Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[Buootiful]

So definitely not a community but email issue @TeamBIC . I just want to make sure this is a legitimate offer and not spam:

https://images.harmony.epsilon.com/ContentHandler/images?id=d3583710-9bd2-4513-a657-ae8a4a62608e

[Titian06]

Hi, @Buootiful!  I received the email too, and I've received these emails in the past. 🙂

[Buootiful]

Ah OK, thanks for the feedback! @Titian06 

[SportyGirly125]

@Buootiful That is a legit email.  I have got them before and recently got one at the beginning of the month.

[Buootiful]

Thanks @SportyGirly125 

[Ispend2much6]

Hello @TeamBIC !

I am randomly getting a "secure connection failed" message when trying to access the site.

It's the only site that with which that is occurring, on Firefox, Opera, and Safari on my phone.

Clearing the cache doesn't help.

[TeamBIC]

Hi there @Ispend2much6! To clarify, are you seeing this issue with Sephora.com, the Community Forum (community.sephora.com), or both? This will help us pass the memo along to the appropriate tech team. 😊 

[Ispend2much6]

@TeamBIC  I have the issue with both the main site and the community forum.  Sometimes when I try to access the sales page it tells me I don't have permission to go there- the nerve! lol

This problem seems to have cropped up since I downloaded the app on my phone.  I remember the last time I had downloaded the app I also had access issues that I didn't have before, so I deleted the app.

[TeamBIC]

Good to know, thanks @Ispend2much6! 

[Ispend2much6]

@TeamBIC  This time it was my issue- somehow the date/time on my computer changed, and it was invalidating security permissions on sites!  Thanks for your help.

[peculiarzmakeup]

Hi @TeamBIC 

I hope everyone is having a great weekend. I wanted to pop on here on the app to mention an issue I’ve been experiencing the past few days. 

I am not able to log on, on a browser or alternative browser I have tried all the fabulous suggestions for when this happens

What it looks like when I try to login:

My email is there on the Home Screen and when I go to add my password which no longer allows me to save it the screen will load half way and then go back to the screen and do the same thing.

On the other browser it will also do the same thing.

Thank you for having this forum to relay these instances. I appreciate all you do. 💄

Update: it is now working on the alternative browser just not the regular one.

[TeamBIC]

Thanks for mentioning this @peculiarzmakeup! Our tech partners are continuing to work out solutions to different sign-in bugs on Sephora.com, and we hope to see improvements very soon. 🙏

[peculiarzmakeup]

Thank you so much 😊 @TeamBIC 

[CynthieLu]

I'm having trouble reaching the Rewards Bazaar on the App, is that happening to anyone else? @GeorginaBT 

If I try from the Offers page, after clicking on the RB I get this:

 

That's what I see and it freezes there.

I used to get to the RB from the Shop Tab but I think it's been removed? 

The only way I can reach it now, is by going through the My Cart Page. And clicking "Add Items from Rewards Bazaar"

[GeorginaBT]

Hi @CynthieLu! I just passed this along to my partners at Sephora HQ who manage the Beauty Offers page. 😊 They're looking into this as we speak! Thanks so much for flagging this. 

[CynthieLu]

Thank you so much @GeorginaBT 🙏 💞

They must be working away at it, I can now see half the Rewards Bazaar page when I join from the Offers Tab, but I can't scroll down past this,

 

[danielledanielle]

Ok, notification bell is alive again @TeamBIC 

[peculiarzmakeup]

@danielledanielle  For me too! I was so thrilled to see it hopefully others are starting to see it 💕

[Sunnysmom]

Mine are still spotty @TeamBIC . Also can not log in easily unless clearing cookies. Every single time. 😔 IPad or IPhone. Glad yours is working well @peculiarzmakeup @danielledanielle ! 

[gonerogue]

I can’t access this website at all on mobile. I’m having to pull out my iPad to respond back to comments. Hoping to see a tech update on this soon.

[peculiarzmakeup]

@Sunnysmom 

Thank you! Hoping it gets resolved for you soon 🍀🤞💄