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200,670 Posts
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RE: Another Flash Shipping Issue - Fed up w/ Crappy shipping
Exactly.. even w/ all their exclusive items, brands, etc. the
subscription shipping issue is something I can't overlook. It's obvious
Sephora has no intentions of improving this any time soon. As many...
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Really late order
I placed an order on October 27th, and still have not received it. I
have the Rouge flash shipping....it’s been a week now and no package.
Wondering when I will see my items...?
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Re: Really late order
Hi @jess17, I'm sorry you haven't received your package. I'm going to
send you a PM, so I can look into this for you.
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Missing Package
My email says that my Sephora Play! package was delievered to my house
last week but i never recieved it.
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Re: Missing Package
Hi @Adriannaa21, I'm sorry you haven't received your Play box. I will
send you a private message to further assist you.
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Close to Rouge
I'm about $30 from hitting rouge status. Can I purchase/qualify during
the rouge fall sale dates or will I have to qualify beforehand? Also,
will my status be valid for only 2 months ( november & december 2017) or
until december 2018?
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Re: Close to Rouge
Hi @headdyleigh, If you spend the $30 or so needed to upgrade during the
promotion that will qualify you for Rouge and your account will remain
Rouge through 2018. The discount is the same for Rouge a...
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Re: Close to Rouge
you would have to qualify before hand. Rouge status is good for the
remainder of the year you reach it, into the next yearSo in order to
stay rouge for 2019 you have to reach it next year as well
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Re: Weekly wow....
Hi @kriscajiao, Sorry for the confusion! There was an error on this and
the correct discounted pricing will show tomorrow. Thank you, Mali
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RE: Weekly wow....
I think it’s just a glitch. Some items are discounted (Tarte concealer
and CFX highlighter) while others aren’t (like the Perricone set).
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Re: Cancellation?
Hi @okhomes, We are not able to cancel or modify orders once placed.
Best, Mali
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Re: Cancellation?
@okhomes, you should call customer service ASAP to see if they are able
to cancel it.
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Re: How do you clean a spoolie?
Hi @Meeradyal, You could probably rinse and dry this or use a makeup
brush cleaner. Best, Mali
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Samples
I am ordering online only to get the samples. Is there anyway to get
samples when I shop in-store? I don't like ordering online because of
shipping fees plus I can't see what I am getting. Help!
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RE: Samples
@Anonymous If your worried about shipping fees get the $10 flash
shipping. It’s good for one year and you’ll have Two day shipping for no
additional charge
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Re: Samples
Hi @Anonymous, Pre-packaged samples are not always available in stores,
but you can ask any Cast Member to make custom samples for you to take
home. 🙂 Best, Mali
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Re: Samples
Definitely. The samples in the store work a little differently though.
You need to ask an employee for a sample of which product in the store
you are looking to try out. Examples: specific foundation ...
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50 Point Play Pass for Play Box Beauty Edition
Sorry for the unintended multiple posts...I had technically
difficulties! Dear Sephora, I purchased two of the recent special
edition PlayBoxes. I didn’t receive an email for the 50 point Play Pass.
1...
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Re: 50 Point Play Pass for Play Box Beauty Edition
@mrbandme, @GingerMelody, @kscott14, + @Midgie17, I will send each of
you a private message to assist you. 🙂 -Mali
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I too didn't receive an email about the fifty points.
I too didn't receive an email about the fifty points.
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RE: 50 Point Play Pass for Play Box Beauty Edition
@mrbandme The last play box it got emailed out a week or two after
getting the box.
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RE: 50 Point Play Pass for Play Box Beauty Edition
@mrbandme The last play box it got emailed out a week or two after
getting the box.
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RE: 50 Point Play Pass for Play Box Beauty Edition
Also didn’t get a 50 point pass for the one limited edition box I bought
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RE: 50 Point Play Pass for Play Box Beauty Edition
I'd like to know this also. I purchased one of the special edition
boxes.
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Re: Hi, I don't remember what email account is linked with my Sephora card
Hi @Anonymous, I can look into this for you! I'll send you a private
message. Beauty On, Mali
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Rouge but haven't gotten any contact about the 2017 sale
I've been seeing this reported a lot - it looks like recently my contact
preferences got reset (like, really recently, looking at my email inbox
I was receiving promotional mails just weeks ago even) ...
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RE: Rouge but haven't gotten any contact about the 2017 sale
@peachgummy you are not excluded from the sale - every single rouge
member shops with the exact same code 20forrouge. Please see this thread
from the mods for full sale information https://community.s...
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Wrong Play Remedy Box
Not sure why these are so wrong, I chose Edition 2 because I have
allergy issues to Tatcha but that's what I got. Need this fixed.
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Re: Same. There was a major mixup. Its unfortunate.
@Lazybeautybeast I ordered edition 1 but received edition II 😭
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Re: Wrong Play Remedy Box
Hi @lisac3, I am sorry for the inconvenience. I will send you a PM to
assist you further with this.
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Re: Wrong Play Remedy Box
I also received the wrong box is there anyone who got edition IO who
wanted edition I and would like to swap?
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Re: Wrong Play Remedy Box
I'd like to swap. I wanted edition I but got II.. Really hope Sephora
can pay for the shipping on these swaps. PM me if you are down to swap.
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Special deluxe play boxes
Am I the only Rouge who tried to order (just one, not multiples!) only
to get a message saying they were unavailable - but VIB'S had them a
full day after I got told they were sold out? what? And my l...
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Re: Special deluxe play boxes
Hi @Srccsimmons, I'll send you a private message to assist you. Thank
you, Mali
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