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Missing Items!
Please help! I recently ordered two orders which showed that it was shipped together. I got the package today but two items were missing. They add up to about $150 and are on separate orders. Can some...
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Did not receive my samples!!!
I recently made two purchases. In purchase I only got one sample that I did not ask for. In the second purchase I didn't get any samples. How can I get my samples? Can I get my samples? Why does this keep happening? Please respond.
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Didn't Receive My Free Samples
I placed an online order about a week ago and added three free samples plus the TESTIT promo. While I noticed one of the free samples didn't show up when I placed my order, it was too late to go back ...
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$20 off $100 for VIB Rouge
Hi -- I never received the actual $20 off VIB Rouge coupon in my email and was unable to purchase in-store today without physically having a coupon (I didn't know I needed it since I had just gotten a...
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random changes to my orders, missing samples again
i had made two different orders online and for some reason they were sent as one with only one set of samples, outrageous to make changes after the purchase without noticing the customer, if i go to t...
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VIB NOT SHOWING UP ON ONLINE ACCOUNT
I recently became VIB when I went shopping to my local sephora, but my VIB status isn't showing up on my online account, online account says I'm still a beauty insider.. HELP PLEASE!!
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order cancellation
HiI would like to cancel the order that I made few minutes ago.I just found that it was totally invalid address and I couldn't find any cancel button on the order page.It is in progress now.I don't un...
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Gift Card Missing Balance
So i was placing my order and entered gift cards worth of 50$. When i was about to place the order i got a notify that one of my orders isnt available so i went back and picked another thing... and wh...
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Can I send someone with my Beauty Insider for shopping and my birthday gift?
Hello, I don't want to miss my birthday gift and also I want to use my points, but I can't go to the store, I'm not in the country, and the month is almost over! Someone knows? thanks xx
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Order delayed 4 days now
I placed my order 7/23 evening and it is 7/27 now.. my order has STILL not shipped. what. is. going. on..... this is not okay
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