Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|
Anonymous Insider

Shipping

I went to the Sephora inside our mall I was color matched to a foundation that I absolutely loved that they didn’t have in stock they gave me a tiny sample and said I could order it online 5 days later and my order is still processing when is my package going to be shipped? This is my first time ever shopped with you guys and I’m very disappointed. I ordered other things off of amazon the same day with a 5-7 day shipping and it arrived at my door yesterday. Highly highly disappointed.

Re: Shipping

Hello @Anonymous ,

 

So sorry to see this. If you are still experiencing issues with this, please send me a PM and I'd be happy to assist!

 

Cheers,

 

Richard

RE: Shipping

The same thing is happening with me except it's been 6 days for me.
2 Replies
Conversation Stats
  • 2 replies
  • 194 views
  • 0 Hearts Given
  • 3 Contributors