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200,666 Posts
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Once again another issue with my Beauty Insider points.
Hello, I'm posting this here in hopes of getting help after getting no
reply through email. On November 14th I went to my local Sephora store
and made a purchase. When I went up to the register I gave...
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Re: Once again another issue with my Beauty Insider points.
Hello @AlejandraSofia , So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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RE: Re: Once again another issue with my Beauty Insider points.
Hi! Sadly, my issue has still not been resolved. I’ll pm you shortly.
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VIB & Slow Shipping : 14 days!
I've been a VIB customer for many (5+) years but this year I'm pretty
much done with Sephora. All of my orders (w/out hazmat products!) have
taken so long to arrive even though one of the 'perks' is f...
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I'm just here to say I agree with you. I'm VIB and I purc...
I'm just here to say I agree with you. I'm VIB and I purchased FLASH
shipping. The "2 day shipping" really makes no difference whatsoever.
Cuz 3 days after you place the order, it's still "Pending." A...
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Re: Free 50 points
Hello @Anonymous, At this time, we do not have any sign-up incentives
for our Beauty Insider Community. Sorry about that! Best, Richard
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Damaged product
I got my order today and the packaging was damaged also I am scared to
use it because the box of my foundation came with out a seal, foundation
was leaking when I opened the box up for the foundation....
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Re: Damaged product
Hello @SavRomana , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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wrong free sample
I ordered 3 free samples, but it gives me only 1( totally different
one). Bad shopping experience!
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Re: wrong free sample
Hello @sunniew , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Re: wrong free sample
At least you got one. Ive gotten every sample wrong in the last 4 orders
I've made.
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Shipping
I went to the Sephora inside our mall I was color matched to a
foundation that I absolutely loved that they didn’t have in stock they
gave me a tiny sample and said I could order it online 5 days late...
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Re: Shipping
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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I forgot to add my free samples!
I forgot to add my samples to my recent order. Is there anyway they can
be added? I only ordered it about 10 minutes ago. If there is anything
that can be done my order number is ************** and I ...
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Re: I forgot to add my free samples!
Hello @Anonymous, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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ORDER IN PROGRESS FOR 2 DAYS NOW? SEPHORA CUSTOMER SERVICE PLEASE REPLY
My order number is *********** I placed my ordere on Sunday 19th Nov'17.
I am based in India and this order is to be shipped to my sister in LA.
I placed this same order with my credit card first but ...
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1 Reply
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Re: ORDER IN PROGRESS FOR 2 DAYS NOW? SEPHORA CUSTOMER SERVICE PLEASE REPLY
Hello @zara369 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Number of BIC posts
So my post number for the BIC on a browser says 5, but on the app it
says 340+. Why are the two numbers different and how do I correct it to
the right number of posts?
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1 Reply
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Re: Number of BIC posts
Hello @cindyvonlovely , So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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What is taking my order so long!?!
I placed 2 separate orders during the 20% off sale and was informed that
processing was going to take longer than usual due to the high volume of
orders. The first one I placed on 11/14. The second I ...
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1 Reply
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Re: What is taking my order so long!?!
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Still pending?
I ordered items for my upcoming vacation with my discount code on Nov
14th. I have checked every single day, and it still tells me that the
order is pending. Now, 7 days later, it is saying that 2/3 i...
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1 Reply
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Re: Still pending?
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Shipping
I made my order a week ago and i still haven’t received a shipping
confirmation number. Disappointed because this was meant to be a
birthday present.
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1 Reply
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Re: Shipping
Hi there, we're sorry to hear you've been impacted by our processing
delays. Please go here for more information on when you can expect your
order, which is on our Sephora Beauty Insider Community:
http://seph.me/2AoOnNS Thanks!
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Charged twice for a 485$ order!!
I'm never ordering from Sephora online ever again. On November 12nd I
ordered some products and the total was 485 US Dollars, I payed, the
amount was taken away from my account and everything was okay...
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Re: Charged twice for a 485$ order!!
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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RE: Charged twice for a 485$ order!!
Call customer service and make a claim with your bank. You’ll get your
money back.
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Delivery Delay & Out of Stock?
I placed my order on 14th November during the VIB sale. Since then, my
order status has been 'in progress' and shows that 2 of the items I
ordered are now out of stock. I understand that there would b...
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Re: Delivery Delay & Out of Stock?
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this order, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Re: Delivery Delay & Out of Stock?
I wish they would ship the part of my order that is in stock. If
somethings sold out, I get it, they can't ship something they don't
have, but at least move the rest of the order along.
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Re: Delivery Delay & Out of Stock?
Same here-- I was initially charged and the funds were returned to my
account. It's been a week and there have been no order updates!
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RE: Delivery Delay & Out of Stock?
My order is still in progress as well. I️ checked my bank account and
Sephora never collected the funds for my order so it was released back
into my account. This is very frustrating.
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Order Delay
Dear Sephora, I ordered last Thursday 16 November, and my order still
remains pending. I emailed the Customer Service Team twice and all I got
was an automated reply. Is there any way I can get an upd...
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Re: Order Delay
Hello @SereneT , So sorry to see this. If you are still experiencing
issues with this order, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Shipping Delays
I ordered a gift on the morning of November 15th with 3 day shipping. It
is now the 21st and it still says in progress. There was no warning that
deliveries would be delayed otherwise I would have jus...
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Re: Shipping Delays
Hello @SDP119 , So sorry to see this. If you are still experiencing
issues with this order, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Re: Shipping Delays
I wish there was a cancel option too! It's one thing if it's $20 but for
an order over $100 you can't just go repurchase it somewhere. I like
Sephora, but I definitely won't be doing any online shoppi...
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