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200,281 Posts
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Marc jacobs reward
I was interested in getting the 500 point marc Jacobs reward but became
hesitant when the description says it only comes with three things while
the photo shows it comes with five things. Does it come...
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Re: Marc jacobs reward
I noticed that as well once I had already placed my order. I just got it
and it does in fact come with deluxe sizes of both Sugar Sugar and Slow
Burn!
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Re: Fenty foundation restock
Hi @Marlenz04, It looks like this shade is available on Sephora.com!
Best, Mali
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Re: Fenty foundation restock
when will you guys restock shade 120? trying to get it for my moms
birthday in 1 week, bestfriends birthday in 2 weeks and for a christmas
present for my sister.
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Fenty Beauty Restock
When will the shades be restocked? I got matched wrong at the store and
was able to get some samples to find my right shade. Seems like they are
sold out online now. Wanted to know when I can expect a restock for
popular products such as this one.
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Re: Fenty Beauty Restock
Hi @BeanMortis, We currently do not have a set restock date for Fenty
Beauty, please stay tuned! 🙂 Best Regards, Raquel
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Re: Fenty Beauty Restock
are you guys going to restock anytime soon? im trying to get my friend
the fenty beauty foundation in 120 for christmas
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pro artist makeup chart
i finally got to grab up a proartist makrup chart, got a huge package in
the mail, obly to have an envelope inside, bext step is to call the
number and give them my code. so i called gave the lady my ...
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I’m very annoyed!!!!
I placed an order on the 10th and It’s still “processing”. Also, when I
purchased the items, the money out of my account was taken right away,
which is to be expected of course. But then a few days la...
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Re: I’m very annoyed!!!!
Hello @svong, So sorry to see this. If you are still experiencing issues
with this order, please send me a PM and I'd be happy to assist! Cheers,
Richard
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Two day flash shipping deliberately disregarded?
I put in an order on the 15th, and it was shipped on the 16th,
supposedly with two day flash shipping. Despite the bright red assurance
that flash shipping wouldn't have any delays that greeted me whi...
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Re: Two day flash shipping deliberately disregarded?
Hello @Anonymous, So sorry to see this. I will PM you shortly to assist!
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RE: Two day flash shipping deliberately disregarded?
It’s shady! I agree! Same thing with my order! They are using the
aerosol thing as an excuse 👎🏾
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SEPHORA MESSED UP THE PACKAGES
So I was so excited to get home from work because I saw that my package
had finally been delivered. The box had MY NAME and MY ADDRESS but when
I opened it, it wasn’t the items I ordered. INFACT, the ...
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Re: SEPHORA MESSED UP THE PACKAGES
Hi @erimay, My apologies for the delayed response. I am very sorry to
hear you received the incorrect items. If you have not already been
assisted with this, please send me a private message with your...
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Already Swatched??
I recently got the Sephora Favorites Glow for it.Im so excited to get my
hands on this highlighters specially the Becca Skin Perfector.But I was
so disappointed because I can obviously see that the Be...
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Re: Already Swatched??
Hi @Chillaxx89, I'm so sorry to hear this! If this item was purchased
in-store, I recommend contacting your local Sephora store directly for
assistance with processing a return or exchange. If it was ...
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Re: Already Swatched??
Hi Laurie,Thank you for messaging me regarding my concern.I ordered it
online during the sale and my order number is 7812605780.
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RE: Already Swatched??
At least you got something! My set was completely missing an item and
they will only send me a new one if I take the hot for the shipping and
the difference of the 20% 😞
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it is really a bummer..I hope they pay attention on this...
it is really a bummer..I hope they pay attention on this things because
we work hard for our money..and their stuff is not cheap.not a happy
buyer here😌
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Help needed: Order status pending
I placed an order on Nov 11 and to date, the order is still in pending
status. I have received no status update about my order. Hearing that
some orders have cancelled because the items they have orde...
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1 Reply
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Re: Help needed: Order status pending
Hi @lync411, I sincerely apologize about our order delays! We've posted
a message regarding our November order delays you can view here >
http://seph.me/2A0vVKn. Thank you so much for your patience! P...
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pending order
I placed an order a week ago on the 11th of this month. Today is the
18th and my order is still pending. This is sad...
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Re: pending order
Hi @Anonymous and @xgigglezx, I'm very sorry that your orders are
experiencing delays. Please find information regarding November order
delays and shipping dates to learn when you can expect to receiv...
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RE: pending order
I know me too I think it’s because the sale, but still they should have
been prepared for that.
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color match for It Cosmetics CC
hi, I am a 6.5 with Armani Luminous Silk foundation and a 4.25 with
Bobbi Brown stick foundation. What would be the best match for It
Cosmetics CC cream?
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Re: color match for It Cosmetics CC
Hi @mayu, I recommend using our Color IQ tool to find your most fitting
shade here: https://www.sephora.com/color-iq. Also, please feel free to
visit your local Sephora store so a Cast Member can assi...
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Bad Product!!! First Aid Beauty Facial Radiance Pads
The First Aid Beauty Facial Radiance Pads (28 Pads) I bought from
Sephora has brownish spot on it. And black thing on the seal. I just
opened it. Please see the photo. What are those? Can I still use it?
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Re: Bad Product!!! First Aid Beauty Facial Radiance Pads
Hi @jchen17, I recommend that you do not use this product and return or
exchange it instead. Please find the Sephora US Returns & Exchanges
policies here. > https://www.sephora.com/returns-exchanges S...
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Order pending
I ordered on 15 November and my order is still pending! When will it be
shipped and how long will it take to get delivered. I’m moving to
another place next month
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Re: Order pending
Hi @Samy12 & @Elsas, I sincerely apologize about our order delays! We've
posted a message regarding our November order delays you can view here >
http://seph.me/2A0vVKn. Thank you guys so much for you...
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I've had an order pending since the 10th. Would absolutel...
I've had an order pending since the 10th. Would absolutely love to know
what's going on. as far as what to do, I'd recommend forwarding the mail
and contacting Sephora customer service to see if they can change the
address.
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my oder is pending
I placed my order on nov 11th, today is the 18th. Why hasn't my order
been shipped ? its been pending for a week. 😞
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Re: my oder is pending
Hi @Anonymous, I'm very sorry that you order may have been affected by
delays! Please see information regarding November order delays and
shipping dates to learn when you can expect to receive your or...
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Your website is jacked
Bad RequestYour browser sent a request that this server could not
understand.Size of a request header field exceeds server limit.Cookie/n
Apache Server at *.sephora.com Port 2543Y'all really need to get this
fixed.
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Re: Your website is jacked
Hi @creamyjalapeno, I recommend what @Kim888 said! 🙂 Also changing web
browsers to Google Chrome or Mozilla Firefox helps as well. I hope this
helps! Best Regards, ❤️ Raquel
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RE: Your website is jacked
@creamyjalapeno have you tried clearing all your cookies and history?
This was happening to me for a while and that resolved the issue for me
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