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200,644 Posts
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what does unsuccessful authorization mean in status?
I placed an order with one day shipping and was very urgent to me, but
now the status is showing STATUS: Unsuccessful Authorization Please
explain on to why this happened.
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Re: what does unsuccessful authorization mean in status?
@Anonymous, I'm sorry to hear this. An unsuccessful authorization means
that we were unable to authorize the order and it was not able to go
through. I'm going to look into this in more detail for you and send you
a PM soon!
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I didn't get my free samples !
I selected free samples at checkout and I didn't get any of them and my
account order history has nothing on it? I ordered about two weeks ago
and received my package but no free samples
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Re: I didn't get my free samples !
Hi @shannonrose97, I'm sorry to hear that! I'll send you a PM soon.
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Re: How do I merge my multiple accounts?
Hi @Lexyfaye, I will send you a private message so that I can help you
with this. Thank you. Best Wishes, Janean
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Gift return
Can I return a gift and get cash for it? I have the receipt, its in new
condition and its before 30 days.if i return it can it be credited back
to the person that bought my gift?
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Re: Gift return
Hi Zahrahhh, I would recommend contacting the store directly for more
information and let them know it was a gift and the receipt has the gift
givers information. They should be able to let you know how they will be
able to process it.
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Hello, I would like to connect my physical beauty insider card with my online account
Hello, I would like to connect my physical beauty insider card with my
online account
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Re: Hello, I would like to connect my physical beauty insider card with my online account
Hi Jjjcho, I will send you a message to help.
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No samples in order
I received my order today and none of the three samples I'd chosen at
check out were in it. I've had a sample missing before or one of them
replaced, but this is the first time all of them were missing. What
could be the reason?
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Re: No samples in order
Hi big10beauty, I'm sorry to hear that! If samples are missing
altogether it's usually a fulfillment error at the warehouse level. I'll
send you a PM.
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unsuccessful authorization
placed an order and transaction was successful through paypal, but now
it is "unsuccessful authorization", can you update me on what that means
or what will happen now? Do I get a refund if it doesn't...
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Re: unsuccessful authorization
Hi @Anonymous, I will send you a private message with more information
in regards to this shortly. Thank you. Best Wishes, Janean Sephora
Facebook Team
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Package missing
Sephora has sent me an email saying that the package been shipped.
However it has been 3 days and the package has not been delivered or
Canada Post says the tracking number does not exist. Where is my
package?
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How do I change my birthday to February 5th?
I accidentally put my wrong day of birth and I am trying to change it to
my real birthday (.02.05.2001). How can I change it?
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Re: How do I change my birthday to February 5th?
Hi emmyanger, I've updated your birthday to February 1st for you!
Always, Danee
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Re: How do I change my birthday to February 5th?
Hi Ingridusalte, I've updated your birthday to February 5th for you 🙂
Always,Danee
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can you return something even though it isn't in store anymore?
Let's say your friend bought an item for $35. They give it to you but
you don't actually like the color. You mean to come back to the store
and return but forget. After a month or 2 later you go to th...
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Re: can you return something even though it isn't in store anymore?
Hi makeup1592837, Our Sephora stores will still be able to accept the
item even if it it's not sold anymore. However, I do recommend
contacting the store, prior to your visit, for more information reg...
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Damaged product
I just purchased the tartiest pro glow online and received it in the
mail but when I opened my package, "lit" was cracked and the product was
everywhere. What is the process of receiving a new one asap?
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Re: Damaged product
Hi marycambridge, I'm sorry to hear this item arrived damaged! I'm
sending you a PM to help. Always, Danee
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Re: Hi, how do I change my birthday to Nov 16?
Hi STIL, I've updated your birthday in your account for you! You may
need to log out and log in again to see your new info listed.
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Return Product for Store Credit
Spoiler (Highlight to read)I purchased a foundation on Oct 22 2016 that
I just cannot get to work with my skin. I no longer have the receipt but
it went through my beauty insider account. Will I still...
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Re: Return Product for Store Credit
Hi Aly711, I'm sorry to hear the foundation you purchased is not working
out for you! If you do not have the receipt but the item can be located
in your Purchase History, the store should still be abl...
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SEPHORA POINTS
I recently purchased a product from Sephora without using a card/or
giving my email address. Is there a way to redeem the points from the
receipt?
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Re: SEPHORA POINTS
Hi sj1130, I can assist you with this 🙂 I'm sending you a PM now.
Always, Danee
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Can I get my birthday gift in advance?
My birthday is in July but I already know that I will not be in the
states for the whole summer, therefore I'm wondering whether I could get
them before I leave...( Actually it's also fine if I could ...
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Re: Can I get my birthday gift in advance?
Hi Snowe524! Regretfully, you won't be able to redeem your birthday gift
online earlier than two weeks before your birthday and two weeks after
your birthday. Although, if you were to pick it up in-st...
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Wrong email linked to my beauty insider account
Hi, I got a beauty insider card last summer in Sephora store and made
account here on Sephora just few minutes ago. I think the card I have is
linked to a wrong email. My account does not show how man...
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Re: Wrong email linked to my beauty insider account
Hi @Anonymous, I will send you a private message so that I can help you
with this. Please check your messages shortly. Thank you. Best Wishes,
Janean
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VIB question
while looking at the benefits for the VIB status, i noticed it said "
free shipping 1x" and i was just wondering what that is and how to use
it.
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Re: VIB question
Hi @nmb87, I will send you a private message with more information
shortly. Thank you. Best Wishes, Janean
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VIB confusion
When I shopped in store and made a purchase I received a Sephora VIB
card but when I log into my account online it tells me I need to gain X
amount of points before becoming VIB. Why is it like that?
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