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200,424 Posts
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Re: It’s been a week since I ordered my items
Hi @Anonymous, I sincerely apologize about our order delays! We've
posted a message regarding our November order delays you can view here >
http://seph.me/2A0vVKn. Thank you so much for your patience!...
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Samples?
In my last two orders I received the wrong samples as usual. I expect
this by now, but on both I occasions I specifically requested a type of
foundation my local store doesn't carry. Instead I receive...
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Re: Samples?
Hi @taylormade372, I apologize for any confusion! Our Warehouse
substitutes samples when the samples you've originally selected go out
of stock. I recommend visiting your local Sephora store so a Cast...
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Order pending
I ordered on 11/13 so it’s been a week and my order is still pending. I
know some rewards I️ tried to claim are out of stock. Do i have to do
anything or will it just ship?
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Re: Order pending
Hi @leirabago, I sincerely apologize about our order delays! We've
posted a message regarding our November order delays you can view here >
http://seph.me/2A0vVKn. Thank you so much for your patience!...
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Play pass extra points not added
Last Wednesday I purchased two items at my local Sephora. I gave the
Cast Member my Play Pass & my VIB coupon. I asked twice if she scanned
my Play Pass (because I knew how many points I had in my acc...
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Re: Play pass extra points not added
Hi @IndyDiva, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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HELP! How to return item by mail?
I recieved my items in 1 box for different orders. I wanted to return
some of the items... Should i pack them in a single box or different box
for different orders? but i only have 1 return form 😰 please help!
thanks
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1 Reply
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Re: HELP! How to return item by mail?
Hi @denn2626, You can return online orders by mail using a free return
label here: www.sephora.com/returnlabel. Please note, it takes up to two
weeks to process returns by mail once we receive it. Als...
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need to speak with a BT who can help me😣
I have placed about 5 orders this month and only 1 was processed and
delivered (although my eye shadow was ruined during shipping and all
samples were not what I requested at least it arrived in a tim...
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Re: need to speak with a BT who can help me😣
Hi @LemonSour, I apologize for the delayed response. We are currently
experiencing higher than normal volume and we are responding to messages
in the order they are received. I will be sending you a p...
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5 hours later.. still no reply. tried messaging company o...
5 hours later.. still no reply. tried messaging company on fb, no help..
plus comment section was filled with other people who are having similar
issues. what's going on sephora? what's the point of Rouge if this is
how we are serviced?
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Order placed on 11/10 is still not shipped
The two orders that I placed during the sale are still pending. My first
order was placed on 11/10 and today is 11/20. It is a 10 day delay. This
is unbelievable. I have never had this problem with Se...
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Re: Order placed on 11/10 is still not shipped
Hi @Anonymous & @Beccazoid, I sincerely apologize about our order
delays! We've posted a message regarding our November order delays you
can view here > http://seph.me/2A0vVKn. Thank you so much for y...
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Re: Order placed on 11/10 is still not shipped
I placed 2 orders during the sale. Nov 12th which shipped on the 16th
and another one on the 14th which is still processing. The 2nd order had
an item that was out of stock for awhile so I wonder if t...
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Delayed shipping?
I placed my order on November 13 and the order is still showing In
Progress. Two items are now out of stock. When can I expect my order to
be shipped? I also received zero samples in my order dated November 10.
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1 Reply
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Re: Delayed shipping?
Hi @CherylVau, I sincerely apologize about our order delays! We've
posted a message regarding our November order delays you can view here >
http://seph.me/2A0vVKn. Thank you so much for your patience!...
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Flash Shipping Problems and Poor customer service
I don't normally post publically, but no one responded to my emails. I
want to know why my Order #XXXXXX was sent GROUND UPS when it was
supposed to be sent FLASH 2 DAY. There was nothing in this orde...
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1 Reply
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Re: Flash Shipping Problems and Poor customer service
Hi @Lyonpo, I sincerely apologize about this! I wanted to let you know,
I've edited your post and took out your order numbers for security
purposes. I'm going to be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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October Play! Bag ???
I subscribed for the first time October 21st an still have not received
anything but a email saying thank you for subscribing to play! Does
anyone know how long it usually takes to receive your first play! Bag ??
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Re: October Play! Bag ???
Hi @ToniLee0 @Kim888 is right! I checked your account and as you signed
up for our PLAY! subscription box on 10/20, you'll receive your first
box in November! You'll also receive an email as soon as it has been
shipped 🙂 Always,Danee
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RE: Re: October Play! Bag ???
Can someone help me ?? I signed up last month after the 15th so I was
told I wouldn’t receive my first bag till November but the money was
took off my card last month when I signed up an I have never ...
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RE: Re: October Play! Bag ???
Thanks ! would I have to still pay for this month (November) or would
December be the next month I’ll have to pay ??
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Re: RE: Re: October Play! Bag ???
@ToniLee0 You are charged for your Play! box once it is scheduled. You
were not charged at the time you subscribed.
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RE: October Play! Bag ???
@ToniLee0 the October deadline was the 15th. Therefore you can expect
November to be your first box and in accordance with the play faqs boxes
arrive on or about the 20th of each month.
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I also signed up in October after the 15th and was billed...
I also signed up in October after the 15th and was billed, and I just
received a notice stating they will be taking November's money by the
4th and to check out my past samples when I checked there we...
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Re: I also signed up in October after the 15th and was billed...
Hi @Anonymous, I'll send you a private message shortly to assist! -
Laurie
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Why am I missing my item
item missing from my order. Shipment Sephora collection retractable brow
pencil was missing
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1 Reply
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Re: Why am I missing my item
Hi @dlhayasan, I recommend not posting any order numbers on public posts
for security purposes. I wanted to let you know, I edited your post and
took out the order number. I will send you a private me...
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not one sample I asked for
So I ordered some Christmas gifts from Sephora and I had picked some
fragrance samples to come with my order and I did not get one fragranceI
feel like they just sent the first samples they could find...
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Re: not one sample I asked for
Hi @maddycakes25. So sorry about this. Samples are subject to
substitutions as your selections may be unavailable at the time your
order is fulfilled. So sorry about any inconvenience. xo, jamila
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Same problem. Messaged them on Facebook. I they came back...
Same problem. Messaged them on Facebook. I they came back with a whole
75 points. I said thanks but no They agreed and they sent me one of the
festival bags ((12 samples)). Speak out. Dont let them ge...
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MISSING SAMPLES
I just received my order and unfortunately two samples were missing.
Sephora seems to always be out of the samples I want originally, but
they've always given me something else in place of it. This time,
nothing. 😕
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Re: MISSING SAMPLES
Hello @hellopatricia So sorry to see this. If you are still experiencing
issues with this order, please send me a PM and I'd be happy to assist!
Cheers, Richard
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1 Reply
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Same problem. Messaged them on Facebook. I they came back...
Same problem. Messaged them on Facebook. I they came back with a whole
75 points. I said thanks but no They agreed and they sent me one of the
festival bags ((12 samples)). Speak out. Dont let them ge...
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I didnt receive the samples! 😔
Hello So I have made a purchase recently and I ordered the winter blush
from sephora collection and I should get 3 samples with, but unfortuntly
I received it today without the samples and I was so di...
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Re: I didnt receive the samples! 😔
Hello @RoroM91 , So sorry to see this. If you are still experiencing
issues with this order, please send me a PM and I'd be happy to assist!
Cheers, Richard
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2 Replies
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Re: I didnt receive the samples! 😔
Hello Richard BT Thank you so much I appriciate it! The point is I dont
want to experience this again
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1 Reply
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Same problem. Messaged them on Facebook. I they came back...
Same problem. Messaged them on Facebook. I they came back with a whole
75 points. I said thanks but no They agreed and they sent me one of the
festival bags ((12 samples)). Speak out. Dont let them ge...
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0 Replies
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Missing my samples! Two orders in a row!
Ordered on black Friday and got my order today, sans samples. This is
the second order in a row! Seems like lots of people are having this
issue. What's going on Sephora? Nordstroms sent me ten samples!
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