Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,518 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Lost over 1K point due to inactivity
Hi @heonI'm sorry to hear about your points and that you didn't receive
the emails notifying you that your points were going to expire. Points
will expire if your account has been inactive for 12 cons...
0
0
| 0 Hearts |
0 Replies
|
|
Linking Phone Number to Account
Hi, does anyone know how do I link my phone number to my account?
0
5
| 0 Hearts |
5 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Re: Linking Phone Number to Account
Hi @michellemtz1 I will send you a PM to assist! Regards, Danee
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: YSL All Hours Foundation
@docyodes We do not have that information available at this time. It is
currently sold out online, so I would recommend checking with your local
store directly to see if it is available.
0
0
| 0 Hearts |
0 Replies
|
|
Inkey list protection seal
Hi! I recently got the inkey list hyaluronic cleanser and I noticed
there was no protective seal. Is that normal or does that mean it has
been tampered with?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Inkey list protection seal
@jizei So sorry for the confusion! This product does not come sealed.
0
0
| 0 Hearts |
0 Replies
|
|
Birthday Change
I just signed in and as I was adding up my details I forgot to type in
the Date of birth and clicked on Join now and now my birthday is showing
1 January and actually it is on September 16
0
3
| 0 Hearts |
3 Replies
|
|
Re: Birthday Change
Hi @Simar08, We're happy to help! Your birthday has been updated and you
might need to sign out and sign back in. Best regards, Laurie
0
2
| 0 Hearts |
2 Replies
|
|
Re: Birthday Change
Hi, how can I get my birthday changed too? I think it was entered
incorrectly when I registered. I was checking just now and it should be
9/10. Thanks!
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Sephora beauty insider points gone
All my sephora beauty insider points are gone! I can’t believe that they
would do that so sneakily in a covid year!! I had 443 points and was
saving up to get to the 500 rewards points. Who else has a similar
experience? What did you do?
1
6
| 1 Hearts |
6 Replies
|
|
Re: Sephora beauty insider points gone
ALL my points are gone!!! WTH!!! After collecting my points for such a
long time, now I see they are completely gone!!!! I have a cart with 21
items!! Amounting a whole lot of money in which I am very...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora beauty insider points gone
Hi @babs8421 I'm sorry to hear about this! Points will expire if your
account has been inactive for 12 consecutive months or more. You can
keep your account active by making a purchase or redeeming a ...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sephora beauty insider points gone
Hi @paris22, Points will expire if your account has been inactive for 12
consecutive months or more. You can keep your account active by making a
purchase or redeeming a reward or the birthday gift. I...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sephora beauty insider points gone
I have over 10k points that are all gone, that is so ridiculous. I was
over for over a year due to the epidemic. How could Sephora do this to
their valuable customer?! I am asking my points back.
2
1
| 2 Hearts |
1 Reply
|
|
Re: Sephora beauty insider points gone
Hi @Halloween2018, I will send you a private message. Best Wishes,
Janean
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sephora beauty insider points gone
@paris22 I'd suggest contacting customer service by either calling or
posting in the Customer Support Group
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
1
0
| 1 Hearts |
0 Replies
|
|
Missing orders
So someone told me to wait for my order to arrive until the end of the
next day. And now 2 days have passed already and no package arrived! And
the one who offered help is not responding anymore. Is this usual?
Missing packages from sephora!!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing orders
Hi @icojo I see that Laurie was recently assisting you and she is
currently out of the office which is why you have not received a
response. As she is out of the office, I will take a look into your o...
0
0
| 0 Hearts |
0 Replies
|
|
Add points to account from receipt
I made a purchase but the Sephora representative couldn’t find my
account when I gave my phone number. I was hoping to add my points
through my receipt.
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Re: Add points to account from receipt
Hi @Quirkiful I will send you a PM to assist! Regards,Danee
0
0
| 0 Hearts |
0 Replies
|
|
Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
Why don’t I get the samples I select? There must be a secret rule about
minimum orders. It happened 3 times.
1
6
| 1 Hearts |
6 Replies
|
|
Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
Hi @joannw I'm sorry to hear that you haven't been receiving the samples
you chose. We do have to make substitutions if the samples you chose are
out of stock in the distribution center that is proces...
0
5
| 0 Hearts |
5 Replies
|
|
RE: Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
I get no samples not even substitutes NO more Mail order with Sephora
ever
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: RE: Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail order...
Hi @joannw I'm sorry to hear that! I will send you a PM. Regards,Danee
0
0
| 0 Hearts |
0 Replies
|
|
Re: RE: Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
Hi @joannw, I sincerely apologize about this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Re: Why do I get asked what samples I want and then don’t get them. 3 separate mail orders same thing. No more mail order.
With my last 3 mail orders I never get any samples or replacements. NO
more mail order ever fromyour bad mail order.
0
0
| 0 Hearts |
0 Replies
|
|
Missing item -
Hi there I am missing the Caudalie exfoliating scrub from order - is
this currently out of stock? And was I charged for this item ? thank you
for your attention,Nichol
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Wrong Samples Sent
I received samples that I didn’t choose. I was really looking forward to
trying out the fragrance samples. How can I exchange what I received for
what I had chosen?
1
5
| 1 Hearts |
5 Replies
|
|
Re: Wrong Samples Sent
Hi @makistler, Thank you for reaching out to us! Samples can be
substituted depending on availability when the order is fulfilled. I'm
sorry for any disappointment this may cause! Best, Laurie
0
4
| 0 Hearts |
4 Replies
|
|
Re: Wrong Samples Sent
It’s confusing why the samples can’t be updated like every other product
on the website. The samples were still listed as available days after
this message. Disappointing
0
1
| 0 Hearts |
1 Reply
|
