Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[WinglessOne]

@greeneyedgirl107  I’m feeling MUCH better now, thank goodness. 🙂 Technically I’m still contagious, but I’m well enough to stop self-isolation and just mask up among other people—so I can go pick up my Sephora spring sale BOPIS order. Priorities, you know. 😂

[greeneyedgirl107]

@WinglessOne I'm so relieved that you're doing better!!!!  And, I agree with your priorities!  Enjoy, and keep healing!

[danielledanielle]

This has been working for me, too (thx @greeneyedgirl107 ) if clearing my cookies fails @Titian06 

[greeneyedgirl107]

@danielledanielle glad to be of service!

[Titian06]

@danielledanielle @greeneyedgirl107 - I gave it a try too.  It worked, except for the fact I use a different e-mail for my Google login. 🙃

[greeneyedgirl107]

@Titian06 yay!  I never would have thought I'd find a work around!

[peculiarzmakeup]

@KatieBT @TeamBIC 

I just saw this and it’s never okay to respond to someone this way can this please be looked into. 
thank you for all you do 😊

[keelybt]

@peculiarzmakeup Thanks for flagging! We have taken care of it. 

[peculiarzmakeup]

Thank you 😊 @keelybt 

[WinglessOne]

Thank you @keelybt! 

@peculiarzmakeup  FYI, for posts like that, you can click/tap the 3-dots menu (bottom right corner of each post) and use “Report inappropriate content” to alert a BIC mod/admin. I use it when I see someone being a big jerk or notice something odd about a user account. (I recently reported one that seemed to be a brand employee/affiliate promoting a brand’s products and services in all their posts, without disclosing their brand relationship.) Thanks for letting TeamBIC know about this one! 

[peculiarzmakeup]

That is really good to know I appreciate you letting me know that! @WinglessOne 💕

[danielledanielle]

@TeamBIC, login issues are starting back up.  If I come straight to community, not from sephora.com, it half loads and kicks me out.  I couldn't log on to firefox mobile 30 min ago.  Able to login on desktop, but had to clear cookies and close and re-open firefox.

[greeneyedgirl107]

@danielledanielle @TeamBIC yes, I'm having issues, too.  Incognito isn't working for me anymore.   I signed onto Rakuten and am somehow able to get on now.  It's super frustrating.   I'm so out of the loop and it's not for lack of trying.

[TeamBIC]

@danielledanielle Ahh just when we thought we were in the clear. Thank you for letting us know - we'll continue to monitor!

[SportyGirly125]

@keelybt @LaurieBT can we remove this user please? Ilovep***

[keelybt]

@SportyGirly125 Thanks for the call out! This has been taken care of. 

[SportyGirly125]

@keelybt Thank you!

[danielledanielle]

Noted another issue, mainly with the app (quick uninstall and reinstall helped with logging in) and buying/viewing items.  For Nars, I don't see an item (Powermatte in Thunderkiss) in my favorites, but when I'm on Mobile, I can see it @TeamBIC .

ETA: Now it's appearing on my loves list, but I had to remove it and then re-add it.

ETAA: Gallery won't upload a video within the size limit.

 

 

[GeorginaBT]

Hi BIC friends, and happy Friday! 👋 A couple days ago our tech partners put out a fix that we think might've resolved some of the login issues that have been prominent on Community recently. If any of you continue to run into error messages on Community, please let us know! 

[Sunnysmom]

I am still not getting any notifications @GeorginaBT @TeamBIC . Anyone else having this issue? 

[GeorginaBT]

Hi @Sunnysmom! Yes - we are having trouble receiving email notifications on the TeamBIC account. We're looking into it with our tech partners as we speak. 🤓🙏