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200,602 Posts
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Re: How to link my Beauty Insider card to my online account??
Hi AVTDM, I am sending you a message now to help!
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Becca Ever Matte Primer
So I recently repurchased this primer, I've been using it for about two
years. SO disappointed with this new one. The product is thinner and
makes my makeup patchy, and my foundation won't even stick ...
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RE: Becca Ever Matte Primer
I own this primer too. I never know How I feel about it! It can pill up
if you don’t let it dry completely. You should look into the Cane+Austin
primer! It keeps me just as matte as the Becca AND has SPF 50!!!! It
will definitely replace the Becca.
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Re: RE: Becca Ever Matte Primer
I'll check that one out, the Becca one just isn't working for me
anymore! Thanks!
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how to apply to get the b-day gifts
idk how to get joined into the thing where you can revive gifts on my
birthday (etc)
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Re: how to apply to get the b-day gifts
Hi lilmorris, As a Beauty Insider you are able to redeem your birthday
gift during your birthday month! You will be prompted to add the gift to
your merchandise order or you can pick up the gift at yo...
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order #***********
Hello. I received the above mentioned order but it was missing an item.
The item (laneige lip mask) was on the slip but not in the box. What do
I need to do to get this corrected?
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Re: order #7880061882
Hi @Cyoung25 I'm so sorry that was missing from your order. I see you
have now been assisted with this.
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Lasership - 6 Missing Packages
Unbelievable. I am on the phone with customer service now because 6
packages I ordered over the VIB sale have all gone missing. Lasership
tracking says they delivered them all yesterday but they are n...
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Re: Lasership - 6 Missing Packages
Hi @betterthanmink @annie109999 I'm so sorry to hear that you didn't
receive your orders. I see both of you have now been assisted with this.
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Re: Lasership - 6 Missing Packages
I had the same issue - status said Delivered yesterday by Lasership, and
I could not see the package anywhere around the house. I triple checked
and nothing. I emailed customer service and still havent gotten a reply
yet
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No samples at all
I see the samples seem to be an issue (I understand sometimes we won't
get the ones we picked) but in my order that arrived today, I got zero.
None. That was disappointing.
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funny you said that. my last order I picked the drink ele...
funny you said that. my last order I picked the drink elephant Vitamin C
and two other things. I really wanted to sample it. Did I get it?? nope
and it took forever. I love Sephora but really CS sucks...
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Re: No samples at all
Hi @Producerpope I'm sorry for the delay in our reply and that you
didn't receive samples with your order. I will look into this for you
and send you a message with more information.
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RE: No samples at all
Yes, if they don’t drop samples in your bag definitely ask. I love it
when they do it without being asked so I don’t feel like a peasant
begging for free stuff 😂 (laughing face emoji).
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RE: No samples at all
I know exactly how you feel, my last couple of Box come without sample!
It’s so disappointing how online Sephora have turn out, I get a lot of
sample at checkout every time I buy in a Sephora store without even
asking for it which I think is great!
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Re: No samples at all
Gee, in three days, no one's responded to this message?? Also
disappointing.
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Same. I never get samples from my local Sephora store. If...
Same. I never get samples from my local Sephora store. If they don't
give them out then what do they do with them? Plus, I rarely get the
samples I choose with my online orders. Really not cool
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I also don't ever get the samples I ask for and also some...
I also don't ever get the samples I ask for and also sometimes dont get
any with my order 😔
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Shipping time longer than 3 Days
I made an order on Nov 15 (4 Business Days ago), and my order just says
In Progress, not even shipped yet. Anyone else experiencing this? Is
there a driver for this?
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Re: Shipping time longer than 3 Days
Hi @acevedos I'm sorry for the wait! We are experiencing delays due to
high volume and we appreciate your patience.
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RE: Shipping time longer than 3 Days
Yes. My package ordered the last day of the 20% off sale isn’t scheduled
to arrive until the 27th. I pay for Flash shipping. I just recently got
an email saying it was mistakenly processed a different...
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Re: RE: Shipping time longer than 3 Days
Hi @RuralGal19 I'm so sorry that you order was sent out using the
incorrect shipping method. I will look into this for you and send you a
message with more information.
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lost package
My order status said it was delivered Nov 20 at 9:32PM via Lasership. I
checked everywhere and did not see the package at all. How do I get that
resolved? I never had that happen when Sephora uses UPS to ship my
packages.
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Re: lost package
Hi @annie109999 I'm so sorry to hear that you didn't receive your order.
I see that you have now been assisted with this.
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Play non-subscription Boxes
I noticed the Play boxes are available without a subscription which is
awesome! I really want to try one before I commit to a subscription. My
question is, the 50 extra insider points, how are they re...
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Why is my order still pending?
Hi, I placed two orders on Nov 15th, why haven’t they shipped yet? It’s
been 5 days and both of them are still pending. I emailed sephora
customer service and no one replied
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Re: Why is my order still pending?
Hi @Nicolebabyy Sorry for the wait! We are experiencing processing
delays due to high volume and we appreciate your patience.
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Item out of stock after order placed
I ordered an item when it was in stock but after getting my order
confirmation I checked my orders and it said my item was out of stock.
Does this mean I won’t get it?
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Re: Item out of stock after order placed
Hi @Anonymous No, that status you see is just the current status should
you wish to reorder. I see your order has shipped and should include all
of the items.
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RE: Item out of stock after order placed
You will get a cancellation notice they are not able to fill your order.
I had an item cancelled that was out of stock. The other out of stock
items shipped separately from different warehouses. One t...
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Forgotten Samples
A few days ago, I made an online purchase for a Christmas gift for my
little sister. I really like to use samples as stocking stuffers, and
had the Bag of Cheer bag in mind for this. When I made my or...
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Re: Forgotten Samples
Hi @Phantasmaa Sorry! We aren't able to make any modifications to your
order once it has been submitted.
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Unsuccessful Authorization Order
Hi i made an order to ship to my Aunt's hotel in California and
accidentally wrote my name in the shipping address and now the order
says "Unsuccessful Authorisation". Is is possible to refund my order?
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Re: Unsuccessful Authorization Order
Hi Tan99, I'm sorry to hear that your order was cancelled. I see that
you have now been assisted with this by phone.
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Delivery Times Are To LONG for Rouge Members
I placed my order on 11/15.This is my updated info. I am a ROUGE
member... Why so long? Delivery DelayDue to high volume, orders placed
since November 19th might experience up to 5 business days delay...
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Re: Delivery Times Are To LONG for Rouge Members
Hi @MamaWitt I'm so sorry for the wait! I will look into this for you
and send you a message with more information.
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I am having the same issue. 5 orders I placed this month...
I am having the same issue. 5 orders I placed this month are pending. I
called rouge hotline, posted in customer service group (still no
response after 11 hours)and tried to contact the company on fb....
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