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200,520 Posts
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Re: Is it just me or is it common to be missing my samples when my orders arrive? (I really enjoy them and often go on to purchase full size
I wasn't referring to my "Play" boxes.
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Re: Is it just me or is it common to be missing my samples when my orders arrive? (I really enjoy them and often go on to purchase full size
Hi @Anonymous, I'm so sorry to hear your samples were missing from your
order! Please send me a private message with your order number so I can
help. Thanks!
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Adding Points from a Receipt
Hi!Back in December, I posted in an existing thread about adding points
from a receipt.I mentioned that I was in the same situation and I had a
receipt that I didn't receive points for. I still haven'...
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Re: Adding Points from a Receipt
@MegoPachego, I'll be glad to assist with this and I am sending you a
message to help!
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products missing
order number 9030944671 missing a lipstories lipstick color 23 after
hours matte order number 9012092296 Dr jart cream came unsealed and i
was missing the 3 samples. looks like Sephora distribution ce...
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Help with a SiJCP Return
Hi, I got a gift card for SiJCP and ordered a palette that I’m
allergicto. I don’t have the packaging, but normally I would return this
to Sephora. Can I return SiJCP online orders to Sephora? There’s...
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Re: Help with a SiJCP Return
Hi There, You can return products purchased on JCP.com to any Sephora or
Sephora inside JCPenney retail store. Bring your order invoice and your
return label and a Sephora Cast Member will be happy to...
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Re: Help with a SiJCP Return
Thanks so much! Just to clarify- I can return to a free-standing
Sephora?
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Wrong Address
Hi, I wrongly fill in the address and it seems my package is sent to the
wrong location. Now I have already corrected it on my personal account.
Can I ask for a resending of my package? My order number is . Sorry for
the mistakes
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Re: Wrong Address
Hi @Anonymous, I will send you a private message so that I can assist
you with this. Thanks! Best Wishes, Janean
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Cancelled item
Hello,I just received an email that my promo code item had been removed
from my order because it’s OOS and was wondering I could sub another
coupon code instead so I don’t miss out. Can someone please let me know?
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Re: Cancelled item
Hi @stelladee, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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No samples.
At this point, it is completely pointless to even pick out samples.
Don't even bother anymore. You won't get them...
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Re: No samples.
Hi @KylieAnn93, I am sorry to hear that you did not receive your
samples. I will send you a PM for further assistance. Best, Zakiya
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Hair found my KVD Lipstick?!
I'M SO GROSSED OUT.. I was very excited about receiving my Kat Von D
Divine Lipstick and as I opened the tube I noticed at the bottom there
was a black hair smooshed in the lipstick.. It is not my hai...
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Re: Hair found my KVD Lipstick?!
Hi @KatieSweetie, I am so sorry to see this. I will send you a PM for
further assistance. Best, Zakiya
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Samples - yay!
I just wanted to say kudos for whatever change there has been in sample
fulfillment. For months my boxes would come with either a random
assortment of samples I had no interest in or no samples at all...
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Re: Samples - yay!
And a serious kudos to you. All you can see is people pointing out bad
things about Sephora and CS and when things go right it goes unnoticed
because it's expected. All you see here is negativity pretty much so
you're awesome!
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Re: Samples - yay!
Hi @Alphaboo, We're glad to hear you're receiving your samples! We
appreciate your feedback and will share it with our team to help improve
our client experience. If you have any additional feedback f...
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Missing samples again!!!
They were listed on my order confirmation AND shipping confirmations!
The one that did come was in a broken glass bottle, leaving the other
items in my order wet!
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Re: Missing samples again!!!
Hi @amyrm, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Stay Gorgeous, Penelope
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Connecting BI to my online account
I just realized my online account has zero points but my I store account
has points! How do I connect the two?
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Re: Connecting BI to my online account
Hi @acupofcaf, I'd be happy to assist with linking your accounts for
you. I'll be sending you a PM shortly to assist. 🙂 Best Regards, ❤️
Raquel
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Play! products
I don't like red lipsticks and I only get this kind of shade in my Play!
How do I change that? I'm more neutral and pink kind of a person, I like
light colors. I looked up in my profile and there is nothing to change
that.
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Re: Play! products
Hi @gabymoreira, We send items based on what you filled out on your
PLAY! profile! I appreciate your feedback about our monthly PLAY! boxes
and I'll be sending it to the appropriate department for con...
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look and one came broken 😕 I cancelled all my box subs a...
look and one came broken 😕 I cancelled all my box subs and I kept just
play because it was the best so far in my point of view, but the past
months I've been so disappointed 😕
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Hi Raquel, I'm sorry, but one thing that I really miss on...
Hi Raquel, I'm sorry, but one thing that I really miss on the Play
profile is more questions about your likes and everything it's very
narrow, there is no field that I can put which colors I like bett...
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Re: Hi Raquel, I'm sorry, but one thing that I really miss on...
Hi @gabymoreira, I'm so sorry your lipstick arrived damaged! Also, thank
you so much for your feedback! I'll be sending it our PLAY! team for
consideration. PS: Please look out for a PM from me shortl...
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Re: Merging Accounts
Hi @abanda58, Yes you can! I'll be sending you a private message shortly
to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Help! missing item from order
Hi @hihellp, I removed your order number for security purposes. I'll be
sending you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Please help combining both of my accounts
I have a beauty insider account through the store however I do not have
the number I would like to combine both of my accounts please! Thanks
for the help,Laura Tijerina
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Re: Please help combining both of my accounts
Hi @LoloFbaby, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Unable to place an order
Hi, I keep getting this message when I try to place an order \\\"Payment
error - your payment could not be processed. Please verify that your
card number, expiration date and cvn are correct and that ...
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Re: Unable to place an order
Hi @Brandizzleee, I will send you a private message in regards to this
soon. Thanks! Best Wishes, Janean
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What should I do if my package says "delivered" but it never arrived?
I made an order on November 14th, with standard 3 day shipping. On
November 24th, the package said it was delivered. As of December 5th,
it's still not here and I checked with the post office and they...
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Re: What should I do if my package says "delivered" but it never arrived?
I am going through this right now it says it was delivered yesterday at
11:06am but it is not here and I was home all day yesterday. There is
also nothing on my porch I am so upset. I hope they can find my package.
I was looking forward to my items.
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