞 I PM’d a mod on here. Hopefully they can
help us out because this seems to be happening to a lot of people.
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Re: RE: Free samples missing
Awww that sucks but at least it's not just me. I really hope this gets
fixed soon!
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RE: Re: RE: Free samples missing
Me too! I like ordering online for the convenience and samples, but my
last order didn’t include an item I purchased, or any of the samples I
selected. And this time I didn’t get any samples at all.. it’s
frustrating.
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Lost Package
I ordered a pretty pricey palette. I usually order online atleast twice
a week. And never has anything come up missing . This one says delivered
but it’s not there or at any of my neighbors. What do I do?
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Re: Lost Package
Hi @ThePhantom, I'm so sorry to hear about this and am sending you a
private message to help. All my best, Megan
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RE: Lost Package
That happened to me too. So it’s my first time ordering online.. i
received a text that my package has been delivered to my doorstep. When
i checked nothing is outside my door. I doubled check the ema...
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Promo
I never received an email for the most recent promo of $20 off any
purchase of $50 or more for VIB members.
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RE: Promo
For an online purchase, you can use the code 2017REWARD @Patricia290. If
you want to purchase something in-stores, call Sephora at 1(877)SEPHORA
immediately so they can send you a code. I also heard t...
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Order
Hello, I placed an order on Nov 21 and another on Nov 22. I got the
shipping email but nothing since. What’s going on??
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seems to be something that happened on that date, because...
seems to be something that happened on that date, because I also placed
an order on the 21 along with several others who packages are MIA
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RE: Order
The same thing happened to me. I placed order on 21st, it said it
shipped on 24th and then scanned going to a UPS facility on 27th but
nothing updated since and no package yet... hmmm
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Re: RE: Order
Mmm seems like our packages are somewhere together. I received my other
orders placed after those. Haven’t heard anything.
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Re: RE: Order
Same for me. I placed an order on 11/23, on 11/24 the billing info was
received then on 11/27 the package was in transit to a UPS facility and
I have heard nothing since. I was happy to see they were ...
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yep, same here, the ups in my area are"investigating" the...
yep, same here, the ups in my area are"investigating" the packages
whereabouts.... yeah right...
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Re: yep, same here, the ups in my area are"investigating" the...
Hi @lmaster @Moni87 @hutch12 @CocoandChinos, I am sorry to hear this
about your packages. If you are still experiencing issues please send me
a PM with your order numbers so that I can look into this further for
you! Best, Zakiya
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Re: yep, same here, the ups in my area are"investigating" the...
And for it to be still happening to others with that particular skincare
set is too coincidental. Its got to be something fishy going on with
whoever has contact at that point with these limited editi...
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Re: yep, same here, the ups in my area are"investigating" the...
Thank you but eventually the order was fully refunded to me because UPS
said they never received the items, they said it has scanned as coming
out of the warehouse & getting on a trailer to head to th...
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Order status
I submitted my order on 12/1 and it's still in progress. I understand it
hasn't been a long time yet but my VIB purchase was cancelled without
any warning or notification from Sephora. I just want to make sure it
doesn't happen again..
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Re: Order status
Hi @szhang16, I am sorry to hear this! We are experiencing some
processing delays due to high volume. If you have not been assisted with
this please send me a PM with your order number for further assistance.
Best, Zakiya
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