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Post in Customer Support

Omg!!! Sephora did it AGAIN!!

I'm VIB ROUGE and I ordered the luxury play box the moment it was released. Two orders - each one for edition 1 and edition 2. SEPHORA canceled the orders!!! Just like the last time!!?! Amazing how I never have any authorization issues unless it's the luxury box. Sephora - I need you to fix this and to restore my orders PLEASE immediately.
Anonymous Insider

RE: Omg!!! Sephora did it AGAIN!!

Me, too!!!! SAME!!!!!!!! I'm beyond and the CEO needs to hear about this. My credit card said that there was no reason to cancel - just Sephora deciding to cancel orders that were made first!

Re: RE: Omg!!! Sephora did it AGAIN!!

Hi @Anonymous. So sorry about this! I'll send you a private message to follow up.

 

xo,

Jamila

Re: Omg!!! Sephora did it AGAIN!!

Hi @TinPanAli,

 

I'm so sorry to hear this! I'll take a few minutes to review your orders and will send you a private message with more information shortly after. Thank you for your patience!

 

- Laurie

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