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Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
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WRONG # OF POINTS
I found out that there are more than 700 points in my VIB card when I buy in a shop but I found that I only have 100 points online.
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how do you get the right points because on this it says i...
how do you get the right points because on this it says i have 0 but at the store it say i have some?
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Keep getting canceled and no customer service response!
So I was a play member for about 7 months and loved it! I have 13 beauty boxes and I am a make up artist. Well, I recently moved and since I updated my subscription it cancels me about 1-2 days later....
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Re: Keep getting canceled and no customer service response!
Hi @Mylovemadelynn, This sounds very frustrating and I'm sorry to hear about your experience. I am sending you a private message right now to assist. All my best, Megan
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when you return an online product do you have to return the samples and the point redemption products as well?
I got the saint/sinner travel packs and I wanna return them so I can get the lipstick/perfume duo instead. Do I return the three samples, promo redemption and point redemption products with it or can I keep those?
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Re: when you return an online product do you have to return the samples and the point redemption products as well?
Hi @princcessbeauty, @quspork is right. The samples, promotional deluxe sample and point rewards are yours to keep. Please PM if I can assist you with anything else. All my best, Megan
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No, you do not have to return the other items!
No, you do not have to return the other items!
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Canceled my entire order for nothing?
I got a notice saying my entire order was canceled because one item was "out of stock"; I go to the website and the item still seems to be available for purchase, no out of stock warning in sight. My ...
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Re: Canceled my entire order for nothing?
Update: Tried to purchase different items, with a different birthday gift, and I can't even place the order because it says one or more things are "out of stock".
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Friends & Family code
Hello everyone! I feel annoying even asking this, however I figured I might as well! I had a couple people add me to their f&f distribution list, however I have not received any emails yet with my cod...
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Re: Friends & Family code
Please, I need a code, 🙏🙏🙏I will be very very grateful. Someone here could help me?? Thanks a lot.
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RE: Friends & Family code
I wish I had someone to send me the email 🙁☹️
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RE: Friends & Family code
I thought I was added as well but maybe not lol. Idk. :/
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Re: Friends & Family code
Hi @sabrinas, I will send you a private message to help! All my best, Megan
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Re: Friends & Family code
I also have not received a code. I reached out to the employee that was supposed to add my email to the distribution, but I haven't heard back yet. I really want to shop during this event too. I have been waiting so long to buy the Foreo!
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Re: Friends & Family code
Could you help me to get The F&F code???? I need it......🙏Pleaseeeeethanks a lot
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Re: Friends & Family code
Hi Megan,Same issue, I haven't got any. Could you please help?Thank you!
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Re: Friends & Family code
  Can I have code, please?
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Re: Friends & Family code
Same issue. Are the emails going out in waves?
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Re: Friends & Family code
Same here. I haven't gotten a thing, and it's driving me crazy!
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Re: Friends & Family code
I had the same issue. Have the emails gone out? 
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What is this f&f code? Is this different than the Novembe...
What is this f&f code? Is this different than the November sale?
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20%
When is this year's 20% off for VIB Rouge?
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Re: 20%
Hi @Chezam, We usually have a discount promotion in the fall/winter time for our Rouge clients. Exact dates have not yet been announced so I recommend staying tuned! All my best, Megan
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3 Sample Picks
I’m super bummed!!! I picked 3 and only got 2 and ones I didn’t even select or could use! I usually love the samples even if they aren’t what I picked! This is one of the fun reasons to buy online and...
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Re: 3 Sample Picks
I just received my package with no samples as well. It's been hit or miss with the samples on most of my recent orders. I'm disappointed as I really wanted to try the samples this time.
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Re: 3 Sample Picks
Hello @HeyHey817,   I will PM you shortly to assist.   Cheers,   Richard
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Lost points and t3 curler set in mail, no tracking number
I lost points or they are not showing up when I ordered the t3 curling iron set and it said order submitted or successful but I never got a confirmation email or tracking number so now I have lost mon...
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RE: Lost points and t3 curler set in mail, no tracking number
Call Sephora Customer Service & they will take care of you right away! I've had to call them & they are great at fixing problems. Once in a while when I have ordered on-line, it's taken several days b...
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Friends & Family 2017
Hello, I am a rouge member and loyal customer of Sephora, is there a way to get the friends and family code? I have not received the email. Thank you
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Re: Friends & Family 2017
Hello @JULESMAR @Cristinareguera @star180, The Employee Appreciation discount is a chance for our employees to extend their discount to their families and personal networks, as thank you for their har...
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Re: Friends & Family 2017
I want one too.
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Re: Friends & Family 2017
Please, for me too, I need one 🙏
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Order pending
Hello, I was told by email my order had been modified today, and is now showing as pending status, with no option to change any information. I don't know what was modified, or how to cancel the order
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Re: Order pending
Hello @cmccorm22,   I will PM you shortly to assist.   Richard
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Sephora Play October 2017
Hi,I am verrrryyyy much interested in this(October 17)month's play box. Can i subscribe for it now ?
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VIB STATUS
how does it work with the VIB STATUS? Do you lose your number of points after December thirty first? Let me know!!
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Re: VIB STATUS
Hello @2Y05, You're VIB status will continue for the rest of the year, and all of 2018. At the start of 2018, your annual spend will reset, and you will need to spend an addition an $350 to maintain V...
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