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200,383 Posts
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Re: what is happening with my orders!?!?
Hi @Wonderlands, We're so sorry to hear you've been impacted by our
processing delays. For more information on when you can expect your
order, please visit: http://seph.me/2AoOnNS. Thank you!
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Non- US billing address orders
now that you no longer have an amazon store front, how can I place an
order online, given that my billing address is not in the United States,
or any other country on your accepted cards list?
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Re: Non- US billing address orders
Hi @Anonymous, Sorry for any confusion - Sephora has never had an Amazon
storefront. Perhaps you're thinking of another retailer?
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Price matching
Will Sephora match the Costco price for the iluminage precise touch hair
removal system?
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RE: Price matching
I’ve never heard of Sephora price matching. If you found it at a great
deal at Costco, I would just get it there.
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Return
During the weekend of Rouge First Access for the VIB Sale, I went into a
Sephora inside JC Penny’s and bought a Foreo Luna Mini 2 set that came
with deluxe size Belif products and a Benefit Roller Las...
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Re: Return
Hi @JeKneeFur, I'm going to send you a PM now so I can look into this in
more detail for you. Thanks!
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Points not showing up
I have had two trips to my local Sephora inside jcpenny recently and
given my beauty insider information to receive points but have not had
my points go into my account. I have the receipts from both ...
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Re: Points not showing up
Hi @15bshea, I'm so sorry about this. I will send you a private message
to provide further assistance. Regards, Penelope
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RE: Points not showing up
I thought points didn’t apply to jcp sephora stores. I could be wrong
tho.
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Re: RE: Points not showing up
Hi @carolyncrespo Sephora Inside JCP purchases do qualify for beauty
insider points! Thanks, Penelope
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Re: RE: Points not showing up
Hi. Could you also help - points were not added to my account after I
purchased a few things this past Sunday.
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Order Pending
Hii. I placed my order on 15th November. Just tracked it today and it
says “Pending.”I checked the details and one of the free products is out
of stock. Kindly let me know when will it be shipped as I need my order
urgently.
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Re: Order Pending
Hi @Anonymous, Upon review, I can confirm that your order has now
shipped. Please PM me if I can assist with anything else. All my best,
Megan
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it's going to be a minute, I ordered on the 10th and it's...
it's going to be a minute, I ordered on the 10th and it's still
'pending'.
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Colour IQ
Hi! Last time I went to Sephora, the girl working did the colour IQ
thing for me but forgot to tell me what it was. If I match with Born
This Way in Vanilla, makeup forever in Marble and fenty beauty between
180-190, what would my colour IQ be?
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Re: Colour IQ
Hi @Jess0603 Based on your shade in the Too Faced Born This Way
foundation, your Color IQ number is 1Y09. Click here to see your matches
and play around: https://www.sephora.com/IQ/color/results.jsp?c...
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Re: 20FORROUGE doesn't work
Hi @KrystalWu, @Kim888 is correct. The Holiday Bonus discount has now
ended. Please stay tuned for future upcoming promotions and feel free to
PM me if I can help you with anything else. All my best, Megan
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Cancelled Orders
To take advantage of promotions, I placed to orders this month. About
the time I start wondering where my box is, I get an email saying my
order is cancelled. I wait for 40 minutes to speak to a repre...
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no contact back?
I contacted customer service on Sunday about an incident that happened
in one of your Sephora stores on Saturday and I was told I would receive
a call back to address my complaint and I still have not...
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RE: hi. everyone is posting about getting a $15-$25 coupon from Sephora. Is there a reason why I didn't get. one?
Not everyone has gotten them, keep on eye on your email. Even if you
don’t get the Postal Mail (or the email) you can still use the code
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BT status question
I wasn't sure if this was the correct place for this question, but I was
wondering what happened to my BT status?
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Order are constantly getting cancelled
My orders are constantly getting cancelled and I receive a “We’re sorry
“ message saying that the payment information wasn’t confirmed! But the
first order with the same information has been delivered...
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5beautifulangel
My status is VIB ROUGE. I placed an order November 15th. I have flash
shipping and should have received my order on Friday November 17th. I
understand shipping may be running a day behind. However, it...
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Re: 5beautifulangel
Hi @5beautifulangel @Elsas @xgigglezx, I'm really sorry to hear you were
all affected by our recent delays! I am taking a look at your accounts
and will send each of you a PM shortly. Bisous, Sian
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I placed one on the 10th that still hasn't shipped. No cl...
I placed one on the 10th that still hasn't shipped. No clue what's going
on but it's not cool that none of us have heard anything from Sephora
about it. I'd be more OK with the delay if I heard anything from Sephora
since placing the order.
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RE: 5beautifulangel
Me too I want my order at this rate I wish I would have just went to the
store and bought the products I wanted.
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Missing an item from recent order
I just order a few items for the VIB sale, and just received my package
this morning but when I opened it I noticed one of the items in my cart
is missing. I order the Kat Von D lipstick in double dar...
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Re: Missing an item from recent order
Hi @Alexa13r, I'm really sorry to hear about this experience! I reviewed
your order and can see you have been assisted by a Beauty Advisor by
phone. If you would like further assistance, please feel f...
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call customer service or message them on facebook(That's...
call customer service or message them on facebook(That's what I did
after 3 days with no response here and crazy wait times on the phone.)
They got back to me within 3 hours to fix it.
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I messaged them on Facebook and received help. I suggest...
I messaged them on Facebook and received help. I suggest people try
that.
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Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hi, so unfortunately this time I decided to get something for my mom
from Sephora on her birthday only to realize that I missed a few digits
in my address! I swear I emailed customer support right awa...
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hi @Kanza193, I'm sorry to hear about this experience! I am looking into
it and will be sending you a PM shortly. Bisous, Sian
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hi I have had the same problem. I have sent several emails and posts.
Not a single response. Today they sent me an email saying "unsuccessful
authorization" and they have cancelled my order. I think i...
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hi @Anonymous, Sorry to hear about this! I'm taking a look into it and
will send you a PM in just a moment. Bisous, Sian
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
Hey, thank u so much for the response! How many days since u placed your
order? It’s been five days and my order is still “progress”. Tuay1
wrote:Hi I have had the same problem. I have sent several em...
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Re: Is there literally no way at Sephora to fix a stupid little mistake such as entering an incorrect shipping address?
It has been 4 days. They sent a cancellation mail yesterday. I have had
two orders. Now I’m waiting for the other one but it’s “in progress”
too.
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