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200,666 Posts
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Order Still Pending
Placed my order on November 15th and it's still pending. Why is it
taking so long to ship? This is ridiculous!
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1 Reply
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Re: Order Still Pending
Hello @LadyM2011 , So sorry to see this. If you are still experiencing
issues with this order, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Lost Canada Post Parcel
Hello, I placed order ************ and selected expedited shipping as I
needed it this week. I’ve been tracking the package on Canada Post
(going from Mississauga to Hamilton with Xpresspost is 1 busi...
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1
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1 Reply
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Re: Lost Canada Post Parcel
Hello @rebeccadarcy, So sorry to see this. If you are still experiencing
issues with this order, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Card charged but no order confirmation!
I placed an order on saturday and then another one yesterday. With both
of them I got a message saying that my information wasn't correct. I
checked and it was CORRECT. I don't know why I'm getting th...
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1
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1 Reply
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Re: Card charged but no order confirmation!
Hello @Karlachy , So sorry to see this. If you are still experiencing
issues with this order, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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Play Box
I still haven’t received my November Play Box - it shipped on the 11th
and, as of the 13th, the shipping info says “exception.” Can you please
assist? Thank you!
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3 Replies
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Re: Play Box
Hi @nckate and @LilyBoop I see you have both been assisted with this by
phone. If you need further assistance with this, please send me a PM.
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1 Reply
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Re: Play Box
I am in the same boat. I am not sure what's going on. I got an email on
November 12th saying that box had shipped, but I still haven't received
it...
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No Play Pass Points
I made a purchase last week at a Sephora store and I used my Play Pass.
On my account, I can see that the points from my purchase were added,
but not the Play Pass points...
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1 Reply
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Re: No Play Pass Points
Hi @ashlinm I will look into this for you and will send you a PM with
more info.
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Order not received
I placed an order on 10th November with 3 day shipping option and
haven't received my order as yet though status of the order shows
"Delivered". I have already followed on online form but haven't rece...
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2 Replies
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Re: Order not received
Hi @Anonymous, Oh no! I'm so sorry to hear this. For immediate
assistance, please give us a call at 1-877-SEPHORA. Thank you! 🙂 Best
Regards, ❤️ Raquel
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Re: Order not received
I have been in touch with customer support everyday over the phone for
more than 10 days now and my delivery issue is getting messier. As
advised multiple times, I had to travel overseas and no one wi...
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Wrong email address?
I recently applied for a BeautyInsider card, but I think my email
address was typed in incorrectly because when I sign in to my online
account, it shows that I only have 0 point.
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1 Reply
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Re: Wrong email address?
Hi Annie1102, It sounds like you have 2 accounts! I am sending you a
message to help:)
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Partially shipped order
I placed an order today for 2 products and some deluxe samples with my
points and I got an email stating only one of my products shipped. Any
idea why this happens?
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3 Replies
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Re: Partially shipped order
Did you end up receiving the items in your order? Or does partial ship
mean un-shipped items are out of stock? Thanks!!
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Re: Partially shipped order
Hi @kristamarie2011 and @stephcastro, Sometimes, all of the items in
your order will not be available at the same distribution center. When
this happens, the order is split and will ship from two sepa...
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ELEVEN DAYS my order has been processing
I understand you are having a hard time fulfilling orders but my $230
order has been at a standstill for eleven days. At the time I placed my
order it said flash shipping would not be affected. I plac...
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1 Reply
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Re: ELEVEN DAYS my order has been processing
Hi @LastUnicorn I'm so sorry for the delay! I will look into this for
you and send you a message with more information.
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How to link my Beauty Insider card to my online account??
I have a card from my Sephora in JCP, I can't link my card on my
account. My insider point aren't shown on here.
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1 Reply
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Re: How to link my Beauty Insider card to my online account??
Hi AVTDM, I am sending you a message now to help!
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Becca Ever Matte Primer
So I recently repurchased this primer, I've been using it for about two
years. SO disappointed with this new one. The product is thinner and
makes my makeup patchy, and my foundation won't even stick ...
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RE: Becca Ever Matte Primer
I own this primer too. I never know How I feel about it! It can pill up
if you don’t let it dry completely. You should look into the Cane+Austin
primer! It keeps me just as matte as the Becca AND has SPF 50!!!! It
will definitely replace the Becca.
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1 Reply
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Re: RE: Becca Ever Matte Primer
I'll check that one out, the Becca one just isn't working for me
anymore! Thanks!
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how to apply to get the b-day gifts
idk how to get joined into the thing where you can revive gifts on my
birthday (etc)
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1 Reply
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Re: how to apply to get the b-day gifts
Hi lilmorris, As a Beauty Insider you are able to redeem your birthday
gift during your birthday month! You will be prompted to add the gift to
your merchandise order or you can pick up the gift at yo...
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order #***********
Hello. I received the above mentioned order but it was missing an item.
The item (laneige lip mask) was on the slip but not in the box. What do
I need to do to get this corrected?
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1 Reply
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Re: order #7880061882
Hi @Cyoung25 I'm so sorry that was missing from your order. I see you
have now been assisted with this.
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Lasership - 6 Missing Packages
Unbelievable. I am on the phone with customer service now because 6
packages I ordered over the VIB sale have all gone missing. Lasership
tracking says they delivered them all yesterday but they are n...
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Re: Lasership - 6 Missing Packages
Hi @betterthanmink @annie109999 I'm so sorry to hear that you didn't
receive your orders. I see both of you have now been assisted with this.
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Re: Lasership - 6 Missing Packages
I had the same issue - status said Delivered yesterday by Lasership, and
I could not see the package anywhere around the house. I triple checked
and nothing. I emailed customer service and still havent gotten a reply
yet
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No samples at all
I see the samples seem to be an issue (I understand sometimes we won't
get the ones we picked) but in my order that arrived today, I got zero.
None. That was disappointing.
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funny you said that. my last order I picked the drink ele...
funny you said that. my last order I picked the drink elephant Vitamin C
and two other things. I really wanted to sample it. Did I get it?? nope
and it took forever. I love Sephora but really CS sucks...
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Re: No samples at all
Hi @Producerpope I'm sorry for the delay in our reply and that you
didn't receive samples with your order. I will look into this for you
and send you a message with more information.
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RE: No samples at all
Yes, if they don’t drop samples in your bag definitely ask. I love it
when they do it without being asked so I don’t feel like a peasant
begging for free stuff 😂 (laughing face emoji).
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