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197,871 Posts
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App glitching - loves list
Hi- Is anyone having trouble with their loves list over the past day or
so? After the forced update, anything I had added in March was gone and
a bunch of stuff I had deleted was there. I added items ...
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11 Replies
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Re: App glitching - loves list
@maryfranw, I'm so sorry to hear this! Can you please provide the
make/model of the device you're using the app with? Additionally, are
you seeing this issue with the Loves List on the web browser as well, or
only the app?
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| 1 Hearts |
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1 Reply
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Re: App glitching - loves list
@A7Xg, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like ...
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Re: App glitching - loves list
I’m having the same issue! Of course it would be the time I just saved a
bunch of foundations I shade matched in the store 🙃
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1
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1 Reply
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Re: App glitching - loves list
@KMZel, I'm so sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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0
| 0 Hearts |
0 Replies
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Re: App glitching - loves list
You can report issues like these on this thread @maryfranw @tobik
@snj1214 Beauty Insider Community Feedback
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Re: App glitching - loves list
Same here!! Plus, all the items I've added to my cart are gone...looks
like it's pulling in my old added items from an overwritten server or
something odd like that. Mercury must be in retrograde 🙄
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2
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Re: App glitching - loves list
@tobik, my apologies! I have responded to your message and I'm sorry to
learn of this issue with your Loves List. If you would like to send me a
private message with more information, I'll look into t...
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1
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1 Reply
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Re: App glitching - loves list
@LaurieBT Thanks for the feedback and recco's too! Just within the last
10 minutes actually my app finally started to function correctly...BUT I
did have to force stop, uninstall the app and power dow...
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Re: App glitching - loves list
I'm having the same issue! All of the items I added in March are gone
and it reverted back to an old wishlist from January.
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1
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1 Reply
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Re: App glitching - loves list
@snj1214, I'm so sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
0
0
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0 Replies
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Where can I find the reviews I wrote?
I submitted a review a few days ago under the Range Beauty True
Intentions foundation and I still don't see it posted on the page. I
also tried to check to see if my account would have it and nowhere ...
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1
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1 Reply
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Re: Where can I find the reviews I wrote?
@nadeeno I see your review is currently pending moderation. It can take
up to 72 hours to complete moderation and post. At that time you should
be able to locate it on the product page.
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Potomac Mills Store
If you're going to shop at a Sephora in the NoVA area- Potomac Mill is
the store! I've been shopping at Sephora for over 15 years and let me
tell you- this is the BEST store experience I've had. I wen...
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1
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1 Reply
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Re: Potomac Mills Store
@TLS567, I'm so delighted to hear you've enjoyed your experiences at our
Sephora Potomac Mills Store, and greatly appreciate you sharing your
feedback with us! I have shared your compliment with the s...
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| 0 Hearts |
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Sephora Gift Card Scam
I've been trying to resolve this since 11/29 and predictably Sephora is
doing everything they can to get me to give up a recovering the money
that was stolen from me. I was a victim of a common scam o...
2
5
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5 Replies
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Re: Sephora Gift Card Scam
This exact incident happened yesterday to my son. I called the Sephora
store within 1/2 hour after my son realized he was scammed. I asked to
please void out the transaction immediately. They wouldn’t...
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Re: Sephora Gift Card Scam
Have you had any luck? This exact thing just happened to my boyfriend,
to a T.
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Re: Sephora Gift Card Scam
@ScamVictim289, I'm so sorry to learn of your experience and appreciate
you sharing this with us. I'll place a request for our teams to reach
out to you so this can be looked into further. For more in...
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1
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1 Reply
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Re: Sephora Gift Card Scam
I see. So Sephora's response to victims of crimes that they've
participated in is to provide a link to a facile, boilerplate
explanation of the crimes Sephora is aware of and doing absolutely
nothing ...
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Re: Sephora Gift Card Scam
Surprise, surprise, whenever one tries to message another user that has
made mention of the term "Class Action", this forum puts up an error
message. If someone has got something cooking here, please ...
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Thousands of Points Gone!
I am so disappointed and upset! I have been saving my points for years
to get something big that I really wanted. I had a baby last year and
haven’t been able to shop and spoil myself, it’s been an ad...
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1
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1 Reply
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Re: Thousands of Points Gone!
@AllisonJulene Points don’t expire as long as you have made a purchase
or redeemed a reward or free birthday gift within the last year. It
looks like your private messages are currently turned off. Pl...
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Faulty fluid oz
I went to reorder St. Tropez self tanner spray and I compared it to my
older bottle and it’s clearly smaller but stating it’s the same fluid
oz…Is St. Tropez lying?! Why did I pay the same amount for less fluid
oz.
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1 Reply
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Re: Faulty fluid oz
@Angelay5 I would recommend checking with the brand directly. Sometimes,
in an effort to reduce packaging, the package will be made smaller but
still contain the same amount. As always, if you are unh...
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Vaucher
Lost perfume voucherHi,I seem to have misplaced the voucher for the free
full size perfume that came in my sampler box I received as a gift. Is
there anyway I can get a replacement one somehow? Thanks for all the
help
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1 Reply
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Re: Vaucher
Hi @horamaB, I'm so sorry to hear this! Regretfully, we're unable to
replace vouchers that are lost, stolen, or damaged and I apologize for
any disappointment this may cause.
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BI added to Apple wallet
Heyyy, how do I add my BI card to my Apple wallet to make it more
convenient to scan in store, I don’t see the add to wallet option
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1
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1 Reply
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Re: BI added to Apple wallet
@iheartfeliz, my apologies, the BI cards cannot be stored in the digital
wallet at this time. However, you can access your digital Beauty Insider
card through your Sephora app. Simply navigate to your BI Summary page
then click the barcode icon.
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lancome beauty box as a gift for completing a survey for sephora
hi,did anyone get email from Sephora about completing a survey and then
be awarded with a Lancome beauty box?is this legit or a scam?
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Re: lancome beauty box as a gift for completing a survey for sephora
thank you all for your replies.i deleted the email.
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Re: lancome beauty box as a gift for completing a survey for sephora
Yes and foolishly I didn't look carefully enough and not only replied to
the Survey, but provided my credit card to pay for the $8 postage. Boy,
do I feel stupid!
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Re: lancome beauty box as a gift for completing a survey for sephora
oh no!.happened to me with another site.reported and cancelled card.
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Re: lancome beauty box as a gift for completing a survey for sephora
@JudithRose1416 , if the card is connected to your bank account
immediately contact them to freeze any transactions. Also if a Credit
Card contact the provider to stop transaction. Good luck!
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Re: lancome beauty box as a gift for completing a survey for sephora
@thly This is not a legitimate Sephora email. I would recommend
reporting it as spam/phishing through your email.
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Re: lancome beauty box as a gift for completing a survey for sephora
@thly @Yamsz I got it and it looks like a scam. The email address isn’t
legit and there are typos in it. I didn’t click anything.
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Re: lancome beauty box as a gift for completing a survey for sephora
Yes, I got it too! I am not clicking on any survey link until Sephora
confirms it. Most likely scam. It’s sent from noreply@{sephora.com}. I
don’t know if that’s legit.
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can't leave a review
Hi I am trying to leave a review for a product for an Influenster trial
and I keep getting an error message saying something went wrong try
again later. Even when I wait awhile I still review the product.
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Re: can't leave a review
@DC114 @Hollballz @KwinTin We expect the issue to now be resolved. Can
you please let me know if you are still experiencing an issue?
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