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200,501 Posts
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Re: App won't let me review anything.
Hi @QueenSerenityRo I'm so sorry to hear about this! I recommend making
sure the app is fully up-to-date. If you continue having issues posting
your review on the app, please try our mobile site or desktop. I'm sorry
for the trouble! Regards, Danee
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Price match
Does Sephora price match? Kiehls is having 25% family and friends off
right now but will Sephora price match it?
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Re: Price match
Hi @jeanneri Regretfully, we are unable to price match sale prices,
discounts, or special offers. I'm sorry about that! Regards, Danee
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Re: Remove review
Hi @Oosk I've removed it for you! Please allow 24-48 hours for it to be
removed from the product page. Regards, Danee
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Unable to join Beauty Insider
Hello,When I try to sign up for the beauty insiders program, I get a
prompt saying "Create BI Account failed". Please help.
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Re: Unable to join Beauty Insider
Hi @andrenova, I'm sorry to hear this! I'll send you a message to
assist. Best, Laurie
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Package not received
Dear Sephora, my order says it’s delivered but I have not received it.
Please could you check ? Thank you,
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1 Reply
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Re: Package not received
Hi @KS9298, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Missed my birthday reward /gift
Hi, I am a VIB member and August was my birthday and I didn’t get a
chance to get a gift nor make a purchase to get rewards. My question is
can I still get it my gift and make a purchase to get the bday rewards?
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Re: Missed my birthday reward /gift
Hi @Bellafricaine, Please call us at 1-877-SEPHORA (1-877-737-4672)
prior to submitting your order, and a Beauty Advisor will be happy to
make sure the birthday gift is added for you. Thank you! Best, Laurie
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Birth date
Hello When I first signed up for my account I entered a random birth
date but now I want to change it to my actual birthday (22nd of august).
Could you help me please?
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1 Reply
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How do i change my birthday?
I selected a random birthday when i signed up and now i want to change
it to my actual birthday that is on 9th September but i don't see option
to update that please help?
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Re: How do i change my birthday?
Hi @zainm, Happy early birthday! This has been updated and you might
need to sign out and sign back in. Best, Laurie
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1 Reply
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Customer service
Am at the Sephora in Kohls looking for a birthday gift over 20 minutes
with 2 employees working and not ONCE have been asked if I needed help
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Re: Customer service
Hi @mgmlive, I'm so sorry to hear this! If you're currently at the
store, please share this feedback with the store leadership team
directly so they can help. If you need any further assistance please...
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Debit card return deposited $0
I recently returned a mens fragrance and the cashier scanned my receipt
and then I clicked OK on the card reader confirming the amount, the
cashier said I didn't have to enter my card so I didn't. Abo...
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Re: Debit card return deposited $0
Hi @Maddox34 Sorry to hear that! I recommend contacting the Sephora
store directly so that this can be looked into and for further
assistance. Thank you! Regards, Danee
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1 Reply
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Re: How to cancel the order
Hi @Abdullahpanhwar We have a short timeframe in which we're able to
cancel orders. I will send you a PM to further assist. Regards, Danee
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Exception :(
I placed an order. It had a delivery date and said shipped. It now says
“exception” and the date is pushed back for delivery?? I searched into
it and it means they couldn’t find or get into the place ...
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Re: Delete reviews
@RoxanneDias I have removed these reviews for you and they should come
down from our site within 24 hours.
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1 Reply
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Insider points being stolen
Today I received an email receipt for an inside store purchase that I
didn’t make. They used my insider points to get money off the
transaction. So now Im out a 1000 points. Is there any way to get them
back? #stolen points
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1 Reply
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Re: Insider points being stolen
Hi @Tfabsmith I'm sorry to hear about this! I will send you a PM.
Regards, Danee
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NARS Light Reflecting Foundation Pump
Does the NARS light reflecting foundation include a pump? My recent
order did not.
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1 Reply
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Re: NARS Light Reflecting Foundation Pump
Hi @knr804, I'm sorry to hear this! I'll send you a message shortly.
Best regards, Laurie
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Order completely empty
I ordered The Ordinary Multi- Peptide Lash and Brow Serum and the
shipping box came completely empty just with packaging paper. No
product. What do I do?
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1 Reply
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Re: Order completely empty
Hi @Uneyvis, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Missing samples.
Just received my order and i have 2 missing sample without replacement.
I love having sample as it became my references for my next purchase.
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1 Reply
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Oh Snap! Daily deals 2022 Where is the list?
Dear Customer Service, Before you always posted a list with each day's
"Oh Snap" products. That way it was easy to plan our shopping. Why did
you stop? Please, post the current list. Sincerely yours,Adila
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Re: Oh Snap! Daily deals 2022 Where is the list?
Hi @Adulichka, I'm sorry that we don't have a list for this promo
available, but I'm happy to share your feedback regarding this with our
teams for the future. Thank you! Warm regards, Laurie
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Re: Oh Snap! Daily deals 2022 Where is the list?
Another "Oh Snap" without a list. Please, create a list which allows us
to know ahead what would be available each day. Sincerely yours,Adila
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