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View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Hello beautiful Beauty Insider Community members!
We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.
Some things to note as you are reporting issues:
Some tips:
It’s good to see you all and thanks for being patient!
Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!
Additionally, has anyone noticed likes disappearing? I feel like I'm going a little crazy but I keep seeing threads and posts that I know I've liked but the heart is no longer 'red'.
@Aaliaa I sometimes see the heart will be red on the featured thread at the top of the page even if I haven’t liked it. So, the opposite problem?
@Aaliaa you aren't crazy. I've noticed this too at times. 😞
Ok well as long as it isn't just me @veronika23!
@Aaliaanope! And I know others have mentioned this as well.
Just sharing some new issues I've had this week. Also liking a post from Safari has become nearly impossible. I have to go to the Google Chrome browser on my MacBook.
New error message when clicking BIC subscription notification links from email. This has been happening the last week. Hard refresh works 50% of the time to fix it. @KatieBT
Request Entity Too Large
The requested resource
/t5/Savvy-Shoppers/Deals-Too-Good-to-Pass-Up-Volume-Six/m-p/4115915
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.
I was going to add a .gif of Boromir asking what new devilry this is, but it's early!
I tried to post to get the error to make a screencap, but the sign in seems to me working again for me - I didn't have to put in my username or password through, so it must have been saved!
I don't know where else to post this, but now you can see who you are following, and who's following you!
Interesting. Does it actually work for anyone?
My profile looks like this:
But when I click on "35 Followers", I just get this:
Mobile site, Android, Chrome
On mobile (both app and safari) I get the same error message saying you have no followers and my profile hasn’t been updated for about a month but on Safari on my laptop, it is updated and tells me the followers.
@RGbrownUnidentified Can confirm on Android, Chrome..getting the same 'no' message for both following and followers.
Adding, Firefox on Windows showing the same.
@RGbrown when I tried looking at other peoples profiles, sometimes I get that message, but not always. I'm on Safari on a MacBook.
Is anyone having issues while posting? If I have images and press enter the image gets deleted. Also if I have images the typing slows down A LOT, like a character every 2/3 seconds when I'm definitely typing faster then that. @KatieBT
The "unidentified" is driving me up the wall. I CAN get it to go away by tabbing to a new line but the point is, I shouldn't have to. It looks like it's only an Android thing based on the people reporting it all mentioning Android and not Apple.
I'm having this same problem whenever I type a space after a tag. If I don't put a space (like if I go back and insert the cursor at the beginning after writing my message) it adds an @ to the end as well. Chrome incognito window on Android 8.1.0
@KatieBT is there a max for the love list? Ever since the switch over to the new format it sucks! Not only did we loose the grid view but the love list never loads properly, it's difficult to remove things from it, I can't see all of it and now I can't seem to add new products without removing some. Why was it changed? Why did they change something that wasn't broken in the first place. I used to love the old version. This one is a hot mess! I would love to get some answers. It's not the first time I've asked about it... and I know others have asked too. Thx!
I despise the new likes system with every fiber of my being. The photos are smaller, the sorting doesn't work (alphabetical is the worst transgressor. I often find F's and S's at the top of my list). If you unlike something, it resets the entire query back to the default and you have to dig back through to find your place. There are other reasons; but I'll stop there.
Mostly though I have found that I shop at sephora online about 70% less than I used to because of this. It was my main way to organize my intended purchases. I now feel dread whenever I click on that heart.