Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Trending at Sephora

Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 


We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.


Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 


Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.


It’s good to see you all and thanks for being patient!


Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

My 2 cents: apart from being an eyesore, the new layout is just not practical. Before, I could scroll through main page and see the last 40 threads or so (not sure, but they were many). They were super compact, easy to identify, and showed all info I needed to know if I wanted to check it out. I could see the OP, the name of the thread, the last comment and who posted it, and the last pictures to be posted there. Now, the threads are super bulky and there are only a few of them, before I have to "turn the page". They are difficult to identify in one glance, there's only the name of the thread and some random comment, maybe I'm able to identify who did it, maybe not, it's just not organic and pleasant anymore.

Also, about the pictures we had saved: I could find them after a lot of searching (why hide them?) but they are so tiny I can hardly see them. I hope this is just a bug. 

All considered, I have to say I'm extremely impressed at the will power of the users who are actively posting and maintaining threads, while I can't even find my properly through it. Maybe It's just me, becoming jurassic from the top of my early 30's. I now can empathize much better with my granny trying to figure out her iPad 😄

Re: Beauty Insider Community Feedback

I have to agree with you. I'm trying SO hard to not be "that guy" but I've never, ever had such a steep learning curve in simply navigating and posting on a messageboard. They've all just been intrinsically obvious. I'm sorry Sephora but I've felt a little defeated over the past two days when I visit here. It just feels hard. 😞

Re: Beauty Insider Community Feedback

@DaintyDiva You're not alone.  I'm not liking having to go "hunting" for topics I may enjoy.  I also enjoyed having everything out on one page to scroll down and click on on a whim.  

I fear I may be missing out on conversations I woild enjoy which I would otherwise have seen in passing.  

Theres also the danger of me getting stuck in one group and seeing that as my whole world.  I rarely went to off topic because the topics weren't immediately visible and I'd forget about its' existence.

Re: Beauty Insider Community Feedback

Exactly @heartsmyface. And I'm not sure I'll be able to keep up with this new format 😕 I'm now considering just subscribe to the few threads that I visit most and just visit them through the link emailed to me 😞

Re: Beauty Insider Community Feedback

On the main page, prior to clicking into any Conversations I would really like to be able to preview the content of someone's response rather than seeing the "quoted"'s very misleading and looks like someone else has responded to the thread.


Many of my other suggestions are already mentioned below: would like to see who created the thread, add page numbers to top, etc.


Are we able to filter OUT posts with a certain tag? E.g., If members can tag any spam they see before they get cleaned up, we can filter out spam?


Is an "Ignore" feature in the works at all?

Re: Beauty Insider Community Feedback

@k617 For now I've been filtering out the spam by making it so Popular posts appear first in my feed. At least it minimizes the frustration for now:/

Re: Beauty Insider Community Feedback

That's a good work around @heartsmyface in the meantime!


I also wonder if there's any way to include a feature to report spam without clicking in it. That way I can quickly click through all the spam and report everything without having to click into the thread...

Re: Beauty Insider Community Feedback

Responding to myself to elaborate what I mean.


Here's the Burberry Conversation that has stated blackkitty2014 as the poster ever since I noticed the thread this morning. Most recently, it tells me someone responded 57 seconds ago. Based on this preview I'd expect that it was blackkitty2014 saying "Hi ladies! Since Costco...":


7-13-2017 11-41-14 AM.jpg


When I click into the thread though, it's clearly not blackkitty2014 who just posted. She posted that on Monday. It's actually lipstick4soul who posted just a minute ago:


7-13-2017 11-41-37 AM.jpg


 This is so confusing and should really be fixed. If we are threading responses, why is the Quote: or Reply: function even necessary? We should always be able to see what we responded to as long as replies are nested properly.

Re: Beauty Insider Community Feedback

@k617 Thanks for spelling out specifically what you mean. That is something that bothers me as well, I just wasn't sure how to explain it! 

Re: Beauty Insider Community Feedback

Are outside companies spam ads supposed to be here? This should not be allowed in my opinion. I just saw one from Verizon and this is super annoying. 

Re: Beauty Insider Community Feedback

I have a feeling this phone number is a phishing phone number and not actually Verizon. I Googled that number and a bunch of different spam posts with that phone  comes up. Wouldn't be surprised if you were asked for CC and personal info if you called that number asking for technical support!

Re: Beauty Insider Community Feedback

My apologies if this has been noted already but some member pages are not loading and result in either an error or a blank white page.

Re: Beauty Insider Community Feedback

I'm curious to know how to see who is following you and also what is the function of this? It almost feels like we're being turned into Instagram or high school popularity contest which BT was not. Also I've tried to join groups and it won't let me, but if I go in and see if I'm in a group it says that I am. Also not really sure what the function of the groups are TBH. I share the same concern @alexasteph had with the "leader board" (sorry can't remember it's name). 

Re: Beauty Insider Community Feedback

A couple more things I've noticed and know a few others have noticed too, but I still wanted to mention it.


The threads do not include an OP or a posting date, so a lot of really old threads seem to be popping up and we don't know until we open it. Is it possible to include those in the header? 


I'm still seeing a thread nesting issue as well. I believe it was a bug, but if it's a setting (and it's been confirmed to work), will someone please let me know so I can adjust mine? 


I like how it looks on mobile, it's much easier to work with and navigate which is great, but it does not look great on desktop. Does Lithium do platforms that have a mobile version and a desktop version? Some platforms are able to expand and collapse based on the device (like Sephora's own mobile site vs. desktop version). Right now it feels like it's been optimized for mobile use and desktop use is running a larger version of the mobile platform. 


Last one, I promise. I am not overly concerned about "followers" and "following," I won't do anything with it, it won't serve a purpose to me. What I do not like, however, is the "top contributors" bar. Those of us who use this frequently know who the top contributors are, and they know we definitely appreciate them very much for their efforts, I'm just worried it will invite more bullying, trolling, and threatening. Users have been targeted specifically for their "popularity." I don't think it's something that really should be be advertised. This isn't a contest and no one is trying to win it, there doesn't need to be a "leaderboard." 



Oh, sorry! Editing to add one that thing!


The spam, ugh! Is there a way to add a multi-step verification for starting threads? They wasted no time transitioning to the new platform. Or a post limit based on time? YouTube live stream comments have that haha, it's silly, but it prevents people from posting the same thing over and over and over. I think it may also prevent some of the snarky, petty, arguing that occasionally occurs. I'm sure others will disagree with me, but sometimes the only way to curb it is to cut people off... Just temporarily of course haha. But for the spammers hopefully it will make it too much of a hassle to spend the time waiting to keep posting. 

Re: Beauty Insider Community Feedback

@KatieBT,  The main feed is filling up with spam again. I reported as many as I could see.

Re: Beauty Insider Community Feedback

Mobile...while I do appreciate having the display optimized for mobile, I actually miss being able to resize pages on my phone at will. I could zoom in on pics/text as needed, and zoom back out to my heart's content.


I don't see an option to add spoiler tags on mobile. Am I overlooking it, or is it really not there? EDIT: Never mind, found it...wasn't expecting spoilers to be a warning triangle. Not sure what I thought that triangle was, but I didn't think it meant spoiler. I guess I get it now lol.


Mobile is also taking entirely too long to load. When I click to a thread and start scrolling down, the page scrolls me back up to the top two or three times before it finally finishes loading. It's frustrating to wait forever for it to finish loading, and equally frustrating to go ahead and start scrolling just to be bumped back to the top. This is especially obnoxious on large, pic heavy OP's like the Promo Code thread.


I'll also second or third or fourth other requests to please please add page numbers to the tops of the pages. If going to the next page is going to drop me out at the bottom, I have to scroll up to see the posts, then scroll back down to get to the next page.


Old posts are moving over with either huge numbers of missing posts, or else the sort order is completely out of whack (not sure which, as I'm mostly looking at large posts with thousands of replies, and I haven't dug through any to figure it out). For example, the Ulta GWP thread made it back over today, but the most recent post it displayed was something like Jan or Feb. I know folks have mentioned this regarding other migrated posts as well...just wanted to underscore the problem.

Re: Beauty Insider Community Feedback

Hey there, me again. 🙂 There seems to be an issue where when scrolling through threads under a group, the shown reply isn't the newest one. Is that a sorting issue, or a bug? 


One more thing: When you get to the bottom of the page, and click the next page number, it goes to the bottom of the next page. Was it intended to bring you to the top or bottom of new page? I tested this and it's happening on iOS, Chrome and IE. 

Re: Beauty Insider Community Feedback

@KatieBT Thanks for all you're doing to help!


  • I am unable to find the Sephora Collection brand thread and the Besame Cosmetics thread
  • Would it be possible to have the spoiler tag of a post have a different coloured background (perhaps gray like it used to be on BT?) I've noticed now that when I'm typing a post, it's harder to differentiate between the unspoilered part of the post and the spoilered part of the post.

Re: Beauty Insider Community Feedback

@lachaton The 'preview' tab may help a little with the spoiler issue. It's not quite what you're looking for because it's not within the text box where you're replying, but you can use the preview tab to make sure the post is formatted the way you want before you submit it. 


 I wish I had something interesting to spoil. Here's a llama being fabulous.


Re: Beauty Insider Community Feedback

@KatieBT. I have a question about replies. When you reply to someone you can only see the person you are replying to and not the whole thread… Is there a way to change that so you can see the whole thread? Sometimes I reply to more than 1 person in one post and want to see everything not the just the post I am replying to. Thanks!

Re: Beauty Insider Community Feedback

A couple of suggestions:

- Add page number selection at the top of the thread as well as leaving it at the bottom of the thread.  Since the thread opens on page 1, but I need to go to the last page, I have to scroll to the bottom of the page to select the page number.  So if I scroll to the first post on the last page and realize I need to go back a page or two, I have to scroll to the bottom of the page to change pages rather than scroll back up to the top, which is typically much closer.  In BT, the page numbers were at the bottom and the top.  This is was very helpful!

- Add the ability to reply many more times to the same thread.  There seems to be a limit.  Really annoying!  This may have already been reported.

- Add the ability to reply to replies.  It seems you either can't do this or there is a limit.  Also really annoying!  This may have already been reported.