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Post in Customer Support
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I was charged 2X

Hello,Yesturday I placed an order, and I accidentally ordered two orders of FRESH. I only wanted one order. I haven't yet received my confirmation number. If I would, I would send it to you to see what is happening. But how would I delete one order? Also when would I be getting my confirmation number, or tracking number? When I placed myorder at the Sephora app, it didn't send me an email or anything. I justchecked my bank app to see if I was charged, and I was charged $63.00 2xfor both of the products that I bought from Sephora. But I only meant to buy one order. The iteams that I purchased were Fresh body care bestie, and Philosophy pure grace foaming bath shower gel, and if I spent more than $25 dollars you get a free product. The product that I picked for both of my orders were Fresh Sugar Face Polish with the coupon25DELIGHTS. The 3 free samples were.. the Philosophy Purity made simple,Bulgari Eau Parfumee, and Giorgio Armani Beauty Si Eau de Parfum. If you can please help me why I haven't received my tracking number or confirmation can you please send it to me? And can I cancel one order? Because I ordered two order by mistake and I only meant to buy one. 

Re: I was charged 2X

Hi @Breesant,

 

I am sorry to hear this! I will send you a PM for assistance.

 

Best,

Zakiya

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