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200,619 Posts
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Re: Terrible Customer Service
Hi @MidnightDreamer & @Anonymous, I sincerely apologize for both of your
recent experiences with us. Please feel free to private message me if
you need assistance with anything. Thank you. 🙂 Best Regards, ❤️ Raquel
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Re: Terrible Customer Service
I am totally with you on this. Looking forward to receiving your
delivery only to be completely disappointed is an awful feeling. I still
don't even have my order so I'm really disappointed too! I mad...
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Excellent Customer Service Experience!!
I would like to say a big THANK YOU to the amazing Sephora Beauty
Advisors and Customer Support team members who go above and beyond to
provide outstanding service! These employees truly set, and cons...
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Re: Excellent Customer Service Experience!!
Hi @Anonymous, We're so glad to hear we were able to resolve your issue
promptly and creatively. We strive to provide excellent customer service
to all our clients and want to ensure you're fully sati...
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Re: sephora play!
Hi @AshleyMomof3 @thexxauditionx3, If you haven't heard from customer
service yet, please send me a private message for more immediate
assistance. Stay Gorgeous, Penelope
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RE: sephora play!
Customer service. There’s a link in the sidebar where you can send them
an email and let them know. They’ve been pretty responsive at resolving
this issue.
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Re: Adding points after purchase
Hi @Chaar, If you weren't able to receive points for your in store
purchase, please send me a private message with a copy of your receipt
so I can add your points to your BI account. Stay Gorgeous, Penelope
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Re: Haven’t received February play Also 2 ugly color lipsticks that are out of style. Lt natural color are in. Many negative reviews on lipst
Hi @Anonymous, I will send you a private message to provide assistance.
Stay Gorgeous, Penelope
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Came and Austin restock
When will the cane and Austin prime and protect mattifying primer be
restocked??
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Re: Came and Austin restock
Hi @acwalt, Please sign up for email notifications on the product page
to be alerted when the primer is back in stock. Thanks! Stay Gorgeous,
Penelope
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Negative Points
I just signed into my account and it shows that i have -16 negative
beauty points! Why is that?
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Re: Negative Points
Hi @BittyLynne, I can look into this for you! I'll send you a PM now.
Always,Danee
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Re: Negative Points
That's what I thought but I haven't returned anything in the past few
months.
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Hello 💕
My name is joanna perez and i have an accpunt with sephora so can get my
point so last weekend went and i bought a black spot corrector amd the
hirl that were in the register didnt add my pont from purchase i made
.....
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Re: Hello 💕
Hi @INDIA36, I'm sorry to hear you didn't receive points for your
purchase! I'm going to send you a PM now to help. Always, Danee
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what do I do? need some help
so I bought several things on February 9th and it's now the 23rd. I've
contacted the mailing company and asking where it is and they told me
they've label my package as lost so they won't go find it. ...
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Re: what do I do? need some help
Hi @Kazairavin, I can look into this for you here. 🙂 I'll send you a
private message to assist you. Happy Friday, Mali
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RE: what do I do? need some help
I suggest calling the customer service hotline to have someone assist
you directly,...
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Shipping is late... disappointed
It says shipping takes 2-4 business days and so far it’s four business
days going on five and My package hasn’t arrived. On top of that
Canadian post tracking has nothing on my package! Very disappoin...
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Re: Shipping is late... disappointed
Hi @EmmaPicks, I can look into this for you. I'll send you a private
message to assist you! Happy Friday, Mali
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Badges
How do i change my rookie status? I tried finding a page explaining all
the badges but couldn't. Help?
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Re: Badges
Hi @Amreenvirani, as you contribute more to the Community (by posting in
Groups, or posting looks to the Gallery, etc.), you will see your bars
fill up, and eventually your status will change. I hope this helps!
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1 Reply
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Return
Hi,I tried returning 2 products that I bought about a year ago. I've
done this once before. I received store credit for it. This time the man
behind the counter was giving me a problem. He said it can...
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Re: Return
Hi @Livv14, We are not able to overturn decisions made in store on
returns. In store purchases need to be handled at the store level. I
would try calling another store near you for assistance. Thanks! Best,
Mali
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who else has had issues with ontrac?
they never sent my order and it says it was delivered. they lie on their
status updates.
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1 Reply
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Re: who else has had issues with ontrac?
Hi @MinimalistFemme, Sorry to hear about this! I'll send you a private
message to assist you. Best, Mali
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“BBDUO” glitch?
Is there a particular reason that the BBDUO promo code is only adding
the mini beautyblender to my cart? Is there some sort of glitch, I
thought the cleanser was included as well?
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1 Reply
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Re: “BBDUO” glitch?
Hi @JessLess, I just tested this and I see the problem. I'm going to
report it. I would hold off on adding this promo or add a different one
for now. Thanks! Happy Friday, Mali
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Rewards
Hi!!I have 100 points less like If I redeem a reward but on my last
order I didn´t took anything.please help
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Re: Rewards
Hi @Motiiiii, I can look into this for you! I'll send you a private
message. Happy Friday, Mali
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1 Reply
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Re: How to change my birthday?
Hi @Gracestuart, I updated this for you just now. 🙂 You might need to
log out then back in to view this update. Happy Friday, Mali
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missing items from order
i tried contacting someone about and hour ago and havent heard anything
back yet so i figured id try posting something. most of my order was
correct but im missing the mermaid tears lipstick by too fa...
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Re: missing items from order
@xSinnocent, I am sorry to hear that the item was missing! I am sending
you a message now to help.
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