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200,527 Posts
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Re: RE: Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail order...
Hi @joannw I'm sorry to hear that! I will send you a PM. Regards,Danee
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Re: RE: Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
Hi @joannw, I sincerely apologize about this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
With my last 3 mail orders I never get any samples or replacements. NO
more mail order ever fromyour bad mail order.
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Missing item -
Hi there I am missing the Caudalie exfoliating scrub from order - is
this currently out of stock? And was I charged for this item ? thank you
for your attention,Nichol
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Wrong Samples Sent
I received samples that I didn’t choose. I was really looking forward to
trying out the fragrance samples. How can I exchange what I received for
what I had chosen?
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Re: Wrong Samples Sent
Hi @makistler, Thank you for reaching out to us! Samples can be
substituted depending on availability when the order is fulfilled. I'm
sorry for any disappointment this may cause! Best, Laurie
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Re: Wrong Samples Sent
It’s confusing why the samples can’t be updated like every other product
on the website. The samples were still listed as available days after
this message. Disappointing
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Re: Wrong Samples Sent
Hi @makistler! We have multiple distribution centers and it is likely
that the samples you selected at checkout went out of stock at the
distribution center your order was shipped from. (They may stil...
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Re: Wrong Samples Sent
Hi, i was also sent the incorrect sample is there any way I can exchange
it at a later time? I ordered a Tom Ford sample, which I was very
excited for, and received a Chanel sample so I was very disappointed.
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Re: Wrong Samples Sent
@hexgirlheidi We do have to make substitutions if sample is unavailable
in the distribution center that is processing your order. I apologize
for the disappointment!
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Saphora credit card not working
I have seen other people post about this same issue. I try to check out
with my saphora card and get an error about checking my info and
everything is correct. Has anyone found a fix for this? #error
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Re: Saphora credit card not working
Hi @brewerspunky I'm so sorry for the trouble you're having using your
Sephora credit card! I recommend contacting Comenity Capital Bank
directly as they should be able to look into this for you. Plea...
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I would like to delete my account
Hello, I would like to delete my account. How can I proceed? Thank
you,RT
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Received wrong item
Hello, I just received an order today which was supposed to be The
Oridinary Niacinamide Serum but instead I received a Tatcha product. In
my previous order (from 8/29), I originally ordered 2 of The ...
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Linking Online Sephora Account to In Store Account
Hi, I just recently created an account on the app thinking that it would
link to the account I already have in store but I guess it didn’t. Now I
have two accounts. Would it be possible to combine them?
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Re: Linking Online Sephora Account to In Store Account
Hi @gilda102 I will send you a PM to help!Regards, Danee
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Dr. Jart+ water fuse B.B. cream
Has this product been discontinued?? I have been a faithful user of this
everyday for years and now I can’t find on Sephora or at any other
retailers. If it is discontinued do you recommend another dr...
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Re: Dr. Jart+ water fuse B.B. cream
@rachelEj, I am not seeing it listed on the site anymore:( I suggest the
Dr. Jart+ BB Dis-A-Pore Beauty Balm inCOLOR: fair to light skintones
with neutral undertones. https://www.sephora.com/product/b...
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Re: Dr. Jart+ water fuse B.B. cream
I got dr jarts dis a pore to replace dr jarts waterfuse bb cream but its
totally opposite to waterfuse. Its difficult to spread and cakey. Its
going to trash.
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Unsuccessful authorization order
Spoiler (Highlight to read) Spoiler (Highlight to read)Unsuccessful
Authorizations - unable to place orders online for a year now.
Unsuccessful Authorizations - unable to place orders online for a yea...
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Re: Unsuccessful authorization order
I have also been having this problem for a year. I hope a lawsuit does
happen. I would like to be part of that. It's criminal that you can't
even get an answer or appeal being blacklisted.
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Re: Unsuccessful authorization order
Hi @seuljia I'm so sorry to hear about this! I will send you a PM.
Regards, Danee
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Price adjustment
Hi, I purchased two coola sunscreens few days ago with original price
and it arrived yesterday. Today I found out they have sale. I started a
chat with a customer agent to request a price adjustment. ...
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Re: Price adjustment
Hi @janyskaka I'm sorry for any confusion! I will send you a PM to
further assist. Regards, Danee
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Order placed today, not all points received
Hi i placed an order today. I am supposed to get 500 extra points plus
during my order it said I will get 329 points for my order.Where are
these points? Is there a delay to get these points?
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Re: Order placed today, not all points received
Hi @NotOrdinary, The bonus points can take 24 hours to reflect in your
account. If you don't see the points after that time frame please let us
know. Thank you! Best, Laurie
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Re: Order placed today, not all points received
Magically, seconds after I posted my post above about my missing points,
they ‘arrived’. This issue is now closed. :))
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Re: Order placed today, not all points received
Hi @NotOrdinary, I'm glad to hear you received the points, thank you!
Best regards, Laurie
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complimentary item missing from order
I used a code to get a trial size of the biossance copper peptide serum
and when my order arrived it was not included. I understand these items
run out, but the receipt states that is included! It mak...
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Re: complimentary item missing from order
Hi @fallenangelfish, I'm sorry to hear this! I'll send you a message
shortly. Warm regards, Laurie
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Double Charging
About 2 weeks ago I visited the Hillcrest Sephora store to purchase some
items that I thought would be more convenient to get in person rather
than ordering online. This was the first time in about 2 ...
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