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198,911 Posts
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Wrong sample bag
I received the wrong sample bag (promotion "bagofcheer") in my order. I
ordered Prep for the Holiday Card, but received Find Your Chill, most of
which I can't use due to my sensitive skin. Is the bag ...
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Re: Wrong sample bag
Hi @tastelikewater, I'm so sorry to hear this. Can you please private
message me your order number so I can assist? Thank you! 🙂 Best
Regards, ❤️ Raquel
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Re: Wrong sample bag
Hi Raquel,Thanks for responding! When I click on your username to PM you
I'm taken to "Page not found," but I'll try again in a bit.
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ROUGE and can't use my 20% Code
Everytime I go to apply 20FORVIB it says I need to be logged into a VIB
account. I have checked, double checked, logged out and back in, no
dice. I am trying to order the Clarisonic Mia2xBoscia set. Not seeing
anything about exclusions. Help?
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Re: THANK YOU!
@princessblue27 is correct! Let us know if you need further assistance
@Anonymous. -Mali
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VIB accounts not on account
My account that I sign on to online is not linked to the VIB Sephora
card that I have. I don't think the two are linked and I can't figure
out how to, HELP!
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Missing points from Nov Play Pass
Hello lovely people at Sephora Customer Service, I redeemed my Nov play
pass on Saturday (11/11) and I see the points from the purchase but not
the 50 points for the play pass. Can you please assist m...
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Just wondering if anyone in customer service could help m...
Just wondering if anyone in customer service could help me with this.
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Shipping is still pending after a few days
Hello, I ordered an item as well as a couple free samples on Sunday but
non of them have shipped yet. It still says “pending”. a couple of my
free samples show ”out of stock” now is that what is holdi...
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Re: 75 min makeover free?
Hi @chupla, Rouge clients can enjoy both 45-minute custom makeovers and
90-minute personal one-on-ones with a Beauty Advisor! You can find more
information and book your reservation here. >
https://www.sephora.com/store-locations-events - Laurie
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Re: superstars kit
Hi @limonaderoze, I apologize that the Sephora Favorites Superstars
Everyday Must Haves set is not available at this time. I kindly
recommend that you check back soon! - Laurie
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do you know why the superstar kit is now available anymore?
where is the superstar favorite kit???
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Re: do you know why the superstar kit is now available anymore?
Hi @limonaderoze, I apologize that the Sephora Favorites Superstars
Everyday Must Haves Set is not available at this time. I kindly
recommend that you check back soon! - Laurie
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2 pending orders
I placed 2 orders on November 10th, along with purchasing the two day
shipping for a year so I would receive them quickly. I was expecting
them to arrive today and went back into my email to see if I ...
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Re: 2 pending orders
Hi @akleck, I'm sorry to hear this! Please send me a private message
with your order numbers for assistance. - Laurie
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RE: 2 pending orders
You’re not going to get anything for another week... my order from Nov
3rd is on its way still
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Sephora missing money
In order 7601861455, I ordered wipes but I only received 1 of each item
instead of 4 of each. Got a re-shipment (new order #: 7636713682) but it
did not authorize as I didn't have my credit card saved...
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Re: Sephora missing money
Hi @Anonymous, I'm very sorry to hear this! I'm happy to assist but I'm
having trouble accessing your profile to send you a private message. Can
you please send this information to me in a private mes...
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points
can you only redeem points "samples" online? also, I've noticed that
while in store, ppl in front of me often receive samples when they are
paying. i have never received samples, do i need to ask for them??
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Re: points
Hi @jepena, Deluxe samples may be redeemed for points both online and
in-store. Available rewards will be displayed at the registers and you
can simply let a Cast Member know that you would like to re...
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Regarding returns
Hello, i made 2 returns at Sephora on Friday 11/10 one was from an
online return and one was made in store. Both were credited back to my
account but i have yet to see them returned to it. I don’t hav...
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Re: Regarding returns
Hi @dashjen, If you have not yet received a refund, please send me a
private message and be sure to include your registered email address so
I may assist further. For immediate assistance, please cont...
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RE: Regarding returns
When returned as credit back, it can take up to 5 days. Like stated from
the other individual anything over the weekend won't post until tonight
so you may see it as early as tomorrow morning.
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Re: Regarding returns
@dashjen Fridays and weekends are a bit of a no-man's land when it comes
to banking and transactions. Most transactions will not fully post to
accounts till Monday so I'd check again today!
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Re: Regarding returns
MissPuff wrote:@dashjen Fridays and weekends are a bit of a no-man's
land when it comes to banking and transactions. Most transactions will
not fully post to accounts till Monday so I'd check again to...
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outstanding orders
I have placed orders during rouge sale first came and then my most
recent orders came but my orders I made in the middle haven't. I have
been placed on hold several times, emailed several times, tried...
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Re: outstanding orders
Hi @jml11585, I'm happy to take a look further for you! Please send me a
private message and include your order numbers so I may assist. Thank
you for your patience! - Laurie
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Re: Makeup consultation
Hi @Anonymous, You can book a Custom Makeover or a Personal One-on-One
on the website here! > https://www.sephora.com/store-locations-events -
Laurie
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ORDER PENDING, ITEM IS NOT ON WEBSITE ANYMORE
Hi Everyone,I recently placed an order on Friday, but now I see that one
of the items (SK II Essence Set) is not even on the website anymore, Is
it possible to verify that my order went through? Order #: ----------
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Re: ORDER PENDING, ITEM IS NOT ON WEBSITE ANYMORE
Hi @xmaac, I see that the order has shipped and included all of the
products you ordered. I apologize for any confusion this may have
caused. Moving forward, please note that if items are removed from...
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yesss you should call customer service and ask them trust...
yesss you should call customer service and ask them trust me it'll be
alot quicker and they can give you some points for the inconvenience
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Missing an item from play box. :(
I opened my Subscription box really excited for this month's samples
only to find that I am missing the Gel Gloss and it was the sample i was
looking forward to the most.
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Re: Missing an item from play box. :(
Hi @ULTDUBU, I'm very sorry that your PLAY! box is missing a sample! For
immediate assistance, please contact us by phone at 1-877-Sephora
(1-877-737-4672). Or, you may send me a private message with ...
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