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198,554 Posts
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Free sample did not apply
Hello. I just placed an order. I selected two fragrance samples, but
only one applied. Are you able to address this? I'd like two female
fragrance free samples. Thank you.
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Re: Free sample did not apply
@greeneyedgirl107 We're not able to make any modifications to your order
once it has been placed. I'm sorry for any disappointment this may
cause.
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Sephoria 2025
Any update on Sephoria 2025? I just came across the 2024 one in ATL and
would LOVE to attend 2025
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Re: Sephoria 2025
@bryfarrell1 The information has not been released yet, but it is
generally announced on our social channels and in our promotional
emails. Please stay tuned for updates!
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Gift Card Error
I have two Sephora gift cards I received as gifts from friends. Both
have only 12 numbers before the PIN wtih only a partial 13th number
visible. I was very gently to scratch them off and have heard t...
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Complaint
Sephora Polo park in Winnipeg Hi there , I wanted to email this
complaint but as I couldn’t find anything I’m going to do it here in
hopes someone will see this that works at Sephora . if nothing is f...
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Re: Complaint
@Noemiblock I'm so sorry to hear that your appointment was cancelled. I
will be happy to share this with our stores team and have someone reach
out to you directly. It looks like your private messages...
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Unable to place order
Everytime I try to place an order I get a message saying “Error Unable
to place your order. Please verify that your card information and
billing address are correct. If applicable, we have reversed an...
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Re: Unable to place order
@Taylortaylo37 I'm sorry to hear that you are having trouble. It looks
like your private messages are currently turned off. Please send me a
private message with your registered email address or you c...
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Sephoria 2025
Hi! Does anyone know where we can get updates for Sephoria 2025 in the
US? Where will I be able to get updates on dates, location and tickets?
thank you!
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Re: Sephoria 2025
@Alexx4828 The information has not been released yet, but it is
generally announced on our social channels and in our promotional
emails.
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Gift Card - Pin number unreadable
Hi,My gift card PIN in unreadable. It came off when I scratched it. What
do I do?
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Re: Gift Card - Pin number unreadable
@kkuchen I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-4...
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Fake Sephora GC sold at Walgreens
My daughter received two GCs for her birthday. Both were purchased at
Walgreens by friends. When she went to redeem them yesterday, she was
told that the cards are fake -- they only have 14 digit card...
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Re: Fake Sephora GC sold at Walgreens
@ebpsf I'm sorry to hear that 2 of the digits are missing from your
daughter's gift cards. As long as you have the first 12 digits, we may
be able to locate them in our system. It looks like your priv...
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Refund
Hello, I received an email saying I purchased the Same Day Delivery
subscription for $66 CAD. I thought I canceled this order, so I don't
know why I'm being charged. This happened this morning so it i...
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1 Reply
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Re: Refund
@CharlotteSA I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address or you can contact us by phone at...
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Wowscents
Hello Idk if my post went thru yesterday. I thought this promo had a
choice of two, but when I apply it there is only one choice. Will you
pls address this? Thanks P.S. pls tag me at the correct addre...
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Re: Wowscents
@greeneyedgirl107 I'm sorry for the confusion! It looks like there is
just one option for this promo.
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Error during transaction retrieval
hi, it says my order went through but when I try to track it , it says
this. Any help??
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Re: Error during transaction retrieval
@jolie2122 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or registered email address. Alternatively, you...
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PRICE MATCH
Hello, I would like to purchase Prada Paradoxe Eua de Parfum 3 oz.
through Sephora or Bloomingdales. At Bloomingdales, it is currently
priced at $144 which is a lot cheaper than Sephora's price $170. Can you
do price match?
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1 Reply
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Re: PRICE MATCH
@ladolceil We aren't able to price match Bloomingdales sale price for
this item.
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Free Samples
Hi,I added free samples from the Offers section during checkout, but I
don’t see all of them appearing in my cart summary. Could you please
confirm if all the selected samples will still be included i...
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Re: Free Samples
@Bhuvs You should see the samples added to your cart while in checkout.
If you have already placed your order, please send me a private message
with your order number and I will be happy to take a look.
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Gift card balance gone on app!
After Christmas I loaded easily $100 to $150 worth of gift cards on to
my account to be saved and used later. I have not shopped since January,
yet I went to check my account to buy something last nig...
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Re: Gift card balance gone on app!
@ajbauma2 I'm sorry to hear that! We don't currently have an option in
which you can save your gift cards online. It sounds like you may have
added them and checkout and our checkout is not designed t...
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trying to check out!!
so i am checking out with 750 points in beauty insiders but it wont let
me check out. I tried with 800 and same issue I want to check out my
items.
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Re: trying to check out!!
@ZZthestoner To checkout without merchandise you would have to have a
reward which is 750 points or more in your basket.
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Gift card not activated
My mom bought me a Sephora gift card for my birthday and when I tried to
use it in the store today it wasn't activated. What can I do to activate
it?
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Re: Gift card not activated
I was given a giftcard but couldn't use it, called to check the balance
and i was told it hasn't been activated. how do i go about it?
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Re: Gift card not activated
Hi @ravnoscar, my apologies! If the purchaser was charged, I recommend
they contact the store location where the gift card was purchased for
assistance.
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Re: Gift card not activated
hi!! i’m having the same problem. i was gifted a gift card for my
birthday and it was never activated. what do i do?
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Re: Gift card not activated
Hi @itsbelamaroe, I'm sorry to hear this! I'll send you a message. Best,
Laurie
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Re: Gift card not activated
Hi, I bought a gift card for $50 and my sister in law went to use it
only for it to say that it was not activated. I was charged for it and I
don’t know what to do
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