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200,752 Posts
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Damaged Product - Superfood Gentle Antioxidant Refillable Cleanser (Refill)
Hi — I recently received my order and one of the items (Superfood Gentle
Antioxidant Refillable Cleanser refill) arrived with a leaking cap. How
can I request an exchange?Product link: https://www.sep...
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After pay and 25% Discount Not Working
I have been given the real runaround here and I am exhausting all
efforts. I made a purchase on Monday with the Afterpay deal of having
25% off your basked up to a max of $50 discounted. I followed al...
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Re: After pay and 25% Discount Not Working
This cyber Monday 2025 afterpay & Klarna had the same 25% off purchase
and had the exact same problem, even went back and forth with Sephora
and afterpay team both saying the discount was not on their...
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Re: After pay and 25% Discount Not Working
@MadreMaquillage, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: After pay and 25% Discount Not Working
Hello, I am facing the same issue with Afterpay and it seems that they
have done some sketchy business practices and don’t plan to fulfill
their 25% off. I am going to take it up with my bank and cred...
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Re: After pay and 25% Discount Not Working
I am having the exact same issue. Its been one week and both companies
are telling me to reach out to the other.... No solution in sight.. Did
you ever get a refund?
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Re: After pay and 25% Discount Not Working
@kristinadams I'm so sorry to hear about this experience! The total
discount should have been reflected in your Afterpay email confirmation.
Afterpay should be assisting you further with the discount....
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Re: After pay and 25% Discount Not Working
Hey so I sent you a private message 4 days ago and have not had a
response back from you.
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1 Reply
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Re: After pay and 25% Discount Not Working
@kristinadams I received your PM but I'm not able to reply as your
private messages are turned off. You can adjust your preferences in your
settings on a browser, not the app. Thanks!
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Re: After pay and 25% Discount Not Working
Hey there, I have already done that. I have been in contact with
afterpay as I had mentioned - they're consistent response is that they
cannot support with a discount upon checkout as Sephora must pro...
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Re: After pay and 25% Discount Not Working
@kristinadams, we're happy to look into this further. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the a...
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Re: After pay and 25% Discount Not Working
@shaepay, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: After pay and 25% Discount Not Working
I am having the exact same issue and have contacted afterpay, and they
said I would have had to make 2 purchases in one day to qualify, which
doesn't even make sense. They told me to contact Sephora. Can you please
assist?
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1 Reply
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Re: After pay and 25% Discount Not Working
@lrod20, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Bum Bum Cream won’t open
Hi! I just received my Sol de Janeiro Bum Bum Cream in the mail. I have
tried everything from over mitts to towels and it simply won’t open.
(Don’t worry, I took the plastic coating off.) why won’t it open? Am I
doing something wrong?
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15
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15 Replies
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Re: Bum Bum Cream won’t open
Run the top under hot water for about a minute and it will pop off with
a few turns.
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Re: Bum Bum Cream won’t open
I just purchased this brand for the first time and all I did was turn
the top back and forth right to left and it finally opened. I love this
stuff already!!
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1 Reply
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Re: Bum Bum Cream won’t open
it worked!!! Thank you!! I was having a hard time opening the minis.
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Re: Bum Bum Cream won’t open
Glad it’s not just me. I can’t open the minis to save my life. I’ll try
the blow dryer trick tomorrow.
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Re: Bum Bum Cream won’t open
Same did anyone figure out a solution I have done everything including
heating and using a knife but it just won’t budge
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Re: Bum Bum Cream won’t open
I wish I would have seen this before I used the knife and cracked my
lid😂Spoiler (Highlight to read)##
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Re: Bum Bum Cream won’t open
You probably got your bum bum cream opened by now, but just going to
leave my method here anyways for future references. There is a thin
sheet of styrofoam that is glued/taped to the top of the lid. W...
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Re: Bum Bum Cream won’t open
I just did that to open up a trial size jar! Thanks so much, it worked!
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Re: Bum Bum Cream won’t open
It worked! Took a few tries and a bunch of patience but heating the lid
and digging along the sides with a butter knife did the trick.
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Re: Bum Bum Cream won’t open
Leaving this here just in case anyone comes across it from Google like I
did!! MAN that was tough. I used a butterknife and ran it around the lid
/ jar space, I pushed it down as far as it would go an...
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Re: Bum Bum Cream won’t open
Hi! Did you ever figure out a solution to this problem?! I’ve tried
everything and can’t open mine either!!
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1 Reply
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Re: Bum Bum Cream won’t open
Ok never mind, I just got it! Wtf. That was the most challenging thing
I’ve ever opened. I ended up taking a butter knife between the jar and
lid and wiggled it to stretch the lid a little bit. It opened easily
after that. I’m worn out though lol.
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Re: Bum Bum Cream won’t open
Hi @nkacutie43, Oh no! I'm sorry to hear this. I'll be sending you a
private message shortly. 🙂 Best Regards, ❤️ Raquel
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Rewards Bazaar
The rewards that drop at 9 AM PT never actually show at that time. By
the time the rewards are visible to me, they are sold out. Why is this?
I would like to have a chance at getting some of the rewar...
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Re: Rewards Bazaar
@abr7, I'm sorry for the trouble! The Rewards Bazaar will update each
Tuesday and Thursday around 9am PST. It may not be exactly at 9am but
it's typically within that hour. I recommend checking back w...
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Re: Rewards Bazaar
Same sentiments here! you want us to purchase a lot but the rewards
system really needs improvement. My friend kept waiting every T/Th for
the Sol de Janeiro 750-point reward but it was never availabl...
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Re: Rewards Bazaar
And maybe you could tell us why there are barely any new rewards added,
like for the past at least 3 weeks there’s nothing new, the same items
which obviously nobody wants, if there’s something desira...
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Returns
I have a BOJ eye serum, very gently used , purchased online on 25th
September. Can I return this product and receive store credit because
I’m within 60 days of purchasing?
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Changing birthday
Hi, so when creating my account I put by accident that my birthday was
on January 20, when my birthday is in December 20. Could I get it fixed?
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Gwp missing
Hello. Upon closer inspection of my most recent order, the Gucci flora
sample is missing. Are you able to address this? Thank you!
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