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Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Hello beautiful Beauty Insider Community members!
We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.
Some things to note as you are reporting issues:
Some tips:
It’s good to see you all and thanks for being patient!
Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!
Now that I’ve played with the s/xs (phone) mobile view of BIC and Sephora.com, I can share feedback. I’m sure some of this has already been mentioned by others but, um, this view of BIC has some navigation usability issues.
How I tested:
Totally agree, @WinglessOne!! I do browse and respond on my phone (android OS on a S10+, using chrome). I really don't like how the notifications are hidden away (also that it doesn't do the preview anymore, but takes you to a different page). But I really love the search bar on the top of threads and the overall the ascetic of this is a lot nice than before for web browsing. Thank you for all of the work you put into this feedback!!
You are incredible, @WinglessOne. This feedback is glorious - thanks for sharing your in-depth perspective on the mobile experience! We really appreciate hearing directly from you, because of course you all are the ones bringing life to this Community!
And to answer your question: yes, the search bar on top of threads is new to mobile! 😊
Thank you @GeorginaBT ! That search bar is very handy. I noticed it's also atop threads in the desktop view, hooray!
Wow that was a generous amount of excellent feedback, @WinglessOne. I’m thinking you saved LMHV some $$$ right there. I hope you are recognized or valued for your worth, this is good stuff and way deeper than I wanted to dig tonight.
Aw, thanks @eshoe ! 😊 I almost mocked up some design concepts before reminding myself Sephora doesn't pay me for any of this 🤣.
Ha ha, @WinglessOne - you keep it interesting!☺️
The search bar at the top of each page is new (and a welcome addition, I agree!). I'd get annoyed in the past when I'd be reading a thread and realize that there's something I needed to search for, but I'd have to go back to the feed to get to the search bar and track it down.
Seconding everything here. There's just way too much squeezed into a tiny screen as it currently stands!
Thanks for the search bar sanity check, @RGbrown ! You just reminded me of all the times I wanted to give a new BIC member a link to a related thread (if I didn't have it bookmarked) and wanted to search for it, so I had to pop the Conversations feed in a new tab (if I didn't already have it open in a separate tab) for search purposes.
And really, if nothing else is updated for the s/xs/mobile view, I hope the bottom nav is taken away. Could also code it to hide during scroll-down and reappear on scroll-up (like most mobile browsers' bottom nav). But it's such a chunky nav bar, I'd rather it be completely gone.
@Mellmars1185 We hear you on the slowness in Community! We've been sorting out a loading speed issue for a few weeks now, and while lag has certainly gone down, we are continuing to do what we can to improve. Thanks for this feedback!
@KatieBT I haven't been able to paste images for a while, now. I thought maybe it was just a gif thing, but it isn't.
Hey @greeneyedgirl107 - sorry to hear this experience! Are you getting an error message when you try to upload photos? If so, do you mind sharing that with me? Want to pass this info over to our vendor partners.
@GeorginaBT I'm not getting an error message. The option to paste just doesn't show up when I right click. thanks for looking into this! xoxo
Ah, that's odd @greeneyedgirl107! Are you able to upload photos by clicking the camera icon in the text editor?
Just tried pasting the screenshot above and it worked for me - sorry that you're experiencing issues! Let me know if the camera icon isn't letting you upload, either.
Thanks for your patience!!
@GeorginaBT I can post pics that are saved on computer (I used a desktop when I'm on BIC) using the camera icon. I tried to use the camera icon you suggested by clicking on URL just now and copying/pasting the gif link. But I get a red error message that says, "unsupported extension type." Am I doing it wrong?
@GeorginaBT @greeneyedgirl107 you arent alone. I can add images with the camera icon but I can no longer Ctrl+C, Ctrl+V to add images in a post.
@ShortErica Thanks for clarifying this. I have been unable to copy/paste either way (not with right clicking, and not with commands).
@greeneyedgirl107 I see! I did some experimenting based on this. For uploading with the camera icon -> "URL", this only works if the link you are pasting ends in ".gif". For example, I tried uploading this Sephora Collection GIF using this method, and I was unable to because the URL does not end in ".gif" - I also got the "unsupported extension type" error message! However when I tried uploading this version of the SC GIF (notice the .gif at the end of the URL), it worked for me.
I hope this helps! 😊 Please just let me know if you're still running into issues using the camera icon to upload photos. Big thanks to you and @ShortErica for pointing out that you're unable to paste photos directly into the text editor! I'll follow up with our vendor partners to see if this is intentional.
@GeorginaBT Interesting. Thanks for giving me a direction. IDK how I can quickly tell if an image ends in ".gif" when I Google for gifs to post, though. AND, how does this URL pasting apply to ".jpeg" which I haven't been able to copy/paste in the usual method?
If this is too much to explain to a tech dummy like me, then please don't worry about it 🙂 I mainly post heart gifs on BIC ❤️