Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[greeneyedgirl107]

@KatieBT I used to paste the HTML for Sephora product pics, but there doesn't seem to be that option anymore.  I've been copying and pasting Sephora product pics, but they are coming up big.  Is it supposed to be that way?

[greeneyedgirl107]

@KatieBT When I write a post, I wish the box "Email me when someone replies" wasn't automatically checked.  I forgot to un-check it once, and it's already been an inconvenience to get that many e-mails.

[greeneyedgirl107]

@KatieBT I'm getting e-mail from other posts that start with "Re:____."  How do I stop this?  I only wish for e-mail if someone comments on my post directly with a mention of my username.  I thought all I had to do was un-check "Email me when someone replies" but that doesn't seem to be the case...unless I left it checked far more times than I thought.

[ShannonAlexis]

People are doing a great job reporting errors/glitches, but I have a grievance/question haha

The conversations only show a photo if the most recent response included a photo. I miss the old preview that showed the 5 or so most recent photos. That was really helpful and let us know if new content had actually been posted - and if we should go check the conversation. There are way too many threads to check all the time. So I'm just wondering if that could ever come back with any future layout tweaks?

[starletta8]

Here's an interesting one: I clicked to join groups, saw that the button changed to indicate that I'm a member, and then the next time I saw the group's icon, it's back to showing Join and I cannot click the button.

Is there a group limit?

These are the general groups- one of them is the Besides Beauty. (AKA they're not VIB/Rouge. 

[alexasteph]

It looks like most of my concerns have been addressed, everyone is doing a much better job of describing them than I am so thank you! 

The only little thing I'm seeing now that other may have pointed out, I'm not sure though, is it looks like there is the option to link a post to another platform, Twitter, Facebook, etc. Is there a way we can make it so anything we personally post isn't shared? I don't know about others, but I know a lot of us felt kinda weird about some of the "outsider" activity... ie. trolls, articles written, etc... I feel like this would just invite more of it. I didn't like having links to threads included in those articles (especially since the author never contacted us about it), and this seems very similar. 

[veronika23]

@KatieBT 

1- Is there a way for the OP to be a different color so we can differentiate it better from the rest of the comments? It was very clear in the old format and I find it's harder to tell now where stuff ends lol

2- Is it a bug in the system that you can only reply a certain amount of times? I can't seem to reply to some people after 2 or 3 replies.

3- I used to be able to manage my pictures and folders (private/public). I can't find any of it now.  Where is that located?

Thank you!

[Magrathea]

Not all threads migrated yet? Or what is going on? I can't find some threads.

[MaryK82]

Thanks for these guidelines @KatieBT this was really helpful! I had one question that I don't think has been asked (sorry if it has!) I understand where to go to see your friends (ie who you are following) list but what about seeing who is following you? Thanks! 😄

[Randell]

Thanks @KatieBT!!

Missing Threads:

[jemly]

hi @KatieBT and @candacebt -- i've noticed quite a few threads missing. i hope this is not redundant. * RANDOM THOUGHTS : BEAUTY (PART DEUX) * are you "trialing" a new product ? wanna talk about it ? * the hair thread and countless others i've started. i know things are still migrating. i'm also missing more than 20,000 hearts -- i'm not sure if this is part of the migration or not ? but while i'm here i figured i'd mention it.

[jemly]

replying to myself to add that when i look at one part of my profile the heart count is there, but when you look at the 'hearts leaderboard' and select 'all time' it says i have a significantly smaller number. it's not a huge deal. maybe i'm just confused !

[malday]

I'm also missing like 13,000 hearts haha. Geez

[Mochapj]

Hi @KatieBT @candacebt - the few threads I've noticed that are still missing are brand threads:

Let's Talk About NARS

The Anastasia Beverly Hills Thread

Pat McGrath Labs

and also my 'What's New On The Site Today Canada?' was MIA 

Thanks!

[Nerisai]

@candacebt @KatieBT

You guys seriously gotta halt those outgoing emails. I'm getting literally hundreds upon hundreds of emails from BT and I'm not subscribed to a single thread. 

[NotCrocker]

I am super relieved that I haven't had this onslaught of emails! My settings seemed to default in my favour, whew!

[veronika23]

@Nerisai

Here :). I posted this earlier

Ok right upper corner in the black bar you will see a bell and a + sign icon right beside.

Click the bell

A drop down menu will show up

Bottom left of the menu is a gear icon

Click the gear icon

You should be able to manage your preferences from there.

You might want to remove "Automatically subscribe me to all topics or reviews I participate in"

That should work in stopping all the emails.

[kariyava]

@Nerisai For some reason the default email setting is to get notifications for every thread you post on.  To change this, click the bell on the top right, then the gear on the bottom left of the pull down notification menu.  Go to your email settings and change the default.

[Anewxa]

I do like the fact that now I can see who I have hearted already and the bell notification of who has hearted me or replied.

One thing I personally don't like about the bell notification is when others are posting in the threads I have been to/commented at and it aimed at otger users..Lets say If I am inactive for long periods then when I log back on this feature drowns any notifications related to Me. Can this be tweaked so I only get notification if someone replied or tagged me? 

Also the layout is a little boxy atleast on mobile and the white space isn't helping the eyes. I also miss the thumbnails on the main page as this drew me into threads and made the main page look lively. 

[Jennabird]

Loving the new look so far! But, I was just curious about the titles under my name on my profile. I have one that says "VIB" (I understand this one) and the other says "Rookie" with 3 bars next to it where only one is filled. What is this indicated by? Is there an informational on it somewhere that shows what the other tiers are and how to reach them?

[NotCrocker]

Hey @Jennabird this is the new tier system and the movement up from the first level of Rookie to the final level of Boss is based on your interactions across all the parts of the Beauty Insider Community. So the more you engage (comment, give and receive hearts, help folks out), review, and post, the quicker you will climb the ranks. The algorithm remains a closely-kept secret, as it was in the last iteration of the ranks, and they've suggested that there is room for more ranks beyond Boss that may be added in the future.