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201,172 Posts
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All of my points are gone
I'm really disturbed because I just went to make a purchase, wanted to
redeem some points, and all of my points are gone. I've been
accumulating them for years and had more than 1000, and in the activ...
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Re: All of my points are gone
@Mayqueen1029 Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. If you
believe there has been a mistake, please contact us by pho...
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Re: All of my points are gone
Thanks for your response. Previously my points remained in my account
for years. how would I know that they were going to expire without
receiving an update from Sephora? I did go into Sephora for my ...
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Scratched/ Damage Gift Card
I have a physical gift card from Sephora that I cannot use because it
was scratched too hard and the last four numbers are not readable. I
have went to a Sephora store so an employee could try to scan...
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Re: Scratched/ Damage Gift Card
@Madixx I'm sorry to hear that! We may be able to locate your gift card
with the first 12 digits. Please contact us by phone at 1-877-737-4672
or through our live chat for assistance>
https://www.sephora.com/beauty/customer-service
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Did not receive correct samples
Hello. I received my most recent order, and did not receive either of
the samples i chose. It's frustrating and disappointing. The subs I got
are useless for me. One is a mens cologne and one is a sample I've
received numerous times.
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Re: Did not receive correct samples
@greeneyedgirl107 I'm sorry to hear that! Our distribution center does
need to make substitutions if the samples you select are unavailable in
the distribution center that is processing your order. I ...
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1 Reply
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Re: Did not receive correct samples
@keelybt thank you! I understand subs need to happen, but I'd prefer a
similar sub. For example, a female fragrance for a female fragrance. A
lip product for a lip product. Etc.
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Missing items
Hello, Order is missing items. I have tried chatting with Sephora but it
has been unsuccessful to reach.
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Re: Missing items
@lizbethyalvarez I've removed your order number from your post as we
don't allow that information shared publicly. Please contact us by phone
at 1-877-737-4672 or through our live chat for assistance>
https://www.sephora.com/beauty/customer-service
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Expired makeup!!!! STOP!!!
I'm extremely frustrated. I probably spent around $4,000 on Sephora in
the last few months. I was just checking batch dates on all the products
and realized that two of my milk makeup blushes and some...
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1 Reply
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Re: Expired makeup!!!! STOP!!!
@JuliaSt I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number. You can adjust your account settings (the gear i...
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Wrong reward order received
Hi there, I redeemed a 2000-point reward for a damaged hair duo, but
unfortunately, I received something else instead. I tried calling and
chatting with customer service, but it took an incredibly long time to
get through.
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Re: Wrong reward order received
@huang I'm sorry to hear that! I have removed your order number from
your post as we don't allow that shared publicly. I see that you are
currently being assisted with this by chat.
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Same-Day Delivery Marked Delivered — But Not Received and no help!
Really hoping someone from Sephora can help or advise.I placed a
same-day delivery order which was marked as delivered, but I never
received it. Customer service shared the courier image, however it o...
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1 Reply
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Re: Same-Day Delivery Marked Delivered — But Not Received and no help!
@BlushKitty I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number. You can adjust your account settings (the gea...
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Sephora gift card empty
I received a physical gift card for my birthday. The giver didn’t
specify what was the amount but I think it’s something between $50 and
$100. When I went to the store, the gift card showed $0 balance...
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Help! Gift card is 14 digits
Hi! I received a giftcard over Christmas and it is a physical gift card.
I peeled off the back and the card # is 14 digits and the pin is 8
digits. The card is not damaged nor have the numbers rubbed ...
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15 Replies
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Re: Help! Gift card is 14 digits
Did it ever get resolved???? I got a gift card too and it only has 14
digits and 8 numbers for the pin!!!
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Re: Help! Gift card is 14 digits
@JennyE24, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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6 Replies
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Re: Help! Gift card is 14 digits
I am having same issue. Got a gift card as a graduation present for my
niece and it had 14 digits only. Imagine my embarrassment when she came
and gave it to me saying it says GC is invalid. I have tr...
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Re: Help! Gift card is 14 digits
Hi! Did they ever resolve this for you? Just had the same thing happen
for my nieces communion.
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Re: Help! Gift card is 14 digits
@LSMagic001 I'm sorry to hear that! We should be able to locate the gift
card in our system with the first 12 digits. It looks like your private
messages are currently turned off. Please send me a pri...
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3 Replies
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Re: Help! Gift card is 14 digits
How do I send you a private message? Do you have a Sephora email id?
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Re: Help! Gift card is 14 digits
Can I please get a reply on this? It is this just a bot answer? How do I
contact you? I called and no answer, I goto the link site and there is
nowhere I can put in my issue.
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1 Reply
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Re: Help! Gift card is 14 digits
@LSMagic001 I'm sorry I missed your reply! You can adjust your account
settings (the gear icon) on a desktop or mobile web browser, not the app
to send me a private message. Please include your gift c...
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1 Reply
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Re: Help! Gift card is 14 digits
@Lel3 If you have the first 12 digits, we may be able to locate it in
our system. It looks like your private messages are currently turned
off. Please send me a private message with your gift card num...
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Re: Help! Gift card is 14 digits
Hi @MaddieTinaL14 I'll be happy to take a look! I'll send you a PM.
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Re: Help! Gift card is 14 digits
@bobabingsu I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-73...
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Re: Help! Gift card is 14 digits
Hi, I'm also having an issue with a gift card with a 14-digit card
number and I have a 6-digit pin - can you help please?
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Re: Help! Gift card is 14 digits
@davfer I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-46...
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Sephora Credit Card
I had a Sephora Credit Card and never used it. It was closed due to
inactivity. I would like to have one now. When I attempted to apply for
one it states that I have a card but when I call the custome...
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Re: Sephora Credit Card
Hi @CaliChik77, I'm sorry to hear this! I'll send you a message shortly.
Best, Laurie
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Re: Sephora Credit Card
Hi I Have The Same Issue, Can You Help Me Please 🙏😭? I tried To use my
credit card and it said account is close but when I re-apply it said I
already have one and when I login it says that I do have a credit
available, what can I do??
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Re: Sephora Credit Card
I know this is an old thread, but I have the same problem. Can the card
be reopened?
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Re: Sephora Credit Card
@Tink0817 I would recommend contacting Comenity directly for further
assistance with this.
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Re: Sephora Credit Card
@beccaadellamars I'm so sorry to hear about this! Please contact
Comenity Capital Bank directly as they should have more insight into
this:1-866-841-5037 (Sephora Visa)1-866-864-7787 (Sephora Visa
Signature)1-866-702-9946 (Sephora Credit Card)
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