Beauty Insider Community Feedback

[KatieBT]

Hello beautiful Beauty Insider Community members! 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

Some things to note as you are reporting issues:

• If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
• If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

Some tips:

• If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

• For more tips and information, check out the Community FAQs: https://community.sephora.com/t5/Customer-Support/BEAUTY-INSIDER-COMMUNITY-FAQs/m-p/2825445#M49862

It’s good to see you all and thanks for being patient!

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

[lyravega]

@suzyo Yes! Me! I'm having the same problem.

[KatieBT]

Hi all, apologies for the lack of feedback on our end. We do read your feedback and are still working through several issue. Here's the status on a few issues.

Missing Threads:

We are still investigating the reasoning certain threads are still missing. This is a bug but the more examples I have the better Please PM me the threads that are missing and I can try to manually find them. If you have the URLs to the threads that's extra helpful! 

Older posts showing up under the "Popular" section and under "Related Posts":

Popular posts are actually new content now. For the "Related Posts" we are working to get all of the older posts off the site, but it's looking much better. There are a lot of older threads so it is taking time to move everything over. 

Inappropriate Posts:

If you are seeing posts that seem like spam or solicitation you can report them to a moderator. If you see duplicate threads you can report those as well. 

Thanks so much for your continued feedback, we're getting there! 

[veronika23]

Thank you @KatieBT  I will pm you some URL's.

Thanks!!!!

[snoflakefaerie]

@KatieBT re: inappropriate posts, I've seen quite a few s-bombs and f-bombs lately. I don't particularly mind them if it's not attacking anyone, but also thought the system used to automatically prevent you from posting with that language? Has the forum changed to where it won't automatically catch it and prevent you from posting? Personally, I'd take seeing some bad language over not being able to post or email the word Ulta or Macy's, but I was curious. Thanks!

[KatieBT]

Hi @snoflakefaerie please PM me URLs if you ever notice inappropriate language. Certain words are automatically filtered out so there's an issue if that functionality isn't working.

[veronika23]

Well I can't find the thread for website issues so I'll post here... not that it will make much difference...

I can't access the Sephora site via desktop. I keep getting different error messages including access denied. This has been going on for days now.  Why is the site not fixed yet??? Can we please get some answers!!! Thank you!

@ShiraBT@KatieBT@candacebt@CalvinMcDonald

[DaneeBT]

Hi @veronika23,

I'm so sorry to hear you're unable to access our website on a desktop! I'm going to send you a private message to gather a bit more information from you.

Always,

Danee

[veronika23]

Thanks @DaneeBT 🙂

[suzyo]

Has anyone else noticed that when you mark something as spam it disappears immediately?

[lmi82]

One more thing...

I would really love it if we could have the option of hiding the Live Chat button. Why? Because it makes uploading photos a complete pain. When you are inserting a picture, the Live Chat button completely covers the "DONE" button. The only way to work around that is to zoom out by 80% (sometimes 90% if I'm very careful about where I click). Note: I'm using a PC laptop and Chrome browser.

Normal webpage. See how the Live Chat is in the way? If I try to add a photo, I will end up opening the Live Chat instead.Zoomed out 80%. Live chat is out of the way and I can finally upload my photo.

@KatieBT @candacebt @ShiraBT

Also, I hope that you all have been receiving tag notifications. If not, then that's another thing that needs to be fixed... 

[veronika23]

I have the same problem. It's annoying af.

[suzyo]

Ugh @lmi82 this started happening to me too! It drives me bananas! I couldn't even find a workaround and just don't post as many things as I want😔 I think it mostly happens when I use Chrome on my MacBook.

[lmi82]

There is a lot of recent feedback on this thread, and it is pretty disheartening that there has been no response from any of the mods tagged. At the very least, you could acknowledge what people have been posting.  

If this thread is not checked anymore, can you please tell us where to submit our site feedback? 

Thanks.

@KatieBT @candacebt @ShiraBT

[MissPuff]

@KatieBT Hello! Any update on why some threads STILL don't show up on the main feed even if they've been recently posted in? And pushing @RGbrown's suggestion that the number of responses to a thread show up in the results when searching, that would be a huge help in figuring out which thread is the active/main thread.

[lmi82]

Also, is anything going to be done about users who create weird religious posts?

This is a beauty forum, not a prayer group.

Thanks.

@KatieBT @candacebt @ShiraBT

[snoflakefaerie]

@lmi82 Girl, this is weeks later (because I lost track of this thread), but I totally flagged one of those posts as spam. I come here for makeup and Jensen Ackles gifs, not weird religious stuff!

[HolySugar]

thank god someone mentioned this 😄

[veronika23]

@KatieBT@candacebt@ShiraBT   why are some threads still not showing on the main feed and why aren't we getting any updates? I saw a deal on the Sephora website this morning and posted in 3 threads... NONE of them showing up on the main feed. Finally I posted in a 4th knowing that one is on the main feed. So what's the point of sharing this info if no ones sees it?  Sephora doesn't want to make money now? Why aren't we getting any types of updates anymore? Why are we being ignored? This is truly frustrating. It doesn't feel like a community at all and I have to agree with the girls below... BIC has become a spam community full of influencer posts.

[trishavt]

Hello Sephora mods!

I'm writing to see if there is an opportunity to create functionality that allows users to post Influenster related threads in a central location (a custom group).

The creation of a customized group would allow users to post their threads and any subsequent discussion in a centralized location. It would also give users the ability to subscribe to or filter out this group based on their group preferences.

Thank you for your time. 

[lmi82]

Is something going to be done about these influenster posts? Oh, and the Armani Beauty complimentary sample ones, too. They are basically spam and bring absolutely nothing to this community. These people should be writing reviews instead of creating all of these threads.    

Also, I would love to hear if you saw and/or are doing anything with the feedback below about the duplicate thread names. That is a major problem as well. 

Thanks.

@candacebt @KatieBT @ShiraBT

[MeganLO]

I NEVER pay attention to influenster post/reviews.  Studies have shown that people who participate in such programs often feel bought off and obligated to say what they feel they are expected to say--only positive things.  Not everyone, but many of those "reviewers" just say something nice and fast to fulfill their promise of doing a review.

Just seeing influenster reviews has made me NOT buy something just because the reviews were essentially bribed.