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200,376 Posts
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Re: Double Charged?
Hi there @Anonymous. With split shipments, the first charge is the
authorization, and you aren't charged until your items shipped. That
initial auth of the full amount should settle off of your accoun...
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Accounts
I have two accounts, one I don’t use anymore because I got locked out of
and had a change of email addresses. But now I’m able to log back into
it but wanna combine those points and my Rouge status with my new
account. Can I do this?
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Re: Accounts
Hi there. I can link that secondary account to your primary BI account.
I'll send you a private message. xo, Jamila
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RE: I never received my 20.00 coupon for reaching Rouge. No rewards received. Empty promise???
@nanmarge
https://community.sephora.com/t5/Rouge/Rouge-The-Gifting-Starts-Now/m-p/3419130
View this thread for info about the sale.
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RE: I never received my 20.00 coupon for reaching Rouge. No rewards received. Empty promise???
And it’s not for becoming rouge but for the annual holiday sale coming
soon. For becoming rouge you simply get the yearly gift (this year it’s
a mini brush) that you add to your cart at checkout and the rouge
“benefits”.
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Birthday Gift didn’t show on checkout
I am a VIB Rouge and my Birthday was yesterday. I placed an order this
morning and never got a prompt to add my Birthday gift. What should I
do? I don’t want to go all the way to the mall to get my gift.
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Re: Birthday Gift didn’t show on checkout
Hi @labrat1996, I'm sorry to hear you were unable to redeem your
Birthday Gift with your recent order! I'm going to send you a PM to
assist you further. Always,Danee
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Re: Birthday Gift didn’t show on checkout
Did you look under "Redeem your rewards"? That's where the option will
pop up and it will let you check it off. It is right next to "select
your samples".
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Promo item canceled from order
Hello, the Richlip promo was cancelled from my order. Could you please
replace it with a different promo?
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Re: Promo item canceled from order
Hi @DaintyDiva, I'll send you a private message to assist you. Thanks!
Happy Halloween, Mali
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Re: Promo item canceled from order
would you be so kind to help me too with that problem? Thank you!
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mini makeover
my sister's wedding is in a couple of months, so I need to try long
wearing makeup but I only need my face makeup done, since I already have
long wearing eye makeup, does that still count as a mini free makeover?
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Re: mini makeover
Hi there, Oh fun, your sister's wedding! That's exciting. 🙂 I would
call your local Sephora or the store you are planning to visit to see
and to make or confirm your appointment. Happy Halloween, Mali
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Linking VIB to Account
I recently created an online account but have had a Beauty Insider
account for over a year. This month, I was moved up to the VIB. Am
needing assistance with Linking VIB account number to my online account.
Thanks!
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Just got home and my package is nowhere to be found even though it was "delivered"!?
I just got home and checked my mailbox and the front door to find my
package but it's nowhere to be seen. I got an email from Canada Post
saying that the package was delivered but it's not. I checked ...
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Re: Just got home and my package is nowhere to be found even though it was "delivered"!?
Hi @ricebunny, I am very sorry about that! I will send you a private
message so that I can look into this for you. Thank you. Best Wishes,
Janean
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Play limited edition
I just saw via the play group that a rouge edition box came out this
morning but I was not notified. Now it's sold out. Why did you drop the
ball on this?
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Re: Play limited edition
Hi @KireiKirei, I'm sorry to hear this! I recommend that you
double-check that you're subscribed to receive all emails from Sephora
and enable push notifications on the Sephora App. I apologize for this
inconvenience! - Laurie
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limited play box
is anything going to be done about the massive issue with the play boxes
being mixed up? I ordered and really wanted ll and received l. Also my
samples I received are not what I selected.
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Re: limited play box
Hi @kjudisch, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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VIB Rouge sale
Hi I am a VIB rouge member and I was wondering why I haven't received my
coupon for the upcoming sale this coming weekend.
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Re: VIB Rouge sale
Hi @evawong20 and @KaciB, Please check out the FAQs in the Rouge Group
for more information. Thank you. Best Wishes, Janean
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Wrong Item
I ordered the Play limited edition #1 and every order confirmation I
received said #1, however I was disappointed to find box #2 arrived
today. I know they are sold out now, however the company never ...
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Re: Wrong Item
Hi @kscott14, I'm sorry to hear this! I'll send you a private message to
assist. Additionally, I went ahead and removed the screenshot from your
original post as it contained your order and tracking number. Thanks for
understanding! 🙂 - Laurie
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RE: Wrong Item
I think everyones were switched because I got l and ordered ll. Also my
samples were not what I picked.
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RE: Wrong Item
Also in a separate order I received today, none of the samples were
included in my box.
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Some customers more important than others?
So I guess since Sephora sent out the wrong boxes I won't get either
that I ordered. I think it's ridiculous it took 4 days to determine that
and the rest of my order was processed several days ago. I...
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Rouge Sale
hi there, some of my friends have received their discount info in the
mail already. I’m just wondering what to do if I don’t receive mine? Any
help would be appreciated thank you!
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Re: Rouge Sale
Hello! You please take a look at the Rouge: The Gifting Starts Now
thread here >
https://community.sephora.com/t5/Rouge/Rouge-The-Gifting-Starts-Now/m-p/3419315/highlight/false#M59199
Emails regarding...
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Shipping
I received my package today, but I did not receive all the items I
ordered. I ordered 5 items but only received 2 items.
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Return
Order number: ---------- I ordered this online and paid with my paypal
account. I return one of the items (fenty foundation) through the mail
in order to receive my paypal credit. It has been several ...
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Re: Return
Hi @dcuriel10, I apologize for the delay in our response! Upon review, I
see that a Beauty Advisor was able to assist yesterday. Additionally, I
wanted to let you know that I removed the order number ...
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VIB Intro Packet
Hi, I made VIB two purchases ago. However, my intro packet did not come
with my purchase. I went into the store last week and made another
purchase so I could get my packet, but the store was all out....
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Re: VIB Intro Packet
Hi @ShaeDay, Congratulations on reaching VIB status! I'll be happy to
assist with this and will send you a private message with more
information shortly. Thank you for your patience! - Laurie
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Unsuccessfull authorization
Hi I have been trying to place an order since last 3 days and it keeps
showing the error of unsuccessful authorization. pkease help.
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