Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[GeorginaBT]

We appreciate you for your help in keeping the BIC a safe space @peculiarzmakeup! Our mod team handles every report of inappropriate content as quickly as they are able to. Thanks for keeping an eye out! 🙏

[SportyGirly125]

@peculiarzmakeup @I always report them when I see them and I’m on BIC a lot. 

[peculiarzmakeup]

BIC is lucky to have you 🫶 @SportyGirly125 

[Sunnysmom]

@TeamBIC fyi-getting sporatic notifications but mainly none this week and says no new once I am signed in. I got a few this am. I can still only get signed in with clearing cache every darn time as well. 

[GeorginaBT]

Thanks for the heads up @Sunnysmom! We'll continue to look into the sporadic notifications with our Forum vendor partners. 

[Sunnysmom]

Thank you so much @GeorginaBT ! Yup, still happening plus I still can’t signed in easily. Sorry for same old rant! 😆

[SportyGirly125]

@TeamBIC just noticed that 2 pictures I submitted says incentivized even though I did not select that button when submitted. On my review page it does show verified purchase so not sure what happened. 

[TeamBIC]

@SportyGirly125 Thanks for letting us know - we'll dig into this with our Gallery mods! And thank you for your beautiful review disclosure 🙏

[SportyGirly125]

@TeamBIC @Thank you 

[greeneyedgirl107]

Now my notifications aren't coming up on BIC...it says I have none.

[danielledanielle]

Joining the chorus of the "unnotified" @TeamBIC 

• Today I got the no notifications message, v happened last week but today took 3 refreshes 
• I got a notification for a heart, but not the tag but the same user 
• Was also a battle to get logged in today, classes cookies twice and toggle between community pages 

I've been using chrome on mobile, Android

Also on the app, getting incessant credit card offers, currently uninstalled 

[sister13]

I posted below, but re-posting since notifications may not be working, haha! 

Also having this notification issue on iPad Safari and PC Chrome browsers. It shows a red dot to indicate new notifications, but then gives me the "you have no notifications" message. I can see PMs, though. 

iPhone (mobile site/safary browser) seems to work correctly and shows the notifications. However, I still have to log out and back in on Sephora.com shopping site before being able to access BIC, but the notifications issue is new in the last week. @TeamBIC 

[Titian06]

@greeneyedgirl107 @GeorginaBT - Now I'm having this issue too.  I'm not receiving most of my email notifications and my BIC notifications disappeared.  They were there yesterday and today they are gone.  The email notifications have been glitchy for the past week.  I don't use the app.

Android, Samsung Tab A 10.1, Google Chrome

[WinglessOne]

@greeneyedgirl107 @GeorginaBT  Add me to the list for this bug. This is not a new occurrence for me: it pops up every few months. I’m so used to it randomly happening once in a while, I don’t always report it here. 😂 But yeah, my notifications on BIC and via email are glitchy again in all the ways others have recently reported.

I can’t speak for the app experience because I don’t use the app. But for the website experience, this happens via iPad using Chrome and Safari, and iPhone using Chrome (haven’t checked in mobile Safari but I expect the same results). 

[CookieGirl1]

@WinglessOne @GeorginaBT add me to the list, too.  My notification list is completely nil.

[GeorginaBT]

Yes, now I'm seeing this too @greeneyedgirl107! Thanks for letting us know. And I know @peculiarzmakeup was seeing the same last week. We're having our vendor partners look into this!

[peculiarzmakeup]

Thank you so much @GeorginaBT I am not seeing any notifications at all today, just the screen in the picture I submitted below. I got your notification through email. Throughly appreciate the teams efforts to look into this 🙂 

[Mellmars1185]

@TeamBIC Hello, I normally receive and rely on my notifications through email. I noticed that I only received 2/4 emails from a certain post yesterday. Thank you 😊

[GeorginaBT]

Uh oh, thanks for noticing this @Mellmars1185! We didn't get a notification on the Team BIC account for this reply, either. 😮 We'll keep an eye out on this ... let me know if you receive a notification for this reply! 

[Mellmars1185]

@GeorginaBT Unfortunately, I did not receive a notification for this reply

[CynthieLu]

@GeorginaBT I've just noticed this as well, and when I'm logged in on Google Chrome it sometimes says I have no notifications when I go to check myself, they all disappear. Sometimes I can see them, and sometimes I can't.