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Message regarding November Order Processing Delays
Message to our loyal Sephora shoppers: We sincerely apologize if you’ve been impacted by our warehouse processing delays. We understand how frustrating it can be to not receive your order in the time ...
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Insider points
hi, I saw that my beauty insider points reset every year on January 1st. So all the points for purchases I made December 22-31 disappeared after the new year. Then I got new points and when I had to r...
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didn't get the right products
I was supposed to get the December box never got it I just got my January box and it's way different products that what I was supposed to get
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RE: didn't get the right products
Those products are from the December box
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ColorIQ default
Hi all, Is there anyway to change the coloriq default on my profile?Thanks.
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Re: ColorIQ default
Hi @newbie91, You are welcome to edit this on your profile. Click on your icon next to your Basket, scroll to Profile and click on it, then click on Edit on the right. You will see Color IQ on the lef...
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Re: ColorIQ default
Hi @MaliBT. I have several coloriq listed. But, the one that I have as default in my profile is too dark (3y08).I already have the desired coloriq on the list (2y08). The problem is that it wouldn't l...
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Pending charge
I placed my order on January 1st and already received my goodies. The charge is STILL pending on my account.
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Shipped wrong item
Hello, I just opened my Order number 8646738557-01, and inside I found an it cosmetics CC cream. The order was supposed to be for the Sephora Collection House of Lashes x Sephora Collection Creme de l...
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no samples with order
Hi, I placed an order last week (order #) and chose 3 samples, but nothing came with my shipment. Would they come separately or were they just forgotten?
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Re: no samples with order
Hi @ACON121, I'll send you a private message to assist you! Best, Mali
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System Flaw
Well, I ran into another one of Sephora's system flaws. I have been saving my points waiting for the right reward to come along in the bazaar and yesterday one popped up that I was super excited about...
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Re: System Flaw
Hi @Shosh85, I'll send you a private message to assist you. Best, Mali
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Items missing from my order
I just received my package and my sample that I requested are not in there but there are 3 of the same thing that I didn’t ask for but that’s not really a big deal. However I am missing an item that I...
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Re: Items missing from my order
Hi @angelak21, I can look into this for you! I'll send you a private message. Best, Mali
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Order still not shipped
I placed 2 orders one on 1-12 and the other on 1-13 and they still have not shipped? I looked online and some of the samples I chose were out of stock now. I don’t care what samples I get long as my o...
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Re: Order still not shipped
Hi @Heatheroc1, I can look into this for you. I'll send you a private message. Best, Mali
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Would like to cancel order.
My order is taking WAY longer to ship then expected. At this point I️ would just like to cancel it altogether and be refunded.
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Re: Would like to cancel order.
Hi @GreyJones, I'll send you a private message to look into this for you! Best, Mali
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Order Cancellation
Hi Sephora I placed an order on the 15th January 2018 which was cancelled. My paypal account is showing the payment made to yourselves as pending.Could you please advise how long it will take for the money to go back into my account. Kind Regards
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Re: Order Cancellation
Hi @Sal29, You will not be charged for any cancelled orders. The pending authorization you see should have dropped already. If not, it will fall off from your card within one billing cycle. Send me a PM if it doesn't! Best, Mali
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Missing money from gift card
I ordered my stuff at Sephora using a gift card and debit card but some orders got cancelled. I tried using my gift card again but the balance was apparently $0, but I added everything that I was supp...
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Re: Missing money from gift card
Hi @K4rla, Sorry for the trouble! I'll send you a private message to assist you. Best, Mali
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No gift message
I had placed an order as a gift and I chose the option of sending a message. The message was not sent in the gift and there were no samples along with the order. I was really hoping to send the sample...
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Re: No gift message
Hi @Ayishak, Sorry to hear about this! I'll send you a private message to assist you. Best, Mali
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Play box
I got my play box but when I see my recent orders it says in progress and it does not show the tracking number
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Re: Play box
Hi @Leticiacruz, This might be an error. Send me a PM if you do not receive your box for January. Best, Mali
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didn’t receive my samples?
So, I recently got my order and I realized that I didn’t receive ANY of the samples. What can I do?
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Re: didn’t receive my samples?
Same!! This is the 3rd time it has happened to me within the last 2 months, and I am so confused as to why this keeps happening!
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Re: didn’t receive my samples?
Hi @WitchyGlam, I am sorry to hear that you didn't receive your samples! Please send me a PM with your order number for further assistance. Best, Zakiya
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Account suspension I EXPECT TO BE UNSUSPENDED IMMEDIATELY
Each time I have had damaged items due to your lack of packaging care aka proper bubble wrap, I have included photos showing the damage. If you are unable to give a refund state that instead of suspen...
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Missing Samples
Looking at the other posts, I see that I am not alone dealing with this missing samples situation!My last DOZEN orders have had no samples, 1 Sample, or a substitute! For the most part, NO SAMPLES!One...
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Re: Missing Samples
Hi @CHERYLD1958, I'm sorry to hear your samples have been missing from your packages! I'm going to send you a PM to assist you further. Always, Danee
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Re: Missing Samples
Hi!I replied to your private message, 3 days ago...I’m just curious, when can I anticipate a reply? Thank you!
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every other order I make I get no samples. it is pretty a...
every other order I make I get no samples. it is pretty annoying.
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I just got another order today without samples.
I just got another order today without samples.
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Re: I just got another order today without samples.
I'm sorry to hear that, @samanthameeka! I will send you a PM as well to assist you further.
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Retail Value Question
Can you explain how the Tarte “Treasure Chest” set is valued at $433? Even using market prices for items separately that seems inflated. Item 1994649. How are those numbers derived? Thanks. Rachel
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Re: Retail Value Question
Hi @BellaDiane, The value of an item or set is determined by the manufacturer's suggested retail price, the current market, and packaging. I hope this helps! Best Wishes, Janean
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Re: Retail Value Question
That makes sense and what I would expect from a theoretical perspective but that price tag is not realistic. Looking at any current market prices etc, it still seems inflated to make shoppers think they are getting a better bargain than they are.
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Account hacked
WARNING ...... Someone just tried to place 2 large orders through my Sephora account online ... they had added this info into the Ship to area: Luckily I was on the computer, saw the confirmation e-ma...
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