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194,545 Posts
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Birthday gifts
Why are all the birthday gifts always gone in December? Is there a way
to bump to the following year? Every year it is the same issue.
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Re: Birthday gifts
@sierran, my apologies! It looks like the Vegamour gift is still
available online. We can also help redeem the 250-point gift if you'd
like. It looks like your private messages are turned off, and you...
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Re: Birthday gifts
Is this a private message? I didn’t want to put my email address in if
it isn’t private.
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1 Reply
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Re: Birthday gifts
@sierran, these comments are public. If you'd like to enable your
private message settings, you will be able to send me a message with
your registered email address. You can adjust your preferences in...
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Gift Card Refund
I placed an order, but decided to cancel it because I forgot to add
something. I had a gift card of $100 and I used it to place the original
order. It said that my order was canceled, but I never got ...
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Re: Gift Card Refund
@alyssamariehua, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you w...
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Re: Saugus MA store
@chrysnat08, we greatly appreciate you reaching out to us! We hope to
continue expanding our store locations and I'll share your feedback with
our teams. Thank you for your passion for Sephora!
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14 digit gift card number
Hello, I received a gift card for my birthday from a friend. The gift
card only had 14 digits when I scratched off the back. She bought it
from a local store so I know it's a good gift card. How can I...
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Re: 14 digit gift card number
Were you able to get this resolved? I am having the same issue and
Sephora customer service just told me to go to the person who gave me
the card and tell them it isn’t any good.
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1 Reply
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Re: 14 digit gift card number
@VoodooDollie, I'm sorry to hear this and I'm happy to see if we're able
to assist. It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings (...
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Re: 14 digit gift card number
@EmmaP1201 All Sephora gift cards should have a 16-digit gift card
number. It looks like your private messages are currently turned off.
Please send me a private message with your gift card number or ...
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Wheres my order
My order was supposed to be shipped in different shipments. One was
supposed to be delivered yesterday and Im still not able to see the
delivery date. Its somewhere in Michigan this morning and I live...
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1 Reply
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Re: Wheres my order
@Smalltwnblvr, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Order error
Unable to place my orderWhen i try to place my order with my vanilla
gift visa card, i get a pop up saying,“Error Unable to place your order.
Please verify that your card information and billing addre...
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1 Reply
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Re: Order error
@tad30175, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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0 Replies
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Chat is not available
I'm trying to contact customer support, but live chat in unavailable all
days, even during the mentioned working hours. Is there any other way to
contact Sephora customer support in writing?
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1 Reply
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Re: Chat is not available
@Pandissima, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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0 Replies
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CANT USE FRAGRANCE20 code
I'm having a very odd issue, where every time I go to apply the
FRAGRANCE20 code, it tells me that I have to be logged into a Beauty
Insider account to use it...only I already am. This is on different...
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1 Reply
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Re: CANT USE FRAGRANCE20 code
@bnelli, I'm sorry to hear this! I'm happy to help. Please keep in mind
this promo is only valid on full-size fragrances, size 1oz or larger.
The other exclusions are: Sets, home, travel size/rollerba...
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Can I return my online purchase if I used Klarna?
I bought dyson on November 15th during the 20% discount for rouge
members. Unfortunately due to the Canada post strike, I just received it
today. It is supposed to be a present for mom, but since I di...
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Re: Can I return my online purchase if I used Klarna?
Hi @msquaredcb2023, Please visit the return policy page and navigate to
the section titled, "Sephora.ca Purchases." Then please scroll down to
the 2nd table, which says ♦ Returns in Store (not to be c...
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Re: Can I return my online purchase if I used Klarna?
@msquaredcb2023 Sephora employee here. I would call your local store and
ask. I am in the US and have seen clients come in and made a return
using Klarna. We have to refund the payment that was used. ...
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What is Going on with My Order???
I cannot believe this is happening again. I ordered Christmas gifts
during the Black Friday sale – waited forever for the package – and when
it finally gets here, it’s not even what I ordered. A Glow ...
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1 Reply
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Re: What is Going on with My Order???
@BGMK24, I'm so sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Rewards and points are lost with order canceled by Sephora
Hello, I placed an order for same day delivery order and used up $15 in
credit card rewards and $10 in points. Unfortunately, my order was
canceled by Sephora and I have lost my $15 in credit card rew...
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Re: Rewards and points are lost with order canceled by Sephora
I’m having this same issue. Order doesn’t show up on my credit card
since nothing was charged, so Comenity is saying Sephora has to put the
points back. Sephora is saying it’s the credit card. They’re...
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Re: Rewards and points are lost with order canceled by Sephora
@GNam I'm sorry to hear that! I will send you a PM.
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RETURN POLICY
Shocking that Sephora doesnt have an extended Christmas return policy. A
store CREDIT after 30 days does not qualify as an extended return
policy. SHAME on Sephora. I will not shop there ever again. T...
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1 Reply
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Re: RETURN POLICY
@Cecepg, I'm sorry for any disappointment with the return policy and
appreciate you sharing this feedback with us. I'll share your feedback
with our teams.
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How do I change my birthday?
My birthday is June 10th and I was looking forward to receiving my gift
but my account says that my birthday is January 1st? Can I get some help
with changing it without calling? Thanks!
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Re: How do I change my birthday?
my account says my birthday is december 2 but it’s actually december 6
and i think a mistake was made, is there any way it could be changed?
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Re: How do I change my birthday?
@tofumao @ilyssaxx, we've updated this for you. You might need to sign
out and sign back in to see this update reflected. Thank you!
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Re: How do I change my birthday?
Hi, my birthday is november 30, and I was looking forward to getting my
gift today, but my account says october 13? Thanks!
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Re: How do I change my birthday?
My birthday is November 1st but on my account it shows January 1st.
Could you please change it. Thank you.
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Re: How do I change my birthday?
Hi! My birthday was put in for March 19th when I made my account but
it’s actually June 19th, could this be changed? Thank you!
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Re: How do I change my birthday?
Hi @rosyglowreviews, We've updated this. You might need to sign out and
sign back in to see this update reflected. Thank you! Best regards,
Laurie
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