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193,140 Posts
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Shipping
So i ordered last Wednesday, not knowing the postal strike would
happen..yet it did last Friday at 1201 am. So what does Sephora do? Does
a shipping label for Canada Post on the Sunday after the strik...
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8
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8 Replies
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Re: Shipping
The fact that a company this big has no solution to offer or even
message of apology is bananas. I didn’t receive my first order, was
reshipped after 3 weeks of waiting … on the 15th. So no hope of it...
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Re: Shipping
Same thing here. My order hasn't even been picked up by a courier and
Sephora customer service was absolutely useless in cancelling the order.
This is my first time dealing with them and will be my last.
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Re: Shipping
My $300 order from 11/4 shipped via Canada Post. Tracking shows it
arrived at my local post office on 11/12… So now it’s just sitting there
down the street at the post office, but I can’t collect it. So
frustrating.
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Re: Shipping
Well, I ordered Nov the 10th, waaaay before the strike and I haven't
received my order yet ! it says I should get it today but I don't think
I would.
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Re: Shipping
Mine is in the same status although I was reassured by 2 separate agents
yesterday that they are using alternative couriers. Unfortunately the
item I purchased just launched and is only available onli...
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1
| 1 Hearts |
1 Reply
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Paquete Perdido
La página dice que mi paquete fue entregado pero no ha llegado, creo que
las personas que enviaron se equivocaron, que puedo hacer?
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18
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18 Replies
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Re: Paquete Perdido
Ni te llegará amiga , Sephora me robó 140$ Utiliza una empresa que nunca
entrega los pedidos , me enviaron fotografía de una dirección que no es
la mía .y aún así no me ayudaron
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Re: Paquete Perdido
Te ayudaron. Me paso lo mismo lo marcaron como entregado pero no me dan
ninguna solución dicen que no pueden hacer nada que si me. Han entregado
y eos
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Re: Paquete Perdido
Hi @Kdlly, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Re: Paquete Perdido
Te ayudaron ? por qué ami se me an perdido 2 en este mes y solo me dicen
que no pueden hacer nada y se an robado mis 140$ son unos ladrones
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Re: Paquete Perdido
@Kdlly It looks like your private messages are currently turned off. You
can adjust your preferences in your settings on a browser, not the app.
Please send me a private message with your order number...
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Re: Paquete Perdido
Hi @DayEstela, I am sorry to hear this and I will send you a message to
help. Best regards, Laurie
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Re: Paquete Perdido
Tú no ayudas a nadie solo sabes decir que no pueden hacer nada , y eso
que la empresa Veho dejó fotografías de lugares que no es mi dirección
quiero mi dinero ladrones quiero mi reembolso
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1 Reply
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Re: Paquete Perdido
Por favor ayudame, me ha pasado lo mismo mi pedido dice entregado pero
aún no lo he recibido
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Re: Paquete Perdido
Hola, no he recibido mi pedido. Y me aparece como entregado. Que puedo
hacer?
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1 Reply
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Re: Paquete Perdido
Hi @MARYAN5, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Quality issue with an item I recently purchased.
Hi, I have been trying to use the live chat feature, but it has been
unavailable every time I've tried. I recently purchased a balm and when
I opened it, there was dust and hair on the top layer of it, which is
pretty gross.
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1 Reply
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Re: Quality issue with an item I recently purchased.
@AngieAchan Oh no! If this was purchased in store, I would recommend
contacting the store directly for further assistance. If it was
purchased online, please send me a private message with your order ...
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Postal strike
Wondering what happens to my order that was in transit when the Canada
post strike began? thank you
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12
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12 Replies
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Re: Postal strike
wondering the same thing - I placed an order november 12th and still
have not received it. It was shipped via canada post AFTER they
announced the strike, so it still has not been picked up and there ...
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5
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Re: Postal strike
It is very frustrating. I placed an order Nov 11, they did not process
the order until Nov 15 and shipped it the same day, the day the strike
started. Now we have no option but to simply wait?? Not ok...
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Re: Postal strike
Sephora literally processed and shipped my order to Canada Post on
November 15th the day of the postal! Now it has not moved at all. Like
WTF is that. Completely unacceptable. YOU KNEW CANADA POST WAS...
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Re: Postal strike
@taylormagee, regretfully we're unable to change an order to a store
pick-up order. We understand how disappointing this can be, and we truly
appreciate your patience and understanding during this disruption.
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Re: Postal strike
So can it not be shipped via another courier? It hasn’t even been picked
up by Canada post yet - or can the order be refunded so I can reorder
and pickup in store? There has to be a better solution than just waiting
till the strike is over
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Re: Postal strike
Wondering the same thing. My order from 11/4 is literally sitting in the
post office down the street and I can’t collect it. So frustrating.
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Re: Postal strike
@luwhit We’re doing everything we can to minimize any delays, but for
packages shipped via Canada Post, the exact timing is hard to predict.
We recommend keeping an eye on your tracking info for the l...
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