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196,054 Posts
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Delayed shipping & lots of excuses
Spoiler (Highlight to read)Spoiler (Highlight to read) Delayed shipping
Delayed shippingWho else is experiencing delayed shipping this April
2023? I placed in order for over $200 on April 19, and I’ve...
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Re: Delayed shipping & lots of excuses
Same poor customer service is still taking place. I have an item 5 days
late and no arrival date provided, when I contacted customer service.
They could not even tell me last city it was at. This is m...
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Re: Delayed shipping & lots of excuses
@MarieSP2023S I placed my third order on Tuesday and got the email today
about the delayed shipping. My items are online only and suppose to be
delivered on Thursday so I didn’t call to try to cancel ...
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Re: Delayed shipping & lots of excuses
This is just unacceptable. Every year means they have the metrics and
know exactly how to staff for it, but have chosen not to do so even at
the expense of loyal customers’. As a top brand, it’s essen...
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Re: Delayed shipping & lots of excuses
@MarieSP2023S I'm sorry to hear about this experience. I will send you a
PM for more information.
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Re: Delayed shipping & lots of excuses
I’m here. Waiting for an acceptable solution to the poor experience.
It’s not ok to allow a customer to purchase items and then to not
fulfill the promise of delivery of items. It’s simply unacceptable.
Appreciate resolution asap.
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Re: Delayed shipping & lots of excuses
That would be great because Janice (a supervisor from your call center)
just hung up on me after telling me that my order was at a distribution
center but it was impossible for her to get it to me any...
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Re: Delayed shipping & lots of excuses
@MarieSP2023S I see that Keely sent you a private message. To reply,
please click on the bell/envelope icon in the top right corner of BIC,
select the message then reply. Thank you!
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Re: Delayed shipping & lots of excuses
Still waiting. Are you really Doing the best you can? Nope.
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Free 30 day Same day delivery free subscription
Are you able to cancel the subscription so it dosent charge you?
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Review not posted yet
Hi, I was hoping I could receive some help with one of my reviews. I
submitted a review on 1/13/25 for the Tobacco Vanille Eau de Parfum
Fragrance as part of my tasks for Influenster but I still do no...
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Re: Review not posted yet
@deisyyyyy It looks like there was a technical issue with this review
and I have removed it so you can resubmit it. Can you please try
resubmitting it through a desktop or mobile browser?
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1 Reply
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Re: Review not posted yet
Hi, I tried to resubmit it again from my desktop but I am getting this
submission error message.
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W2 form
I am a former employee and I’ve tried reaching out to Payroll MULTIPLE
TIMES for my W2 and my manager from my store won’t help so how can I get
my W2??? Plz help
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Re: W2 form
@misslissab I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: W2 form
@misslissab It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact Sephora privately through Facebook, X or Instagram
for further assistance.
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10% off code with text sign up not working
customer support hi! I signed up the SMS texting for a 10% discount, but
never got my 10% off code! I responded with a yes when I got the text
from Sephora! so I’m not sure what happened? Can someone please help me?
Thanks so much!
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3 Replies
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1 Reply
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Re: 10% off code with text sign up not working
@aimekk I'm sorry to hear that! Please contact us by phone at
1-877-737-4672 or through our live chat for assistance>
https://www.sephora.com/beauty/customer-service
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Re: 10% off code with text sign up not working
@missmayamay2you, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: Transfer points
@zsaaaaa I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: Transfer points
@zsaaaaa If you have two accounts, we will be happy to help combine them
for you. It looks like your private messages are currently turned off.
Please send me a private message with your registered em...
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1 Reply
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Re: Samples
@beetsbearsbattl Yes, there should still the option to add samples. If
you aren't able to locate it, please try deleting and reinstalling the
app or accessing our site from a browser.
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Missing Sephora Package
My package said that it was delivered yesterday but when I checked
outside it wasn't there. I spend my gift card and through it away so I
can't use it again. I also lost my phone so I don't even know ...
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1 Reply
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Re: Missing Sephora Package
@AsiyahJ Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our li...
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Birthday Gifts 2025
I want to buy online,but unfortunately I can’t not add the birthday gift
in my account.
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Re: Birthday Gifts 2025
@teboosi Your birthday gift is available during your birth month and
within 2 weeks of your birthday and must be included in a $25
merchandise purchase online.
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Re: Birthday Gifts 2025
@teboosi do you have at least $25 worth of merchandise in your cart? You
have to make a minimum $ purchase in order to be able to add your B-day
gift.
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Re: Birthday Gifts 2025
Have you called customer service, they should be able to help you?
@teboosi
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Why is there no warning that points expire?
There is FINALLY something worth redeeming my points on and poof they're
gone, without notice. The system failed to register that I chose the
points for my birthday gift, so I've been double screwed t...
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Re: Why is there no warning that points expire?
@audyer14 @1apple1day Points don’t expire as long as you have made a
purchase or redeemed a reward or free birthday gift within the last
year. It looks like your private messages are currently turned ...
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Re: Why is there no warning that points expire?
Omgosh my points are GONE too!! I never got a notification or anything.
I had 1300 points that I’ve been saving!! So sad!!!
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Points
Is there a way I can check how many points I got from each order?? Also
how long after a purchase does it take for the points to be in my
account
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Re: Points
@camrynpug Yes, you can go to the Beauty Insider tab in your online
account and scroll down to points activity. It can take up to 24 hours
for the points to post to your account.
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1 Reply
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Re: Missing item
@Liang19 Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your order number and which
item is missing or you can contact us by phone at 1-877-...
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1 Reply
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