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196,156 Posts
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i don’t want the same day unlimited subscription
Hi,hope you’re doing well?I just made a big mistake and I would like you
to help me please.Last month, I ordered something and I used the special
same day unlimited subscription to received it faster....
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Re: i don’t want the same day unlimited subscription
i have the same problem. I need a refund as well.
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Re: i don’t want the same day unlimited subscription
I read the FAQ and it says they don’t do refunds. I just decided I’m not
going to shop at Sephora anymore. I’ve never had a problem with
refunding an unwanted subscription from anyone other company. It’s
predatory.
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Re: i don’t want the same day unlimited subscription
Hi, I have been struggle with the same situation. I was also careless
and didn’t check my email for the alert but received that the
resubscription was payed and I really can’t afford to do that at a full
time student. Can someone please help me?
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Re: i don’t want the same day unlimited subscription
Hi I’m having the same issue, I got the notification today about the
charge to my card, is there any way I could get a refund ?
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Re: i don’t want the same day unlimited subscription
Hi @emmaagervais Oh no! I'll send you a PM.
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Re: i don’t want the same day unlimited subscription
Hi, I have the same situation. I was also careless and didn’t check my
spam email for the alert but received that the resubscription was payed
and I really can’t afford to do that at a full time student. Can someone
please help me?
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Re: i don’t want the same day unlimited subscription
Hi @kira20m, I'm happy to look into this and I'll send you a message.
Best regards, Laurie
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Re: i don’t want the same day unlimited subscription
Please help me out as I have the same problem and can’t afford the
charge on my account. I’m a full time student and my account has gone on
minus after I got charged with this.
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Re: i don’t want the same day unlimited subscription
Hi @Soumyakumar, I recommend contacting our live chat at
https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA
(1-877-737-4672) where an agent can look into this for you. If the chat
is unav...
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Re: i don’t want the same day unlimited subscription
Hi! I’m struggling with the same issue! I don’t even live in the Us
anymore and have gotten 50$ charged to my card with international
transactions fees! Please help I can’t afford this at all!
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Re: i don’t want the same day unlimited subscription
Hi I’m also struggling with the same issue. How do I get a refund? I
never used the same day deliver.
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My wallet as been stolen and I done longer have ma credit refund card in h hand
Hi there, I lost my store credit card in a move and have been unable to
get help from Sephora customer and in store service to resolve this
issue. I have the receipt for the store credit which has mos...
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Lunar new year promo
I placed an order last week and when checking when it will be delivered
the lunar new year gift bag I selected (#2) is not listed. I’ve heard
other people are having this issue. Any help would be appreciated
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6 digit pin for gift card
My gift card only has 6 digits for its pin. Aside from that everything
else is normal but needs 8 digits to redeem the gift card is there
something I should do?
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Change my birthday without calling
Hi, my birthdays on January 31st and not march 7th, how do I change it
back to my actual birthday without calling the customer service? thanks!
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Re: Change my birthday without calling
@sierraflllll A MOD can help @keelybt Are you able to help her change
her bday? Thank you in advance.
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Samples
I have tried repeatedly to add samples,when I click done nothing happens
so I have to cancel and go back to nothing. This has happened the last
few times I have ordered…very annoying!
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Re: Samples
@jen5800 I'm sorry to hear that you are having trouble! Are you using
our desktop, mobile site or app?
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Scratched off pin
Hi! I was attempting to scratch off the protective sticker to read the
card, and accidentally scratched off the pin. Can I still use the gift
card in store?
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I didnt get points
So I’m a beauty insider and I bought an item, (The Dae hair wand) and I
gave the lady my number but when I walked to my car and checked the app,
I didn’t t add my points. I’m not sure if she got the w...
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Re: I didnt get points
@aylerrrbalerr It can take up to 24 hours for the points to post to your
Beauty Bank. If you don't see the update within 24 hours, please send me
a private message with your phone number.
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Broken Products
I got an order delivered today and upon opening the box I saw that my
other items were covered in makeup. I bought a blush and it was taped,
but decided to open it to see if that's what was on every...
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Re: Broken Products
@ccskye I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: Broken Products
@ccskye Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our liv...
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Beauty Preferences Persistent Error
hey my app as been telling me for a few days when I try to click on my
beauty preferences to check my Internet connection. But my Internet is
fine. I checked my network as well as clearing my data an...
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Re: Beauty Preferences Persistent Error
@hamachichan I'm sorry to hear that you are having trouble! It looks
like your private messages are currently turned off. Please send me a
private message with your regsitered email address and the ma...
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Re: Beauty Preferences Persistent Error
My privacy and beauty preferences settings won't load. They won't even
process an error message 😣
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Re: Beauty Preferences Persistent Error
@hamachichan You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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How do I change my birthday?
My birthday is June 10th and I was looking forward to receiving my gift
but my account says that my birthday is January 1st? Can I get some help
with changing it without calling? Thanks!
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Re: How do I change my birthday?
Hi, my birthday is January 13 but my account says April 13. Can you
change it for me too please?
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Re: How do I change my birthday?
@ashleyl130, we've updated this. You may need to sign out and sign back
in to see this update reflected.
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