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192,015 Posts
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Rouge discount and rewards
So today I went to buy foundation because why not it’s 20% off plus I
have another $10 rewards that I EARNED!!!!! Well you can’t use both
TOGETHER!!!! What are you kidding me! Sephora doesn’t make eno...
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Frustrated with Sephora – Reaction from Testers & Terrible Customer Service
I can’t believe I’m writing this because I’ve been a loyal Sephora
customer for over five years. I buy everything from them—foundation,
lipsticks, eyeshadows, all of it. But this recent experience has...
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Re: Frustrated with Sephora – Reaction from Testers & Terrible Customer Service
Hi @Nishi315 I'm so sorry to hear about this! As it looks like you've
been in contact with our Store Relations Team, I recommend responding to
their email sharing any additional concerns/feedback you ...
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Re: Frustrated with Sephora – Reaction from Testers & Terrible Customer Service
I already emailed asking to escalate and expected this reply here as
well. I am sure nothing will be done hereon. This is just to let others
know that incase they have a similar situation, sephora wont be of much
help/use.
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Gift Card Number is missing
I received a gift card and removed the sticker off of the
back.Underneath was a 8 digit pin that is semi scratched off but you can
make it out.There is no 16 digit account number showing is completely...
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Points
I need help with adding points to my account from a purchase I made in
store. The cashier was unable to find my account for some reason.
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Re: Points
@idk1288 It looks like your private messages are currently turned off.
You can adjust your preferences in your settings on a browser, not the
app. Please send me a private message with a clear photo o...
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Forgotten Samples
I forgot to add my samples to my order. My order still says processing.
Is it too late to get my samples?
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Re: Forgotten Samples
@Nette75chi Regretfully, we're not able to modify orders once they have
been placed. It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a...
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No Free Samples
I just got my order and i did 2 separate purchases so I could get 4 free
samples but I did not receive a single one.
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Re: No Free Samples
Hi @udoaobx I'm sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a pri...
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Re: W-2 help
Hi @jessica1700, We're happy to assist. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wo...
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Same Day Unlimited Subscription Refund
A month ago I needed some products to give a birthday gift to a very
loved one. When I filled the bag, one of the ways that Sephora offered
me was to purchase a Same Day Unlimited trial so that my gif...
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Re: Same Day Unlimited Subscription Refund
Hi @lynn0619, We're happy to look into this for you. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the ap...
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Edit review
I was wondering if there was any way I could edit my review? Caudalie
Pore Minimizing Instant Detox Mask 2.5 oz/ 75 mL
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Re: Edit review
Hi @AshiaSharee94, Reviews cannot be modified, but we can remove the
review so that you can repost it. Would you like us to proceed with
removing the review? Thank you! Best, Laurie
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Re: Edit review
@AshiaSharee94, of course! This has been removed. It will come down from
the site within 48 hours. Best, Laurie
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Annual Spend
How do I see my yeart-to-date spend total in the app? I'm trying to see
how much more I need to spend to maintain Rouge in 2025.
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Re: Annual Spend
Hi @Chellek5, If you visit your BI Summary page
(https://www.sephora.com/beauty/profile-beautyinsider) then scroll down
to Points & Spend activity, you can see how much you've spent. Best,
Laurie
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Re: Annual Spend
@Chellek5, I'm glad you were able to view it on the browser! It's a
similar flow on the app. You would click your name/photo icon > Beauty
Insider Summary > scroll down to Points Activity > click the Spend
column. Best regards, Laurie
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Time Urgent SEPHORA Grievance
To Sephora Management: Kindly be advised that I await response
expediently from the communication dated Thursday, October 31, 2024 for
immediate resolution of this matter and a settlement which I am o...
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2 Free Samples not in my online order.
I just received my order and the 2 samples I selected was not in my
order. I know they might be sold out but I was informed that they will
substitute 2 other samples. Is there anyway to received the additional
samples or am I just out of luck?
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Re: 2 Free Samples not in my online order.
@DhongRMT sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message...
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Rouge 20% code for friend
Hi! I tried sharing the Rouge 20% off code with a friend and it did not
work. Can someone please help me so she can use it?
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Re: Rouge 20% code for friend
Hi @rgrg1234, Thanks for reaching out! I'm sorry, the Bring A Friend
discount was only valid during the Rouge early access period, which was
from 11/1 - 11/4. This promotion is no longer valid. Best, Laurie
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Dint upgrade to Rouge
I had msg saying if I buy for 36$ I will be upgraded to rouge, I bought
40$+ but I’m not upgraded yet!
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Re: Dint upgrade to Rouge
@bsr12 I see that your status is Rouge! For future reference, it may
take up to 24 hours for your account to update after making the
qualifying purchase.
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Re: Tax exemption
Hi @MaishaB, Thank you for your inquiry! Please visit our customer
service page at > https://www.sephora.com/beauty/customer-service and
navigate to the Billing, Canceling & Modifying Orders topic. Th...
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Re: Tax exemption
Hello, Can I set up my account to automatically avoid the taxes when
making a purchase or does Sephora only refund taxes after purchase?
thank you!
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Re: Tax exemption
Hi @MaishaB, at this time, the requests can only be submitted after the
purchase is made.
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APP not working/not loading products
Hi!! For the last 3 weeks my Sephora app has not been working properly!
Every time I go to search a product or if I even go through the search
tap and select different options- it always says “product...
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Re: APP not working/not loading products
Were you able to fix this? Plz share! I am having the same issue.
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Re: APP not working/not loading products
Hi @Shuru, I'm sorry to hear that you're experiencing issues with the
site. If you're using the web browser, please clear your cookies and
cache. You may need to look up how to do this on your specifi...
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Re: APP not working/not loading products
Yes, I have done this several times, and then again today. It is still
happening.
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