Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,501 Posts
Post | Hearts | Replies |
|---|---|---|
|
RE: I’m not receiving emails from Sephora
Yikes, I’m experiencing this too 😕 I hope whatever it is gets fixed
soon!
0
0
| 0 Hearts |
0 Replies
|
|
Re: I’m not receiving emails from Sephora
Hello @paulinaba97, Sorry about this. I've refreshed your email
subscription status so that you will remain up to date on all current
promos! Cheers, Richard
0
2
| 0 Hearts |
2 Replies
|
|
Re: I’m not receiving emails from Sephora
Me too! In fact my whole account is gone (able to be accessed by phone
number in store) but can't log in or receive emails so I've had to
create a new account AND I'm missing out on the current $15 off $50
promo - please fix this and send the promo
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
0 Replies
| |
|
Missing samples! Unbelievable...
I didn't receive the 3 free samples I picked during check out. I figured
they went out of stock seeing as it's holiday season and all, but just
in case decided to check my account. My original sample ...
1
0
| 1 Hearts |
0 Replies
|
|
Peach fuzz on face
How do I make my foundation go on smoothly without it looking really
gross with my peach fuzz and hair on my face.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
First Order
Hello! I received my first order from Sephora, I was impressed with the
early delivery, however I was disappointed with the size of my products.
Everything I ordered, almost, was miniature in size and...
0
1
| 0 Hearts |
1 Reply
|
|
RE: First Order
Everything is small unfortunately:( but the 50 points add up quickly 🙂
I hope this helps
0
0
| 0 Hearts |
0 Replies
|
|
Disappointed that I did not get my sample!!!!
Hi there,Not sure if anyone else has had this issue but when I placed my
last order I was missing one sample....I know for a fact I picked it. It
was there when I cashed out but when I went back to lo...
0
0
| 0 Hearts |
0 Replies
|
|
How to change my birthday on Sephora
Hello, I was wondering if I could change my birthday to December 12,
1995 (my real birthday) because when I had initially signed up, I put in
a random birthday date.Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: How to change my birthday on Sephora
Hi Margaret242, I just updated your bday on your account! You may need
to log in and out of your account in order to view the change:)
0
0
| 0 Hearts |
0 Replies
|
|
20% OFF Code
Did anyone receive a 20% off code? It appeared on my app and disappeared
when I tried to locate it.
0
1
| 0 Hearts |
1 Reply
|
|
RE: 20% OFF Code
The 20% promo already passed @Asiles. The current promo is the VIB card
that should have been emailed to you. For info regarding the reward
card, please refer to this link: https://community.sephora.c...
0
0
| 0 Hearts |
0 Replies
|
|
Order still not shipped?
Hey,I placed an order on November 24th. The order mentions that it will
be Standard three-day shipping, so I expected the order to have a
tracking number after three working days. However, even now th...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order still not shipped?
Hello @consultingcat , So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Order inquiry
Hello, First off, i️’ waited three weeks for my order to SIHIP to me,
which is ridiculous. Secondly, you guys ommited to send me my the laura
mercies setting powder and cancelled it from my order, cla...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order inquiry
Hello @badabrie , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
editing Sephora play?
I'm unable to set preferences for my play box and anytime I click on
Sephora play while I'm logged in it just comes up with the sign up page?
I really don't know what to do. I've logged out logged bac...
0
1
| 0 Hearts |
1 Reply
|
|
Re: editing Sephora play?
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
My order never arrived
I made an order earlier this week. The status says that it was delivered
to my front door, but there is no package anywhere. My address is
accurate. I don’t understand why it didn’t arrive.
0
2
| 0 Hearts |
2 Replies
|
|
Re: My order never arrived
Hello @kicialala , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Re: My order never arrived
Same thing happened to me (except I placed my order mid-November). It
actually says it was delivered yesterday, but never got it. I got two
other packages (one from Amazon and one from e.l.f)) that da...
0
0
| 0 Hearts |
0 Replies
|
|
QUESTION!!
HelloOn black Friday I placed an order for Tarte limited edition , and I
forgot to pick my 3 free samples, my question is if you guys send them
anyway ?I hope you do!! or if you can send extra ones wi...
0
1
| 0 Hearts |
1 Reply
|
|
Re: QUESTION!!
Hello @Gelly33, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Link my Sephora beauty insider card with my account
I am a rouge member but my online account has 0 point. I need help
linking my card with my online account. Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Link my Sephora beauty insider card with my account
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Welcome to VIB order
I just received my welcome to VIB order and the sample bag that I had
requested was not included. I understand if it was out of stock, but it
should’ve been substituted. The sample bags or deluxe size...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Welcome to VIB order
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Points not showing up
Hi I made a purchase on 11/25 for around $77 but I do not see the points
added to my account yet. I gave my email address at checkout in the
store. What can I provide so that it shows up? Or maybe the...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points not showing up
Hello @cateye4life , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: my order status
Hello @micchan , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Wrong products and receipt
I received my order 5 days ago, but the things and receipt inside the
box are mine. Does this happen to someone else before?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Wrong products and receipt
Hello @JessieTTT, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Do you mean they aren't yours? I would definitely call cu...
Do you mean they aren't yours? I would definitely call customer service
ASAP.
0
0
| 0 Hearts |
0 Replies
|
|
Pending orders, items out of stock.
Ordered the Anastasia Beverly Hills Moonchild Glow Kit today. When I
looked at the order confirmation email shortly after, it said that the
glow kit was "out of stock"? Does this mean it had been out ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Pending orders, items out of stock.
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Reward a promo?
why is the new reward a promo code now instead of gift card!? Was
looking forward to using a promo. Code for a holiday bag 😭
0
1
| 0 Hearts |
1 Reply
|
|
Re: Reward a promo?
Hello @hbcheng, We sincerely apologize for the change in how your
Holiday promotion is redeemed. We will share you feedback with the
appropriate contacts to include in future discussions! Thank you!
Richard
0
0
| 0 Hearts |
0 Replies
|
