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Post in Customer Support

Still pending?

I ordered items for my upcoming vacation with my discount code on Nov 14th. I have checked every single day, and it still tells me that the order is pending. Now, 7 days later, it is saying that 2/3 items that I purchased are out of stock...weird how they were in stock when I ordered them. What makes it better is that the money was already taken out of my account, shouldn't it be taken out when the order finally goes through processing? Or am I paying for makeup that I'm not even getting?

Re: Still pending?

Hello @striiitscher ,

 

So sorry to see this. If you are still experiencing issues with this, please send me a PM and I'd be happy to assist!

 

Cheers,

 

Richard

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