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View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Hello beautiful Beauty Insider Community members!
We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.
Some things to note as you are reporting issues:
Some tips:
It’s good to see you all and thanks for being patient!
Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!
Has anyone else noticed that when you mark something as spam it disappears immediately?
One more thing...
I would really love it if we could have the option of hiding the Live Chat button. Why? Because it makes uploading photos a complete pain. When you are inserting a picture, the Live Chat button completely covers the "DONE" button. The only way to work around that is to zoom out by 80% (sometimes 90% if I'm very careful about where I click). Note: I'm using a PC laptop and Chrome browser.
Also, I hope that you all have been receiving tag notifications. If not, then that's another thing that needs to be fixed...
I have the same problem. It's annoying af.
Ugh @lmi82 this started happening to me too! It drives me bananas! I couldn't even find a workaround and just don't post as many things as I want😔 I think it mostly happens when I use Chrome on my MacBook.
There is a lot of recent feedback on this thread, and it is pretty disheartening that there has been no response from any of the mods tagged. At the very least, you could acknowledge what people have been posting.
If this thread is not checked anymore, can you please tell us where to submit our site feedback?
Thanks.
@KatieBT Hello! Any update on why some threads STILL don't show up on the main feed even if they've been recently posted in? And pushing @RGbrown's suggestion that the number of responses to a thread show up in the results when searching, that would be a huge help in figuring out which thread is the active/main thread.
Also, is anything going to be done about users who create weird religious posts?
This is a beauty forum, not a prayer group.
Thanks.
@lmi82 Girl, this is weeks later (because I lost track of this thread), but I totally flagged one of those posts as spam. I come here for makeup and Jensen Ackles gifs, not weird religious stuff!
thank god someone mentioned this 😄
@KatieBT@candacebt@ShiraBT why are some threads still not showing on the main feed and why aren't we getting any updates? I saw a deal on the Sephora website this morning and posted in 3 threads... NONE of them showing up on the main feed. Finally I posted in a 4th knowing that one is on the main feed. So what's the point of sharing this info if no ones sees it? Sephora doesn't want to make money now? Why aren't we getting any types of updates anymore? Why are we being ignored? This is truly frustrating. It doesn't feel like a community at all and I have to agree with the girls below... BIC has become a spam community full of influencer posts.
Hello Sephora mods!
I'm writing to see if there is an opportunity to create functionality that allows users to post Influenster related threads in a central location (a custom group).
The creation of a customized group would allow users to post their threads and any subsequent discussion in a centralized location. It would also give users the ability to subscribe to or filter out this group based on their group preferences.
Thank you for your time.
Is something going to be done about these influenster posts? Oh, and the Armani Beauty complimentary sample ones, too. They are basically spam and bring absolutely nothing to this community. These people should be writing reviews instead of creating all of these threads.
Also, I would love to hear if you saw and/or are doing anything with the feedback below about the duplicate thread names. That is a major problem as well.
Thanks.
I NEVER pay attention to influenster post/reviews. Studies have shown that people who participate in such programs often feel bought off and obligated to say what they feel they are expected to say--only positive things. Not everyone, but many of those "reviewers" just say something nice and fast to fulfill their promise of doing a review.
Just seeing influenster reviews has made me NOT buy something just because the reviews were essentially bribed.
Are you guys still working on improving the functionality of this? It's still really hard to find relevant threads here - I scroll through looking for something specific that's updated a lot (e.g. active promo codes thread) but all I see, on every single page and multiple times on every page, are the same questions about oily skin and dry hair posted over and over, a million new threads on Fenty Beauty, spam posts where all someone's posting is "hi" or admitting they're posting something just to improve their ranking or talking about some random personal problem. I'm sick of having to weed through all of the junk posts just to find something with actual substance. I don't remember seeing anywhere near this many spammy, non substantive posts on the last iteration of the forum. I don't know if the layout is confusing people or if there is less moderation than before or what, but it's extremely annoying to see the same junk posted over and over and over especially when it makes it hard to find threads that are actually useful.
I concur. The previous community layout was easier to read and posts were easier to find. Also, it seems that there are many repetitive threads, spam and people posting a random "just posting for points." I think posts of people posting just to post" adds no value to the community. Spam is a big turn off. The numerous threads about one product should be merged by a moderator into one brand thread. Quite simply, we are taking time out of our day for what we hope is an enjoyable experience. It's hard to enjoy the experience when it takes ages to find threads you are interested in or have activity to want to participate in the community.
I'd like to know what is being done about duplicate thread names? I keep seeing threads pop up that have the same names as others and most of the time they aren't even about the same subject. It makes it hard to find the ACTUAL thread in that chaos. If people who are used to the community can't even find the proper threads using the search how can new comers figure this out? Also what is being done about people posting the exact same thread in 4-5 different groups? How come there is no organization??? It feels like a free for all chat from the 1990's. People just posting in the void... no more community. 😞
@veronika23 Nothing is being done about this problem. Scroll down the first page of this thread and you'll see countless posts where multiple mods are tagged and there isn't a single reply to anyone's inquiry or concern.
There's your answer.
My feedback is not directly related to BIC but to the Sephora online shopping user experience...
Sorry if I'm nitpicky. I just feel like my shopping at Sephora has gone way down after the site change and the change from BeautyTalk to Beauty Insider Community.
Is there an easy way to see Followers and Following? I can see the numbers on my profile page but can't click on them.