Play! products

[gabymoreira]

I don't like red lipsticks and I only get this kind of shade in my Play! How do I change that? I'm more neutral and pink kind of a person, I like light colors. I looked up in my profile and there is nothing to change that.

[RaquelBT]

Hi @gabymoreira,

We send items based on what you filled out on your PLAY! profile! I appreciate your feedback about our monthly PLAY! boxes and I'll be sending it to the appropriate department for consideration. Please feel free to send me a PM if you have any questions. 🙂

Best Regards,

❤️ Raquel

[gabymoreira]

look and one came broken 😕 I cancelled all my box subs and I kept just play because it was the best so far in my point of view, but the past months I've been so disappointed 😕

[gabymoreira]

Hi Raquel, I'm sorry, but one thing that I really miss on the Play profile is more questions about your likes and everything it's very narrow, there is no field that I can put which colors I like better, I've looked it a hundred times, every time I receive a red lip, but I never find anything to change in my profile. I got 1 reddish lip e 1 red in the same box and I don't like it, it's a waste 😕 thank you for your contact

[RaquelBT]

Hi @gabymoreira,

I'm so sorry your lipstick arrived damaged! Also, thank you so much for your feedback! I'll be sending it our PLAY! team for consideration. 

PS: Please look out for a PM from me shortly in regards to your lipstick. 🙂

Best Regards,

❤️ Raquel