Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Trending at Sephora

Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 


We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.


Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 


Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.


It’s good to see you all and thanks for being patient!


Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

@KatieBT  I know it will take a few days before everything is migrated and I submitted a list with missing threads but would it be possible to get the PAT McGRATH LABS migrated since she is releasing new products now. It would be nice to have access to all the info. Thanks! 🙂

Re: Beauty Insider Community Feedback

Spam all over the board this morning. 😞 



Re: Beauty Insider Community Feedback

Well, at least some things never change.  😕

Re: Beauty Insider Community Feedback

They will never stop. 😞

 movie disney frustrated ugh annoyed GIF

Re: Beauty Insider Community Feedback

Can we also get an "other options" button (the button with the 3 dots that leads you to more options for each post) on the "preview" of each post so that we can report inappropriate content (ex. spam) without having to actually click on the post to find the "report" option? Sorry, I really suck at describing 😞

Re: Beauty Insider Community Feedback

Everything that was posted since June 6th is missing from The Party Thread. Is the content still migrating?


ETA: or is the order just screwed up?


The same thing is going on with a few other threads (like Mermaids & Unicorns and Beauty Pet Peeves 2) that reappeared today. 

Re: Beauty Insider Community Feedback

Is it possible to create your own group and if it is how can you do it? 

Re: Beauty Insider Community Feedback

No solution for these pesky spammers on new BT either?!

Re: Beauty Insider Community Feedback

Yeah, I'd really like to see an anti-spammer solution as well.

Re: Beauty Insider Community Feedback

Yes, can anyone please stop these spammers?

Re: Beauty Insider Community Feedback

@KatieBT Some posters mentioned that there had been a video tour and tutorial of the new site which I somehow missed. If it's still available could you post a link? I'm still trying to find my way around. Thanks!

Re: Beauty Insider Community Feedback

A couple more missing threads:

What Are You Wearing Today?

Ulta GWPs

Re: Beauty Insider Community Feedback

I swear I saw the WAYWT thread at first and now I can't find it! 

Re: Beauty Insider Community Feedback

(EDITING TO ADD: I added the photo to try to add some context of not being able to move the cursor up and down and around paragraphs. Going back in to edit and I have the same issue but I'm stuck at the top of the message.)

When I'm outside a thread (so just browsing the message board) and I click to the next page I'm taken to the bottom on the page instead of the top. I have to scroll up to get to see/read the posts on the page. Also, having page numbers at the top and bottom of the board would be super helpful so I know where I am at any given time and don't always have to scroll to the bottom to move forward and backwards. 


This next suggestion may be in settings that I haven't found yet as I'm just getting to poke around now but can't we please get to select more than 11 threads to display at one time? I really, really don't want to click and scroll through endless pages.


Also, I'm typing this in a mobile browser right now and the text box doesn't have a scroll bar. How do I scroll up if in needed to edit or review something I typed up above? I can't scroll up. (IMG_5496.PNG



Re: Beauty Insider Community Feedback

The text box doesn't scroll on iPad either in rich text, I had a hard time with the trade thread last night - was able to scroll in HTML so I edited it that way but it's still not quite right. 

Re: Beauty Insider Community Feedback

@KatieBT and/or Mod squad when you guys have the chance, can you please move over the followring threads?


The Party Thread

Mermaids & Unicorns

Storybook Cosmetics Thread 

Too Faced Thread 


Thank y'all so much for all of the hard work you're putting into the new site!

Re: Beauty Insider Community Feedback

Another question...

How do I get a notification if someone replies to one of my comments, but doesn't use the @RGbrown tag to get my attention? There's an option to get notifications when someone uses the @ tag, but no option to get notifications when someone replies to my post...I'm only finding replies if I go back to the thread or look through the "My Posts" list. Replies and @ tags should be treated equally, IMHO, or at least there should be options to control notifications for both of them.

Re: Beauty Insider Community Feedback

HELP! I have been getting flooded by e-mails from Beauty Insider Community Mailer all day today. I've received over 3,100(!) e-mail notifications so far today. I went and unsubscribed from all BT notifications, but the e-mails are still coming in at a rate of about 10/minute. I called the VIB line, and they said there was no way they could unsubscribe me from Sephora BT e-mails without unsubscribing me from all e-mails, but I want to receive the regular Sephora e-mails.


All of the e-mails are of this form:


> Hi panicked,

> username (ROOKIE I) merged a reply in VIB on 06-27-2016 06:02 :


It looks like I'm getting a notification for every post in each thread that's been merged. How do I stop this?



Re: Beauty Insider Community Feedback

@panicked Wow 3,100 emails.. 😞 There might just be a delay in processing the changes in your settings. I changed my settings ASAP to turn of notifications other than when people @ me and it instantly worked. 


Maybe use an alternate email on your account until this issue subsides? 

Re: Beauty Insider Community Feedback

Thank you! My account settings show that I'm unsubscribed. I'm guessing that there might be a mail server backlog or a delay in processing the unsubscribe request, as you mentioned. I was able to create an e-mail filter to automatically send the e-mails to my Deleted folder. My number of deleted messages keeps ticking up (it's now at 3,460 messages), but it isn't interfering with my ability to read/send/receive mail anymore. I think I will wait it out for a little while longer and hopefully it will resolve shortly.

Re: Beauty Insider Community Feedback

 Here are my settings to compare: