Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,634 Posts
Post | Hearts | Replies |
|---|---|---|
|
Tracking link says delivered, but no package
I just checked my email tracking link for the package I ordered on 2/20,
and it says it was delivered yesterday. I was home all day, and it never
showed up. I’ve checked all around the house and with ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Tracking link says delivered, but no package
Hi @anastasiaskye, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Multiple Terrible Experiences
I think I'm going to have to quit Sephora, as much as I have been a
loyal customer for the last seven years. I'm just had too many
subsequent issues and poor customer service response. First, in Decem...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Multiple Terrible Experiences
Hi @kimboslice I'm so sorry to hear about your recent experiences and I
will send you a message for more information.
0
0
| 0 Hearts |
0 Replies
|
|
My package never arrived!
It was supposed to be here 3 days ago and I haven’t received anything.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
So frustrated by review being removed
I have reviewed Olaplex now 3 times. I am being fair, respectful and
only reporting what happened- which was awful. Why is my review being
removed? It makes me feel like the brand is paying for this p...
0
1
| 0 Hearts |
1 Reply
|
|
Re: So frustrated by review being removed
Hi @laurzk I'll look into this for you and send you a message with more
information.
0
0
| 0 Hearts |
0 Replies
|
|
Linking VIB card to Online account
I've tried responding to other threads about this to get a response, but
haven't received one. I need to link my VIB account to my online Sephora
account - they aren't linked for some reason, though t...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Linking VIB card to Online account
Hi @Anonymous, I would be happy to help you with this and will be
sending you a private message shortly. All my best, Megan
0
0
| 0 Hearts |
0 Replies
|
|
Play! lipstick broken :(
My lipstick came broken.. It's sad because this was my very first Play!
box and I was really looking forward to using the products. I managed to
put the lipstick back in its place but the top part is damaged.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Play! lipstick broken :(
Hi @ksnur, I'm sorry to see how this item arrived in your first Play!
box and am sending you a private message to help. All my best , Megan
0
0
| 0 Hearts |
0 Replies
|
|
RE: Play! lipstick broken :(
Just message customer service and let them know. It seems like almost
everyone has had this problem and customer service has been very
responsive in resolving the issue.
0
0
| 0 Hearts |
0 Replies
|
|
Terrible Customer Service
I've spent over 2 hours talking to CS today. One of my orders from the
VIB ROUGE sale arrived in a crushed box, items damaged, birthday gift
crushed in a box with no products in the birthday box! Full...
1
3
| 1 Hearts |
3 Replies
|
|
Re: Terrible Customer Service
I have been wondering the same thing... about if Sephora has been sold
or something. They once had great customer service, I would receive the
samples that I requested, and my items were always packed...
1
0
| 1 Hearts |
0 Replies
|
|
Re: Terrible Customer Service
Hi @MidnightDreamer & @Anonymous, I sincerely apologize for both of your
recent experiences with us. Please feel free to private message me if
you need assistance with anything. Thank you. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Re: Terrible Customer Service
I am totally with you on this. Looking forward to receiving your
delivery only to be completely disappointed is an awful feeling. I still
don't even have my order so I'm really disappointed too! I mad...
1
0
| 1 Hearts |
0 Replies
|
|
Excellent Customer Service Experience!!
I would like to say a big THANK YOU to the amazing Sephora Beauty
Advisors and Customer Support team members who go above and beyond to
provide outstanding service! These employees truly set, and cons...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Excellent Customer Service Experience!!
Hi @Anonymous, We're so glad to hear we were able to resolve your issue
promptly and creatively. We strive to provide excellent customer service
to all our clients and want to ensure you're fully sati...
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: sephora play!
Hi @AshleyMomof3 @thexxauditionx3, If you haven't heard from customer
service yet, please send me a private message for more immediate
assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
RE: sephora play!
Customer service. There’s a link in the sidebar where you can send them
an email and let them know. They’ve been pretty responsive at resolving
this issue.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Adding points after purchase
Hi @Chaar, If you weren't able to receive points for your in store
purchase, please send me a private message with a copy of your receipt
so I can add your points to your BI account. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Haven’t received February play Also 2 ugly color lipsticks that are out of style. Lt natural color are in. Many negative reviews on lipst
Hi @Anonymous, I will send you a private message to provide assistance.
Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Came and Austin restock
When will the cane and Austin prime and protect mattifying primer be
restocked??
0
1
| 0 Hearts |
1 Reply
|
|
Re: Came and Austin restock
Hi @acwalt, Please sign up for email notifications on the product page
to be alerted when the primer is back in stock. Thanks! Stay Gorgeous,
Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Negative Points
I just signed into my account and it shows that i have -16 negative
beauty points! Why is that?
0
3
| 0 Hearts |
3 Replies
|
|
Re: Negative Points
Hi @BittyLynne, I can look into this for you! I'll send you a PM now.
Always,Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Negative Points
That's what I thought but I haven't returned anything in the past few
months.
0
0
| 0 Hearts |
0 Replies
|
|
Hello 💕
My name is joanna perez and i have an accpunt with sephora so can get my
point so last weekend went and i bought a black spot corrector amd the
hirl that were in the register didnt add my pont from purchase i made
.....
0
1
| 0 Hearts |
1 Reply
|
|
Re: Hello 💕
Hi @INDIA36, I'm sorry to hear you didn't receive points for your
purchase! I'm going to send you a PM now to help. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
what do I do? need some help
so I bought several things on February 9th and it's now the 23rd. I've
contacted the mailing company and asking where it is and they told me
they've label my package as lost so they won't go find it. ...
1
3
| 1 Hearts |
3 Replies
|
|
Re: what do I do? need some help
Hi @Kazairavin, I can look into this for you here. 🙂 I'll send you a
private message to assist you. Happy Friday, Mali
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
RE: what do I do? need some help
I suggest calling the customer service hotline to have someone assist
you directly,...
2
0
| 2 Hearts |
0 Replies
|
|
Shipping is late... disappointed
It says shipping takes 2-4 business days and so far it’s four business
days going on five and My package hasn’t arrived. On top of that
Canadian post tracking has nothing on my package! Very disappoin...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Shipping is late... disappointed
Hi @EmmaPicks, I can look into this for you. I'll send you a private
message to assist you! Happy Friday, Mali
0
0
| 0 Hearts |
0 Replies
|
