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200,290 Posts
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Poor customer experience, embarrassing service standards!
I sent in an email 2 weeks ago to inform the customer service team at
Sephora of the horrific treatment I received at your Sephora store in
Fairview Mall, Toronto, Ontario but have no had a response. ...
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Re: Poor customer experience, embarrassing service standards!
Hi @ShaunaC78, I'm so sorry to hear that you have not yet received a
reply regarding your in-store experience! I'm happy to assist with
filing a formal store complaint on your behalf. I'll send you a ...
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Great customer service
I just spoke to Brianna and she provided exceptional service. I really
feel that she went above and beyond when helping me with my issue, but
I’m afraid that I may have hit the wrong button on the sur...
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Order
I ordered my makeup Saturday and it's now Monday and it's still in
progress I was wondering if it could still be here by Thursday because
that's when I really need it
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Re: Order
Hi @Anonymous, I'm happy to assist with this! I'll take a look at the
recent order and will send you a private message shortly. - Laurie
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Cancelled Order But not out of stock
Sephora cancelled my order saying one of the items was out of stock. I
checked online and none of the items were out of stock? I can't re-order
because I used a 20% off friends and family discount code for that
purchase. Help.
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Sample bag cancelled
This is concerning order #7636630432. I am very disappointed that the
sample bag was cancelled from my order. The main reason that I ordered
the product was for the sample bag and my order took longer...
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Omg!!! Sephora did it AGAIN!!
I'm VIB ROUGE and I ordered the luxury play box the moment it was
released. Two orders - each one for edition 1 and edition 2. SEPHORA
canceled the orders!!! Just like the last time!!?! Amazing how I ...
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RE: Omg!!! Sephora did it AGAIN!!
Me, too!!!! SAME!!!!!!!! I'm beyond and the CEO needs to hear about
this. My credit card said that there was no reason to cancel - just
Sephora deciding to cancel orders that were made first!
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Re: RE: Omg!!! Sephora did it AGAIN!!
Hi @Anonymous. So sorry about this! I'll send you a private message to
follow up. xo, Jamila
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Re: Omg!!! Sephora did it AGAIN!!
Hi @TinPanAli, I'm so sorry to hear this! I'll take a few minutes to
review your orders and will send you a private message with more
information shortly after. Thank you for your patience! - Laurie
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Missing order
I ordered something from Sephora in store because they didn’t have any
in stock, it was set to deliver on the 26th of October but I never
received anything. Then it changed to be set to deliver on the...
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Re: Missing order
Hi there @jenlovexx. So sorry for the delay. Have you received your
package? If not, I am happy to reach out with our shipping partner to
find out the status of your order. xo, Jamila
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Wrong beauty edition play box!
I was really excited for ysl and ordered edition 2 and i got edition 1.
Now edition 2 is sold out .This is very unfair Sephora ! Very very
unfair 😒
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VIB membership?
I can’t remember what email I used when I signed up for VIB, but I
likely no longer have access to it. I have my card, and I have created a
new account. Is there a way to associate my existing card nu...
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Re: VIB membership?
Hi there @Anonymous. I'll send you a private message to link you
account. xo, Jamila
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Re: VIB Rouge shopping event
Hi there @JessDiMare. You should have received your coupon in the mail.
If not, you should receive it via email as well. xo, Jamila
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Re: Sephora brand
Hi there @MayNel. We have several promotional sales throughout the year.
For SEPHORA COLLECTION sales, I do not have that information at this
time. I recommend checking our SALE section, or viewing th...
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The Beauty Remedy Edition Sold Out
I am very frustrated and very disappointed in customer service and the
lack of care in my order. I received an app notification and email of
this play box being available because I'm a rouge member an...
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Re: The Beauty Remedy Edition Sold Out
Hi @Jen621@PuffChips, I am very sorry to hear about your experiences! I
will be sending you both a PM shortly. Bisous, Sian
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Re: The Beauty Remedy Edition Sold Out
Hi there, I had the same thing happened to me. I'm VIB and placed the
order yesterday. 5 hours after I placed the irder it was still showing
in stock for both versions of the box so I didn't understan...
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Order incomplete
Hello,I placed an online order from Sephora and I got it delivered to
the Uk, so as you will know it was really expensive and I was really
disappointed to see today, when the box came to my door, that...
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Re: Order incomplete
I live in the UK, and none of my items arrived. I got a complete random
delivery. See the thread I
madehttps://community.sephora.com/t5/Customer-Support/sephora-messed-up-my-international-order-none-o...
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Re: Order incomplete
Hi, sorry to hear that..no,I had nothing from besame..it was a bundle
from first aid beauty and a kat von d brightening powder.Hope your order
will sort out eventually!
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Can a new one be shipped to me?
I recently got my Sephora play box, inside was the Tarte marine boosting
mist along with some other products. Unfortunately when I picked it up,
it was empty. I was thinking it may have leaked out or ...
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Re: Can a new one be shipped to me?
Hi @victoriaxbelle, I'm so sorry to hear your sample arrived in that
condition! I'm going to send you a PM now so I can best assist you.
Thanks!
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Is the VIB Complimentary 10% off stackable with the 20% off sale?
Is the VIB Complimentary 10% off stackable with the 20% off sale?
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RE: Is the VIB Complimentary 10% off stackable with the 20% off sale?
@AngelaAngie17 no because you can only add one promotion code per order.
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Re: RE: Is the VIB Complimentary 10% off stackable with the 20% off sale?
That 10% off does not have a code, you can add the complimentary kit in
the shopping cart for 10% off. But I doubt that Sephora will let
customers have a 30% off. Thank you for your reply though:)
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Re: RE: Is the VIB Complimentary 10% off stackable with the 20% off sale?
? The 10% off for VIB renewal has always required a code. The "kit" is
free to add to your cart, yes, but then it contains a code for 10% off a
future order. Either way, no those codes are not stackable.
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Re: RE: Is the VIB Complimentary 10% off stackable with the 20% off sale?
Ok. Thank you for the answer!
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RE: when is Sephora sale?? Has the email gone out already??
Rouge Sale is Nov 3-5 And VIB/Rouge is 10-15
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Why was I billed in October then again in November without receiving anything?
I subscribed to Sephora Play in October after the deadline and I just
received a notice stating they will be taking November's money by the
4th and to check out my past samples but when I checked they...
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Re: Why was I billed in October then again in November without receiving anything?
Hi @Anonymous, Sorry for any confusion! I'll send you a private message
shortly to assist 🙂 - Laurie
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wrong INTERNATIONAL address
I’m using the Sephora app on my phone for the first time and when I was
trying to change my shipping address I accidentally placed the order, to
the US address when I live in CANADA. I literally NEED ...
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