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200,512 Posts
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Re: RE: Receiving Hearts
Perhaps I wasn't clear. I was not asking about Sephora's return policy.
I was asking what does it mean when a 'heart' is assigned to a post in
Community.
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Re: RE: Receiving Hearts
Hi there @R5UBCool. When you heart something, its similar to a like. xo,
jamila
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Please answer my concern
I order a few items that weren't in my local Sephora store online during
the 20% week. First of all I checkout out and for the past 8 days it's
still says in progress. I don't understand why. And last...
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Re: Please answer my concern
Hi there @feldarlene. So sorry for the delay. If you still haven't
received tracking for your order, send me a message. xo, jamila
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Wrong Shipping and No Samples
Looks like an order that was placed about a week ago just shipped and it
wasn’t shipped using the flash shipping that I paid for, and then
“earned” being Rouge. On top of that, 3/4 of my last shipment...
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5 Replies
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RE: Wrong Shipping and No Samples
I placed an order on Nov 22, Sephora sent an email saying it was shipped
on the 24th and yet it still says in route to a UPS site. Good thing I
have “flash shipping”! Maybe it will arrive before Chris...
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Re: Wrong Shipping and No Samples
@kscott14 + @vihnoverde, I can look into this for you and I'll send you
both private messages. -Mali
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Re: RE: Wrong Shipping and No Samples
@SydneyChittick, I sent you a private message already. 😉 -Mali
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RE: Wrong Shipping and No Samples
I got the same email from client services, and when I called customer
service, they told me they had absolutely no record of the email even
being sent out! They also said I would receive a store credi...
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Never Shipped
I ordered on Nov 15 and the estimated arivail time was Tuesday Nov 21. I
got the 3 day shipping for free. Even with the delays it should have
shipped by now. I’ve checked online and they haven’t shipp...
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1 Reply
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Customer Service Response - Wait Time
How long does it take for Sephora Customer Service reply via email? I
have been waiting for their response on my issue with a package that was
not delivered even if the tracking says it was. This is a...
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Re: Customer Service Response - Wait Time
Hi @Anonymous, I will send you a private message so that I can help you
with this. Best Wishes, Janean
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Re: Customer Service Response - Wait Time
I tried calling a Customer Service rep tonight and was told that there
would be a wait time under 60 MINUTES and that there was a possible 8
day wait time for order processing? What is happening? The response time
used to be fantastic.Christine
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Re: Customer Service Response - Wait Time
Thank you the reply! I am currently outside the US and the number is not
working from where I am right now so I am really banking on an email
response. Also, the live chat is not working as well.
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1 Reply
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Re: Customer Service Response - Wait Time
Hi @Anonymous. So sorry for the delay. You can always reach us on our
social media sites as well. If you still need assistance, send me a
message. xo, jamila
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Missing Item
Hi. I finally received my VIBR SALE package. But here are one missing
item \"Superstars Everyday Must Haves\" I never received , I sent the
e-mail to customer service, but no one replied. Please help to check it
ASAP.
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1 Reply
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Re: Missing Item
Hi there @chillwithchloe. So sorry about this. I see that you have been
assisted. Remember, this is a public forum and for your protection,
refrain from posting financial information, order numbers or contact
info. xo, jamila
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Order delay?
I placed an order on November 15th and it still says it's in progress.
Its been nearly a week and some items are now out of stock. How do I
check the status of my order?
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1 Reply
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Re: Order delay?
Hi @SydneyChittick, I can check on this for you! I'll send you a private
message. Best, Mali
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Cancel my order
I made an order about 4 days ago and even paid like $30 so it would
arrive between today and tomorrow. The order hasn’t even been processed.
I wont be at this adress much longer and I really want to c...
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1 Reply
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Re: Cancel my order
Hi there @AmaOrlich. Was your order cancelled? If not send me a message
with your order number or you can contact us at 1-877-SEPHORA. xo,
jamila
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Order delay and errors
Oh my god, I am beyond furious. I placed my order 5 days ago, get a
notification today that you're now out of items I ordered AND SHIPPED MY
THINGS GROUND BY MISTAKE. You guys cannot handle the volume...
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Re: Order delay and errors
@Othercity, @MrsGraves, + @samanthasmom, I'll send you all private
messages to assist you. Thank you. -Mali
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RE: Order delay and errors
Same.. I’m only $100 away now and pissed about paying for the 2 day
shipping and it not being fulfilled on their end. Especially because it
states on my order page that there is no delays for 2 day sh...
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Re: Order delay and errors
Same here! They shipped my order ground when I have flash shipping
😞When I ordered, my delivery date was 11/21. Just tracked it, it
shipped out on 11/17 and it won't be here until 11/24.
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Orders still "In Progress"
I made an order on November 13 and then another order on November 14.
Both still say "in progress" and have not shipped. I know there is an
extra wait time because of the sale but a week seems like a long time,
when can I expect them to ship?
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Re: Orders still "In Progress"
Hi @Abigailc616 & @Zoey1123, I sincerely apologize about our order
delays! We've posted a message regarding our November order delays you
can view here > http://seph.me/2A0vVKn. Thank you so much for ...
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Re: Orders still "In Progress"
Hi. I received a message saying all my items were out of stock and my
order was cancelled. Not only did I wait for so long Burbank I lost out
on the 20% off deal. Very disappointed in this whole ordeal.
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Do gift cards count towards your $$ total for VIB AND ROUGE?
This might determine gift I give for Christmas:)
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RE: Do gift cards count towards your $$ total for VIB AND ROUGE?
The person who uses the gift card gets the points, you don’t get any
points for purchasing a gift card.
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3x points not rewarded.
Hi there, I made purchases while the 3x the points promotion was going
on but i have only been awarded 2 times the points. It has been over 24
hours and i have logged out and back in to see if it woul...
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Re: 3x points not rewarded.
Hi @navi98, For any promotion where you receive 3X points you will
receive the initial amount of points for your purchase and then 2x on
top of that. For example if you made a purchase for $100 you wo...
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Sometimes when they do the 3x the points, it will say in...
Sometimes when they do the 3x the points, it will say in small writing
that the points will be awarded within xx amount of weeks. I didnt
purchase during the event but in the past years ago this is how its
worked.
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I also placed an order on November 12th. It’s still pending and I called customer service and they were no help all. I need my order.
I would like to know when my order will get here?
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Deja vu, every sephora thread i see on any app thats what...
Deja vu, every sephora thread i see on any app thats what all the people
are talking about.. and where are all the BTs? I literally made a
customer service post like 12 hours ago and haven't even gott...
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