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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 


We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.


Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 


Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.


It’s good to see you all and thanks for being patient!


Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

I apologize if this has already been addressed--how can I delete images from my "Looks"? 😄

Re: Beauty Insider Community Feedback

Spam floating around all over the board, but instead of that getting deleted, my thread disappears instead...


Patience...have patience...trying to have patience...losing patience...



Re: Beauty Insider Community Feedback

1. Some threads I am allowed to give hearts and reply, but others I am not allowed to 😞

2. Not sure if anyone has said anything about this, but when trying to load more conversations or threads, I have to scroll all the way up to see the new threads.

Re: Beauty Insider Community Feedback

Hi @KatieBT, I really like the scrolling and being able to see different threads on mobile faster,  but is there a way that we only see the title of the tread? Vice the most recent replies along with the thread name and descriptions?  It clutters the feed and makes us dig through pages to look at I can only see 3-5 threads on one page depending on how long the posts are..


This feedback is only for viewing on mobile. I haven't tried to view the new BT on a desktop or tablet yet. 


Edited to add: or maybe just show the first line of text for the replies?

Re: Beauty Insider Community Feedback

1. It would be helpful to have a "reply to conversation" reply at the end of a conversation. Currently when you scroll to the end of a conversation, there is only the option to reply to the last comment in the convo. If you want to post a new top-level comment, you have to scroll back up to the top.


2. Filter location needs to be consistent across all sections.The filtering function for the gallery is on the top right. The filtering for conversations is.... well it's not really there but the minimal filtering that does exist is a little lower on the left side.

Re: Beauty Insider Community Feedback

The replies structure is pretty rough. I'm pretty sure I have responded to random posts because they looked like replies to my own. I can see how many replies a post has, but am unable to read them. This makes following any conversation quite difficult. 

For someone who comments less frequently but likes to read the threads, this is becoming incoherent. 

Re: Beauty Insider Community Feedback

The "My groups" checkbox under "conversations" is a good start, but what would be MUCH more helpful is if I could select a filter of "my conversations." (as in conversations I follow, not necessarily ones that I've commented in). There's a lot of groups that I like, but I don't want to follow and have to sort through every conversation in all my groups every time I check the community. I know there's a separate "My Conversations" page, but that page isn't helpful or fast like the "my groups" filter. The current "My Conversations" page is more of a "where have I participated?" list, and that's necessary, but it's not what I'm looking for when I browse convos. The current "My Conversations" page is also frustrating on its own, because it shows every new reply to any conversation that I've commented in, as separate posts. It would be more useful to see each conversation with "X new replies" or just "new replies", instead of having to scroll past twenty new comments in one conversation just to see if any other conversations have been added to. 

Re: Beauty Insider Community Feedback

Hi @KatieBT , I have another question.


I think someone already listed that the WAYW thread is missing, but I just wanted to confirm that we can still have that sort of thread? I remember it being encouraged that we use the Beauty Board/Gallery to share our looks, but I think some of us are more comfortable with a What Are You Wearing conversation/thread. 


If someone remembers the answer - thanks in advance!

Re: Beauty Insider Community Feedback

1. It would be really handy to have a report inappropriate content button on the main feed next to a thread so we don't have to open a sketchy spam posting to report it. They are often filled with paragraphs of links etc. and it is annoying to scroll all the way to get to the 3 dot gray report icon.


2. When I check the "show only" box on the main page to filter content I am not interested in, it keeps unchecking when the page is refreshed, etc. so I have to keep re- checking it.


3. Will it be possible to delete notifications in the "bell" icon, such as who "kudoed" postings?

Re: Beauty Insider Community Feedback

My apologies if this has been noted already but some member pages are not loading and result in either an error or a blank white page.

Re: Beauty Insider Community Feedback

I'm curious to know how to see who is following you and also what is the function of this? It almost feels like we're being turned into Instagram or high school popularity contest which BT was not. Also I've tried to join groups and it won't let me, but if I go in and see if I'm in a group it says that I am. Also not really sure what the function of the groups are TBH. I share the same concern @alexasteph had with the "leader board" (sorry can't remember it's name). 

Re: Beauty Insider Community Feedback

A couple more things I've noticed and know a few others have noticed too, but I still wanted to mention it.


The threads do not include an OP or a posting date, so a lot of really old threads seem to be popping up and we don't know until we open it. Is it possible to include those in the header? 


I'm still seeing a thread nesting issue as well. I believe it was a bug, but if it's a setting (and it's been confirmed to work), will someone please let me know so I can adjust mine? 


I like how it looks on mobile, it's much easier to work with and navigate which is great, but it does not look great on desktop. Does Lithium do platforms that have a mobile version and a desktop version? Some platforms are able to expand and collapse based on the device (like Sephora's own mobile site vs. desktop version). Right now it feels like it's been optimized for mobile use and desktop use is running a larger version of the mobile platform. 


Last one, I promise. I am not overly concerned about "followers" and "following," I won't do anything with it, it won't serve a purpose to me. What I do not like, however, is the "top contributors" bar. Those of us who use this frequently know who the top contributors are, and they know we definitely appreciate them very much for their efforts, I'm just worried it will invite more bullying, trolling, and threatening. Users have been targeted specifically for their "popularity." I don't think it's something that really should be be advertised. This isn't a contest and no one is trying to win it, there doesn't need to be a "leaderboard." 



Oh, sorry! Editing to add one that thing!


The spam, ugh! Is there a way to add a multi-step verification for starting threads? They wasted no time transitioning to the new platform. Or a post limit based on time? YouTube live stream comments have that haha, it's silly, but it prevents people from posting the same thing over and over and over. I think it may also prevent some of the snarky, petty, arguing that occasionally occurs. I'm sure others will disagree with me, but sometimes the only way to curb it is to cut people off... Just temporarily of course haha. But for the spammers hopefully it will make it too much of a hassle to spend the time waiting to keep posting. 

Re: Beauty Insider Community Feedback

@KatieBT,  The main feed is filling up with spam again. I reported as many as I could see.

Re: Beauty Insider Community Feedback

Mobile...while I do appreciate having the display optimized for mobile, I actually miss being able to resize pages on my phone at will. I could zoom in on pics/text as needed, and zoom back out to my heart's content.


I don't see an option to add spoiler tags on mobile. Am I overlooking it, or is it really not there? EDIT: Never mind, found it...wasn't expecting spoilers to be a warning triangle. Not sure what I thought that triangle was, but I didn't think it meant spoiler. I guess I get it now lol.


Mobile is also taking entirely too long to load. When I click to a thread and start scrolling down, the page scrolls me back up to the top two or three times before it finally finishes loading. It's frustrating to wait forever for it to finish loading, and equally frustrating to go ahead and start scrolling just to be bumped back to the top. This is especially obnoxious on large, pic heavy OP's like the Promo Code thread.


I'll also second or third or fourth other requests to please please add page numbers to the tops of the pages. If going to the next page is going to drop me out at the bottom, I have to scroll up to see the posts, then scroll back down to get to the next page.


Old posts are moving over with either huge numbers of missing posts, or else the sort order is completely out of whack (not sure which, as I'm mostly looking at large posts with thousands of replies, and I haven't dug through any to figure it out). For example, the Ulta GWP thread made it back over today, but the most recent post it displayed was something like Jan or Feb. I know folks have mentioned this regarding other migrated posts as well...just wanted to underscore the problem.

Re: Beauty Insider Community Feedback

Hey there, me again. 🙂 There seems to be an issue where when scrolling through threads under a group, the shown reply isn't the newest one. Is that a sorting issue, or a bug? 


One more thing: When you get to the bottom of the page, and click the next page number, it goes to the bottom of the next page. Was it intended to bring you to the top or bottom of new page? I tested this and it's happening on iOS, Chrome and IE. 

Re: Beauty Insider Community Feedback

@KatieBT. I have a question about replies. When you reply to someone you can only see the person you are replying to and not the whole thread… Is there a way to change that so you can see the whole thread? Sometimes I reply to more than 1 person in one post and want to see everything not the just the post I am replying to. Thanks!

Re: Beauty Insider Community Feedback

A couple of suggestions:

- Add page number selection at the top of the thread as well as leaving it at the bottom of the thread.  Since the thread opens on page 1, but I need to go to the last page, I have to scroll to the bottom of the page to select the page number.  So if I scroll to the first post on the last page and realize I need to go back a page or two, I have to scroll to the bottom of the page to change pages rather than scroll back up to the top, which is typically much closer.  In BT, the page numbers were at the bottom and the top.  This is was very helpful!

- Add the ability to reply many more times to the same thread.  There seems to be a limit.  Really annoying!  This may have already been reported.

- Add the ability to reply to replies.  It seems you either can't do this or there is a limit.  Also really annoying!  This may have already been reported.

Re: Beauty Insider Community Feedback

@KatieBT  I know it will take a few days before everything is migrated and I submitted a list with missing threads but would it be possible to get the PAT McGRATH LABS migrated since she is releasing new products now. It would be nice to have access to all the info. Thanks! 🙂

Re: Beauty Insider Community Feedback

Can we also get an "other options" button (the button with the 3 dots that leads you to more options for each post) on the "preview" of each post so that we can report inappropriate content (ex. spam) without having to actually click on the post to find the "report" option? Sorry, I really suck at describing 😞

Re: Beauty Insider Community Feedback

Everything that was posted since June 6th is missing from The Party Thread. Is the content still migrating?


ETA: or is the order just screwed up?


The same thing is going on with a few other threads (like Mermaids & Unicorns and Beauty Pet Peeves 2) that reappeared today. 

Re: Beauty Insider Community Feedback

Is it possible to create your own group and if it is how can you do it? 

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