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200,529 Posts
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Re: Merging Accounts
Hi @abanda58, Yes you can! I'll be sending you a private message shortly
to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Help! missing item from order
Hi @hihellp, I removed your order number for security purposes. I'll be
sending you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Please help combining both of my accounts
I have a beauty insider account through the store however I do not have
the number I would like to combine both of my accounts please! Thanks
for the help,Laura Tijerina
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Re: Please help combining both of my accounts
Hi @LoloFbaby, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Unable to place an order
Hi, I keep getting this message when I try to place an order \\\"Payment
error - your payment could not be processed. Please verify that your
card number, expiration date and cvn are correct and that ...
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Re: Unable to place an order
Hi @Brandizzleee, I will send you a private message in regards to this
soon. Thanks! Best Wishes, Janean
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What should I do if my package says "delivered" but it never arrived?
I made an order on November 14th, with standard 3 day shipping. On
November 24th, the package said it was delivered. As of December 5th,
it's still not here and I checked with the post office and they...
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Re: What should I do if my package says "delivered" but it never arrived?
I am going through this right now it says it was delivered yesterday at
11:06am but it is not here and I was home all day yesterday. There is
also nothing on my porch I am so upset. I hope they can find my package.
I was looking forward to my items.
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1 Reply
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Re: What should I do if my package says "delivered" but it never arrived?
Hi @christinaclabou, I'm very sorry to hear this. I'll be sending you a
PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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RE: What should I do if my package says \"delivered\" but it never arrived?
I got everything sorted out! Called the customer service line & they
reshipped it to the right address 🤗
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1 Reply
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Re: RE: What should I do if my package says \"delivered\" but it never arrived?
Hi @Anonymous, I'm glad to hear one of our representatives was able to
resolve the issue for you! if you have any additional questions or
concerns, please send me a private message. Thank you! Always, Danee
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Never get samples
I can count on one hand the number of times I’ve received samples. Out
of the 3, you’d think I’d receive at least one, but nothing! I don’t
even get substitutions. What’s the point in selecting anything? Super
frustrating.
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1 Reply
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Re: Never get samples
Hi @MrsSyrene, I'm so sorry to hear this. We're currently aware of our
samples issue and we hope to resolve it soon. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Didn't get my samples!
Didnt receive any of my 3 samples from my last order. Just wondering is
there a way to get them? Or am I just gonna have to take the L? 😂
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RE: Didn't get my samples!
I understand this must be disappointing, especially when your expecting
a delivery. However, don’t forget you can stop by at any Sephora and ask
for any 3 samples you like with no purchase. I hope this works !!
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Re: Didn't get my samples!
I know how you feel. I know it is just samples, but when I have picked
them out and expect them to be in my order but then they aren't, it is
aggravating. My last order wasn't shipped out for over a w...
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1 Reply
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Re: Didn't get my samples!
Hi @Rhonii, I sincerely apologize about this. I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Didn't get my samples!
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Re: Didn't get my samples!
I had the same problem. The last several orders didn't contain one
sample I chose, and this last one had none!
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I also didnt get my samples..they sent me an email saying...
I also didnt get my samples..they sent me an email saying basically that
if you don't get them then oh well.. that they run out and aren't
required to send them. I think it's false advertising.. they ...
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1 Reply
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RE: Didn't get my samples!
This seems fishy. I’ve been consistently ordering since mid-November and
the sample situation has been a mess. I just opened and order and there
were no samples. Usually, they’re not what I’ve asked f...
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Order status
I placed an order on February 14th and I have received a tracking number
on the 16th but haven't gotten any other information on my package. When
I go to track it, it just tells me that it'll be updat...
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1 Reply
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Re: Order status
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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rewards sold out
I am a rouge member and received an email Tuesday afternoon about a
reward 'coming soon'-- the lumee cell phone light. It is now Wednesday
and on the rewards page it says it is sold out. I guess my qu...
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Error when submitting new look
Hi, I'm trying to add a look to my gallery and I keep getting an error
with it. It won't let me submit.
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Re: Error when submitting new look
Hi @Mechart, Sorry to hear about this! Have you tried clearing your
cache and cookies? This might help fix the issue 🙂 Bisous, Sian
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Re: Error when submitting new look
I finally got it to post, after leaving off a particular item that
Sephora no longer carries (even though it comes up in the product list).
But I submitted a second one after that, which uploaded comp...
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Item cancelled
Hello,I just received an email that my promo code item had been removed
from my order because it’s OOS and was wondering I could sub another
coupon code instead so I don’t miss out. Can someone please let me know?
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1 Reply
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Re: please help asap
Hi @christinaclabou, I'm so sorry to hear this. I will send you a
private message to provide further assistance. Warm Regards, Penelope
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Modify order
I mistakenly bought the wrong shade on accident and forgot to switch
it!! Is there any way I could modify my order? It's still in the
"Placed" status.
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1 Reply
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Re: Modify order
Hi @sxphi, We aren't able to modify orders once they're placed. However,
we can submit a cancellation request to the distribution center to get
your order canceled. If the request is honored, you woul...
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Missing samples...
I recently made an order online and had a chance to pick a few samples
but sadly when I got my order there where no samples, nothing at
all..very disappointed. Also a couple of weeks ago I went to the...
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1 Reply
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Re: Missing samples...
Hi @ohitsmaritza, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Play box not delivered?!?
My box was supposed to arrive yesterday. It didn't show up. Then today I
checked tracking and the ETA has disappeared but it's shown as being
scanned in Key west. What's up?!?
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Re: Play box not delivered?!?
This same exact thing happened to me also. Did you figure out what was
going on?
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Re: Play box not delivered?!?
Hi @Anonymous, I am sorry to hear that you have not received your PLAY!
box. I will send you a PM for further assistance. Best, Zakiya
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